• Create eye-catching graphics and visual assets for product launches, seasonal promotions, and brand storytelling • Design content optimised for Facebook, Instagram, and other relevant digital channels • Adapt and resize assets across different platform formats and placements to maintain visual consistency • Edit raw photo and video footage supplied by the team into polished, platform-ready short-form content • Produce Instagram Reels and short-form video clips with captions, transitions, and on-brand styling • Optimise video content for each platform's algorithm, specifications, and audience behaviour • Plan, schedule, and publish organic content across Facebook and Instagram • Manage a content calendar under direction from the founders, maintaining a consistent posting rhythm • Monitor engagement and maintain a consistent, authentic brand voice across all channels • Note: Paid advertising is managed separately — this role focuses entirely on organic content creation and scheduling

• Manage daily online store operations across markets. • Update website content, upload products, set promotions, and maintain catalog accuracy. • Monitor websites to ensure a smooth and error-free shopping experience. • Support UX/UI improvements, customer journey optimization, and A/B testing. • Perform QA testing, identify bugs, document issues, and coordinate fixes. • Work closely with product, development, analytics, design, and market teams. • Support digital projects from requirements to launch validation.

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness • Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed • Perform responsibilities required of selectors and customer attendants as needed per company guidelines • Train all functions and duties of the selector and customer attendant roles • Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable • Assist with scheduling to meet operational and associates’ needs • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants • Print and distribute order labels, including orders for perishable departments • Troubleshoot e-Commerce equipment and devices • Maintain level of supplies needed to perform necessary duties • Maintain organization and cleanliness of staging areas and equipment • Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager • Perform required opening and closing procedures • Learn and implement process improvements as directed by division or enterprise e-Commerce team • Provide feedback on team members daily performance and annual performance reviews • Ability to work cooperatively in high paced and sometimes stressful environment • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner • Ability to act with honesty and integrity regarding customer and business information • Ability to follow directions and seek assistance when necessary to resolve customer and business issues • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Role Description Lago is seeking an experienced Ecommerce Project Manager to join our dynamic team and work with our partners on online retail initiatives across major platforms such as Amazon, Walmart, Shopify, and more. As an Ecommerce Project Manager, you will play a pivotal role in shaping the online strategy and driving the growth of their digital presence. You will collaborate closely with cross-functional teams, including marketing, product development, and analytics, to enhance their ecommerce operations and optimize the customer experience. Your expertise will guide the planning, execution, and evaluation of ecommerce projects, ensuring they align with company goals and industry best practices. Responsibilities: - Lead the planning and execution of ecommerce projects across platforms like Amazon, Walmart, and Shopify. - Creating and uploading Masterfiles. - Managing and understanding Account Health issues. - Leading the initiative and ensuring that desired content is live on different platforms. - Develop and manage project timelines, budgets, and resource allocation to ensure successful project completion. - Monitor project performance through analytics and reporting, making adjustments as necessary to achieve key performance indicators. - Stay updated on ecommerce trends, platform changes, and competitive landscape to inform project strategies. - Conduct regular meetings with stakeholders to provide updates and gather feedback on project progress. - Identify risks and develop mitigation strategies to ensure projects are delivered on time and within scope. - Support expansion into international Amazon marketplaces, including UAE, UK, and EU. - Localize and adapt listings, flat files, and content for regional requirements. - Coordinate with the broader team to ensure smooth account setup and compliance with international Amazon policies. - Track and report on international marketplace performance, identifying opportunities for growth. Qualifications - Experience in ecommerce project management or related role. - Experience with international Amazon marketplaces (UAE, UK, EU). - Proficiency in ecommerce platforms such as Amazon, Walmart, Shopify, and others. - Strong analytical skills and experience with data-driven decision making. - Excellent communication and interpersonal skills to liaise with multiple stakeholders. - Ability to manage multiple projects simultaneously in a fast-paced environment. - Familiarity with SEO, PPC, and online merchandising techniques. Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.