• Perform accurate and timely data entry across property management systems and spreadsheets • Audit tenant files, lease records, and compliance documentation to identify missing, outdated, or incorrect information • Ensure all files meet internal standards and any applicable regulatory or compliance requirements • Flag discrepancies, missing documents, or non-compliant records and follow up to resolve them • Maintain organized and up-to-date digital records for all active and inactive properties and tenants • Perform periodic audits of existing records to ensure ongoing accuracy and completeness • Contact utility providers on behalf of the company and tenants to set up, transfer, or close accounts as needed • Follow up on unresolved utility issues — billing discrepancies, service interruptions, account transfers, and outstanding requests • Track the status of all open utility matters and ensure nothing is left unresolved or unaddressed • Document all utility-related communications and update records accordingly • Coordinate with property managers and tenants to ensure utilities are properly handled at move-in and move-out • Follow up on open maintenance requests to ensure they are progressing and vendors are responsive • Communicate status updates to tenants regarding their maintenance requests in a timely and professional manner • Coordinate with vendors, contractors, and property managers to schedule and confirm maintenance appointments • Document maintenance activity and update work order records accurately in the system • Escalate unresolved or urgent maintenance issues to the appropriate property manager promptly • Answer incoming calls from tenants, owners, and vendors in a professional, helpful, and solution-oriented manner • Address tenant inquiries related to leases, maintenance, utilities, and general property questions • Conduct outreach calls to delinquent tenants regarding outstanding balances, payment arrangements, and account status • Handle difficult conversations with professionalism and composure — de-escalate when needed and document all interactions • Ensure all tenant communications are logged and follow-up actions are tracked and completed • Route calls and issues to the appropriate team member when escalation is required

Role Description Pet Krewe is looking for a Director of Operations to own our end-to-end supply chain and order management operations. You’ll oversee the full Order to Cash and Purchase to Payment lifecycle - from demand planning and purchasing through fulfillment, invoicing, supply chain management, and inventory reconciliation. This is a hands-on role where you’ll manage a small, high-impact operations team, drive process improvement across internal systems, establish the systems and discipline needed to scale, and build meaningful relationships within the supply chain. You’ll be the operational backbone of the business, and a crucial part of the team. Qualifications - 7+ years of experience in operations, supply chain, logistics, or fulfillment leadership. - Experience in consumer goods, retail, CPG, eCommerce, or pet industry environments. - Strong ERP experience, ideally NetSuite. - Hands-on experience with wholesale retail operations and EDI compliance. - Experience managing 3PL and freight relationships. - Strong Excel / Google Sheets skills. - Experience leading teams and improving business processes. - Walmart, Target, Dollar Tree, Costco, or other major retail account experience (preferred). - Amazon FBA / Seller Central experience (preferred). - International sourcing and ocean freight knowledge (preferred). - Demand planning / S&OP experience (preferred). - Startup or growth-stage company experience (preferred). - Experience with automation tools or workflow improvement systems (preferred). Requirements - Own order management across all channels including Walmart EDI, Dollar Tree EDI, Shopify DTC, and Amazon FBA. - Ensure order accuracy, on-time fulfillment, and strong service levels across all channels. - Manage retailer compliance requirements including ASN submission, routing, invoicing terms, and chargeback prevention. - Oversee relationships with 3PL partners, freight carriers, and logistics vendors. - Monitor fulfillment KPIs including shipment status, OTIF performance, delays, and issue resolution. - Improve and standardize order change processes across systems. - Lead purchasing operations and PO approvals aligned to forecasted demand. - Partner with Demand Planning to improve forecast accuracy by customer and channel. - Own inventory workflows including reconciliation, stock accuracy, and operational controls. - Oversee inbound receipts, landed cost processes, and ERP inventory accuracy. - Build stronger visibility into supply chain risks, inventory gaps, and replenishment needs. - Own operational cadence connecting demand planning, purchasing, fulfillment, and inventory into one integrated rhythm. - Optimize NetSuite workflows, reporting, saved searches, and data standards. - Improve EDI workflows within TrueCommerce or similar platforms. - Identify automation opportunities to reduce manual work and improve accuracy. - Document SOPs and clarify ownership across all operational handoffs. - Lead and develop a small operations team spanning order management, logistics, purchasing, and planning support. - Build accountability, communication rhythm, and performance standards. - Serve as a trusted operational partner to leadership. - Provide clear updates, solutions, and escalation plans when needed. Benefits - Compensation Range: $120,000 - $150,000 base salary. - Final compensation will be determined based on factors including experience, skills, geographic location, and overall qualifications. - This position may also be eligible for performance-based bonus opportunities or future incentive programs. - Medical insurance. - Dental insurance. - Vision insurance. - 401(k) retirement plan. - Company-provided equipment (where applicable). - Remote work flexibility based on role needs. - Paid Time Off. - Unlimited Paid Time Off (PTO) for salaried employees. - Accrued Paid Time Off based on company policy for hourly employees.

• Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets • Execute number porting projects for customers and internally • Perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs. • Support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant. • Scope, analyse and submit back office migration or LNP tasks • Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems • Collaborate with internal team members to further streamline, enhance and automate operational tasks.

Role Description The Estate Planning Operations Specialist provides daily, ongoing administrative support for the Estate Planning group. This role is responsible for processing outgoing and incoming estate plans and may perform a wide range of support activities to facilitate clients through the estate planning process. This role requires excellent attention to detail and strong written communication skills. - Shipping, scanning, and assembling estate plans and other related documents - Preparing materials for client meetings - Coordinating referrals to the Estate Planning group from wealth management teams - Assisting with managing client intake process for Estate Planning team including creation of folders, inputting initial data into CRM, and ensuring all data is accurate and complete - Coordinating scheduling of initial client estate planning meetings - Assisting with ad hoc projects - Performing general administrative tasks, as needed - Other duties, as needed Qualifications - High school diploma or equivalent - Outstanding work ethic and a self-starter - Ability to meet deadlines and perform under pressure, by prioritizing and multi-tasking in a busy environment - Outstanding communication and organizational skills - Proficiency with MS Word, Excel, Adobe and Outlook - Able to maintain confidentiality with all matters - Have a “can-do” positive attitude and enjoy being part of a team - Eager to become an expert in the position Requirements This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs. - All roles classified as non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period. Benefits - Company Paid Basic Life & AD&D Insurance - Company Paid Short-Term and Long-Term Disability Insurance - Supplemental Life & AD&D Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance - Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. - Kaiser Medical plans available in California - Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan. - Two comprehensive Dental Plans - Vision Insurance Plan - Dependent Care Savings Account for child and dependent care. - 14 Company Paid Holidays including a full week off at Thanksgiving. - Generous paid time off program for vacation and sick days - Employee Assistance Plan - Family Medical Leave - Paid Parental Leave (8 weeks) - Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time. - Adoption Assistance Reimbursement Program - Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more. - 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option - Pet Insurance - Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing