Role Description Windward is seeking a highly skilled and experienced ServiceNow Technical Consultant for HAM, SAM, CMDB, and Discovery, responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines advanced ServiceNow technical knowledge with strategic creative thinking to design and implement specialized solutions, blending out-of-the-box features with custom-engineered approaches to meet the demands of unconventional customer environments. The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules. The candidate will need the ability to translate business and technical requirements to effective solutions. To succeed in this role, the candidate will need a strong history with HAM, SAM, Discovery, and preferably is also a ServiceNow Certified Application Developer (CAD). Key Responsibilities - Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations. - Develop and configure ServiceNow modules such as HAM, SAM, CMDB/CSDM, or custom scoped applications. - Provide strategic, authoritative guidance to the client on HAM and SAM best practices. - Implement, maintain, and customize Discovery within one or more restricted environments. - Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations. - Develop and maintain visualizations using dashboards, workspaces, and reports to enable users to enhance efficiency in their day-to-day operations. - Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards. - Work with Business Analysts and stakeholders to translate business requirements into technical specifications. - Lead technical workshops to review design, architecture, and configuration approaches. - Support end-to-end project delivery including sprint planning, testing, and deployment. - Provide technical guidance to junior developers or project teams. - Develop and support integrations using REST, SOAP, APIs, and IntegrationHub. - Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange. - Troubleshoot issues, perform root cause analysis, and optimize system performance. - Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio). - Ensure compliance with security, privacy, and audit requirements. - Contribute to documentation of technical specifications, release notes, and solution designs. - Provide client training for HAM and SAM functionality. Qualifications - Active DoD Secret clearance (at minimum). - Bachelor’s degree in Computer Science, Information Systems, or related field. - 3–5+ years of ServiceNow development or technical consulting experience. - Proven ability to translate complex business requirements into functional, scalable designs. - Proven experience delivering at least one full-cycle ServiceNow implementation. - Direct experience implementing Discovery and managing Midservers. - Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture. - Experience with Flow Designer, IntegrationHub, and Service Portal development. - Hands-on experience with ServiceNow integrations and API-based data exchange. - Familiarity with Agile delivery (Scrum or SAFe). - Strong understanding of ITIL and enterprise service management practices. - Excellent problem-solving and debugging skills. - Strong communication and client-facing presentation abilities. Required Certifications - Certified Implementation Specialist – Hardware Asset Management. - Certified Implementation Specialist – Software Asset Management. - Certified Implementation Specialist – Data Foundations (CMDB/CSDM) OR CMDB Health and Configure the CMDB micro-certifications (CIS Preferred). - Certified Implementation Specialist -- Discovery. - ServiceNow Certified System Administrator. - CompTIA Security+ SE (or better or equivalent). - DoD Active Secret clearance. Preferred Qualifications - ITIL v3 or v4 Certification. - ServiceNow Certified Application Developer (CAD). - Additional ServiceNow certifications in areas such as other ITOM, SecOps, GRC, or ITSM. Location Remote Benefits - Medical, Dental, Vision. - Flexible Spending Accounts. - Short Term Disability. - Long Term Disability. - Life Insurance and AD&D, with the option to purchase additional Life Insurance and AD&D. - Paid Time Off, Personal Leave, Holidays. - 401(k) plan with company match. - Work/life balance. Company Description Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package.

Role Description The IT Service Management Developer is responsible for leading the development and enhancement of IT Service Management (ITSM) solutions that align with business needs, industry standards, and emerging technologies. This role will be responsible for: - Designing and developing technical solutions - Installing and troubleshooting issues on the ITSM platform - Integrating with other applications and systems - Creating and planning future roadmaps by keeping up to date with the latest developments to fully optimize the platform This role requires the ability to understand business requirements and translate them to technical requirements and solutions by: - Analyzing processes - Identifying opportunities for improvement - Configuring the ITSM platform to optimize business operations Qualifications - Servicenow - CMDB - ITSM - Implementation - Scripting - Change management - Banking - Ability to work on Hawaii Standard Timezone Requirements - This is a Permanent position based out of Honolulu, HI. Benefits - The pay range for this position is $110,000.00 - $145,000.00/yr. - Excellent benefits including healthcare coverage - PTO - Holiday pay - 401K matching Workplace Type - This is a fully remote position. Application Deadline - This position is anticipated to close on May 11, 2026.

