Role Description We are looking for an experienced ServiceNow Solution Architect with a strong development background and deep expertise in ITOM, CMDB, CSDM, and NowAssist to join our growing offshore delivery team based in India. - Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region. - Work independently and collaboratively with our onshore consultants in Germany and Switzerland. - Responsible for both architectural decisions and hands-on development. - Focus on ITOM, CMDB, and CSDM 5.0 alignment. Qualifications - Certified System Administrator (CSA) – mandatory - Certified Application Developer (CAD) – mandatory - CIS-ITSM – mandatory - CIS-Discovery – mandatory - CIS-DF (CMDB & CSDM) – scheduled/mandatory or demonstrable equivalent expertise - Additional certifications (CIS-Service Mapping, ITIL) are a strong plus Requirements - Expert-level scripting (JavaScript/GlideScript), Flow Designer, REST APIs, Integration Hub, App Engine ServiceNow Development - Hands-on experience with Discovery (patterns, schedules, MID Server, credentials), Service Mapping, Event Management, and Operational Intelligence ITOM - Deep knowledge of CMDB architecture, IRE (Identification & Reconciliation Engine), CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360 - Strong familiarity with CSDM 5.0 framework — Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management - Practical experience configuring NowAssist, Predictive Intelligence, or Virtual Agent — AI-powered workflows and case deflection use cases - Experience with REST/SOAP integrations, Integration Hub spokes, and third-party connectors - CMDB Health configuration, ATF (Automated Testing Framework), and instance performance best practices - English: Fluent (written and spoken) - required for daily client and team communication - Hindi: Fluent - required for internal team collaboration Benefits - Fully remote position based in India with flexible working hours - Sponsored trip to Switzerland for an in-person workation with the core team - fully covered - Long-term engagement with a stable, growing company in the DACH region - Exposure to high-quality enterprise projects across Switzerland and Germany - Access to ServiceNow learning resources and certification support - Collaborative team culture - Fair compensation aligned with your expertise and contribution

Title: ServiceNow Platform Engineer Location: Atlanta, GA 500 Corporate Pkwy Hoover, AL 12655 North Central Expressway Dallas, TX 7906 North Sam Houston Parkway West Houston, TX 2025 Woodward Ave Detroit, MI 101 South Tryon Street Charlotte, NC Reference Number:R0071299 Job Description: Description This position is available to be filled at any Huntington Corporate office location (see location options on posting) Summary: The ServiceNow Platform Engineer provides technical and consultative support on the most complex technical matters. Provides technical and consultative support on the most complex technical matters. Analyzes, designs, and develops systems based upon user specifications. Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends. May assist with identifying training needs or with training of less experienced staff. May serve as project leader for specific projects. Detailed Description: - Manage and resolve issues against ServiceNow applications - Advise internal teams and lines of business regarding process and technology inefficiencies within the platform - Perform routine maintenance to include performance monitoring and error identification/ remediation - Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform - Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform - Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs) - Provide training and knowledge across the platform to our internal team and external business partners - Develop reporting strategy and maintenance plan for platform wide reporting - Strong knowledge and experience with object-oriented programming (OOP) Basic Qualifications: - Bachelor's Degree or 4+ additional years of equivalent experience. - 5+ years of ServiceNow platform engineering or related technical experience. Preferred Qualifications: - Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM) - Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences - Knowledge and Experience working with Web Services, REST, JSONv2 Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer.

• Design, build, and deploy GenAI and AI-driven solutions on the ServiceNow platform • Collaborate with business users, IT teams, and stakeholders to gather requirements and translate them into scalable solutions • Implement Virtual Agent, Predictive Intelligence, Now Assist, NLP, and analytics across ITSM, ITOM, CSM, and HRSD • Develop custom ServiceNow applications, workflows, and automations using platform best practices • Build and support integrations using REST/SOAP APIs, MID Servers, and cloud-to-cloud patterns • Manage full SDLC activities including development, testing, deployment, documentation, and production support • Configure service maps, impact rules, and event management; support UAT and production remediation • Promote update sets across environments and align with ServiceNow technical standards

Role Description Windward is seeking a highly skilled and experienced ServiceNow Technical Consultant for HAM, SAM, CMDB, and Discovery, responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines advanced ServiceNow technical knowledge with strategic creative thinking to design and implement specialized solutions, blending out-of-the-box features with custom-engineered approaches to meet the demands of unconventional customer environments. The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules. The candidate will need the ability to translate business and technical requirements to effective solutions. To succeed in this role, the candidate will need a strong history with HAM, SAM, Discovery, and preferably is also a ServiceNow Certified Application Developer (CAD). Key Responsibilities - Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations. - Develop and configure ServiceNow modules such as HAM, SAM, CMDB/CSDM, or custom scoped applications. - Provide strategic, authoritative guidance to the client on HAM and SAM best practices. - Implement, maintain, and customize Discovery within one or more restricted environments. - Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations. - Develop and maintain visualizations using dashboards, workspaces, and reports to enable users to enhance efficiency in their day-to-day operations. - Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards. - Work with Business Analysts and stakeholders to translate business requirements into technical specifications. - Lead technical workshops to review design, architecture, and configuration approaches. - Support end-to-end project delivery including sprint planning, testing, and deployment. - Provide technical guidance to junior developers or project teams. - Develop and support integrations using REST, SOAP, APIs, and IntegrationHub. - Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange. - Troubleshoot issues, perform root cause analysis, and optimize system performance. - Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio). - Ensure compliance with security, privacy, and audit requirements. - Contribute to documentation of technical specifications, release notes, and solution designs. - Provide client training for HAM and SAM functionality. Qualifications - Active DoD Secret clearance (at minimum). - Bachelor’s degree in Computer Science, Information Systems, or related field. - 3–5+ years of ServiceNow development or technical consulting experience. - Proven ability to translate complex business requirements into functional, scalable designs. - Proven experience delivering at least one full-cycle ServiceNow implementation. - Direct experience implementing Discovery and managing Midservers. - Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture. - Experience with Flow Designer, IntegrationHub, and Service Portal development. - Hands-on experience with ServiceNow integrations and API-based data exchange. - Familiarity with Agile delivery (Scrum or SAFe). - Strong understanding of ITIL and enterprise service management practices. - Excellent problem-solving and debugging skills. - Strong communication and client-facing presentation abilities. Required Certifications - Certified Implementation Specialist – Hardware Asset Management. - Certified Implementation Specialist – Software Asset Management. - Certified Implementation Specialist – Data Foundations (CMDB/CSDM) OR CMDB Health and Configure the CMDB micro-certifications (CIS Preferred). - Certified Implementation Specialist -- Discovery. - ServiceNow Certified System Administrator. - CompTIA Security+ SE (or better or equivalent). - DoD Active Secret clearance. Preferred Qualifications - ITIL v3 or v4 Certification. - ServiceNow Certified Application Developer (CAD). - Additional ServiceNow certifications in areas such as other ITOM, SecOps, GRC, or ITSM. Location Remote Benefits - Medical, Dental, Vision. - Flexible Spending Accounts. - Short Term Disability. - Long Term Disability. - Life Insurance and AD&D, with the option to purchase additional Life Insurance and AD&D. - Paid Time Off, Personal Leave, Holidays. - 401(k) plan with company match. - Work/life balance. Company Description Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package.