T3 Services Group

• Answer inbound calls and schedule service appointments • Respond to and resolve voicemail messages, abandoned and missed calls from customers • Respond to customer requests (email, webchat, text) to resolve issues • Deliver call scripts clearly, be compelling, and personable • Adhere to the company’s plan for resolving customer complaints quickly and favorably • Maintain and update customer database with complete and accurate information • Communicate with dispatch to ensure customers receive 5 Star Service • Must be very independent and reliable • Provide additional support to the team as needed

• Execute and support SEO initiatives in partnership with external vendors • Build and optimize landing pages to support marketing campaigns and promotions • Support demand generation campaigns through page builds, UX improvements, and alignment • Plan, launch, and manage integrated marketing campaigns across channels such as paid search, social media, email, and display advertising to drive traffic, engagement, and conversions • Analyze website and campaign performance, surface insights to leadership and implement data-driven improvements to boost conversion rates and user experience • Develop and manage campaign tracking and attribution frameworks (e.g., multi-touch, first/last click), ensuring accurate performance measurement across channels and translating insights into data-driven optimization strategies • Coordinate with SEO and PPC vendors to ensure campaigns and content are implemented correctly • Manage and optimize paid social campaigns (Meta), including setup, targeting, and performance improvements • Manage relationships with third-party vendors, agencies, and freelancers to ensure timely, high-quality deliverables

• Provide technical support for hardware, software, and network-related issues • Troubleshoot computers, mobile devices, printers, and other equipment • Install and configure workstations, laptops, and user accounts • Support company systems including email, collaboration tools, and business applications • Manage and respond to support tickets while documenting resolutions • Assist with employee onboarding and offboarding access • Maintain IT equipment inventory and coordinate repairs or replacements • Support system updates, upgrades, and IT projects

• Own and execute the long-term ServiceTitan roadmap across all locations • Design scalable system architecture to support acquisitions and expansion • Evaluate and implement additional ServiceTitan products and integrations • Lead change management and system adoption initiatives • Establish documentation standards and SOP governance • Manage and develop ServiceTitan Administrators • Align pricebook configuration with commission structures and pay plans • Ensure booking rules, capacity, and availability logic support business strategy • Drive efficiencies across booking, dispatch, install, sales, and invoicing • Identify automation opportunities to reduce manual work • Conduct frequent audits of adoption and system configurations • Ensure workflows support both revenue growth and operational excellence • Ensure data accuracy across all business units and locations • Partner with Business Intelligence to leverage system data for strategic decisions • Align system reporting structure with executive and operational needs • Support compensation modeling and commission impact analysis • Serve as first-line helpdesk support for ServiceTitan-related tickets • Assist with onboarding and offboarding processes • Coordinate with vendors and senior IT on advanced escalations • Provide training and guidance to employees • Ensure compliance with security protocols and IT policies

• Own and execute the long-term ServiceTitan roadmap across all locations • Design scalable system architecture to support acquisitions and expansion • Evaluate and implement additional ServiceTitan products and integrations • Lead change management and system adoption initiatives • Establish documentation standards and SOP governance • Manage and develop ServiceTitan Administrators • Align pricebook configuration with commission structures and pay plans • Ensure booking rules, capacity, and availability logic support business strategy • Drive efficiencies across booking, dispatch, install, sales, and invoicing • Identify automation opportunities to reduce manual work • Conduct frequent audits of adoption and system configurations • Ensure workflows support both revenue growth and operational excellence • Ensure data accuracy across all business units and locations • Partner with Business Intelligence to leverage system data for strategic decisions • Align system reporting structure with executive and operational needs • Support compensation modeling and commission impact analysis • Serve as first-line helpdesk support for ServiceTitan-related tickets • Assist with onboarding and offboarding processes • Coordinate with vendors and senior IT on advanced escalations • Provide training and guidance to employees • Ensure compliance with security protocols and IT policies

• Lead, mentor, and develop Helpdesk Team Leads and support staff • Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests • Ensure SLA compliance and actively monitor service performance metrics • Analyze ticket trends and implement proactive solutions • Drive automation, standardization, and self-service initiatives • Ensure adherence to company policies, IT security standards, and regulatory requirements

• Support monthly, quarterly, and annual close processes, including preparation and review of journal entries, reconciliations, and supporting schedules. • Maintain accounting for fixed assets, goodwill, intangible assets, leases, debt, and financing activities, including depreciation, amortization, and interest accruals. • Prepare and review technical accounting entries such as stock-based compensation, lease accounting (ASC 842), accrued interest, and self-insurance liabilities. • Ensure financial reporting accuracy in accordance with GAAP, company policy, and internal control standards. • Prepare audit schedules, manage documentation requests, and serve as a liaison with auditors. • Coordinate with external tax advisors on federal, state, and local tax filings, extensions, estimates, and supporting documentation. • Assist with state tax apportionment reporting and related data gathering. • Support business personal property tax filings and entity compliance activities including licenses, registrations, DBAs, and certificates of good standing. • Facilitate annual federal and state K‑1 distribution processes. • Track debt agreements, accrued interest, financing fees, and lease accounting schedules. • Maintain accounting for self-insurance liabilities including quarterly adjustments and annual true-ups. • Support insurance application preparation, renewals, and financial reporting requirements.