Role Description We are looking for an Expert Software Engineer with deep ServiceNow expertise to help evolve and modernize our platform as we expand into AI-driven capabilities. This is a hands-on engineering role for someone who enjoys solving complex technical problems, building scalable solutions, and working at depth within the ServiceNow platform. You’ll play a key role in shaping architecture, delivering high-impact features, and bringing innovative ideas into production—particularly as we work on the integration of AI across the platform. Key Responsibilities - Lead the design and delivery of complex ServiceNow development projects and enhancements, ensuring high-quality, scalable solutions. - Contribute to the evolution of ServiceNow into an AI-enabled platform by identifying and implementing innovative capabilities. - Design, build, and customize ServiceNow solutions including business rules, client scripts, UI policies/actions, ACLs, notifications, and integrations. - Work extensively with ServiceNow APIs and integration technologies including REST, SSO, SAML, LDAP, Web Services, JDBC/ODBC, FTP/SFTP. - Develop and maintain strong UI and scripting capabilities using HTML, CSS, and AngularJS. - Own troubleshooting and resolution of complex ServiceNow issues, providing deep technical expertise. - Support release management activities including update sets, deployments, and peer code reviews to ensure engineering excellence. - Design and maintain robust, secure, and highly available ServiceNow architectures and integrations. - Partner closely with Business Analysts and stakeholders to translate requirements into well-defined technical solutions. - Come up with proof of concepts for new ideas or complex solutions, fostering innovation within the team. - Collaborate effectively with project managers, process owners, and other stakeholders across different time zones, particularly with our India-based development team, aligning with EST working hours. Qualifications - 7+ years in software engineering. - Extensive experience in ServiceNow Design and Development. - In-depth knowledge and practical application of ITIL processes. - Proven experience with ITSM, ITOM, and CSM organizational structures. - Expertise in implementing core ITIL Process modules: Incident, Problem, Change, Service Catalog, and CMDB. - ServiceNow System Administrator Certification, ServiceNow Certified Application Developer. - Experience working in a multi-domain structure within ServiceNow. - Proficiency in customizing ServiceNow using business rules, client scripts, UI policies/actions, ACLs, notifications. - Strong understanding and experience with ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS. - Development skills in HTML, CSS, and Angular JS. - Experience with release management, update sets, and code peer reviews. - Ability to design and manage ServiceNow architecture and integrations. Preferred Skills & Experience - Experience or accreditation in Artificial Intelligence (AI) or a strong desire to embrace and integrate AI into ServiceNow solutions. - Previous leadership or management experience in ServiceNow development is a plus, demonstrating the ability to guide teams and improve processes. - Bachelor’s degree in computer science/IT or relevant work experience. Salary USD 120-130K

Role Description A Senior Consultant, ServiceNow specializes in IT Service Management (ITSM), Customer Service Management (CSM), and Configuration Management Database (CMDB). This role involves leading implementations, optimizing processes, and ensuring platform stability while aligning with ITIL best practices. The consultant will work closely with stakeholders to deliver high-quality ServiceNow solutions that enhance operational efficiency and customer experience. - Design, configure, and implement ServiceNow ITSM and CSM modules. - Build and maintain CMDB structure, relationships, and integrations. - Develop workflows, business rules, and automation scripts. - Implement Incident, Problem, Change, Request, and Knowledge Management processes. - Align ITSM workflows with ITIL best practices. - Configure case management, portals, and customer workflows. - Integrate CSM with external systems for seamless customer experience. - Implement Discovery and Service Mapping for accurate CI population. - Perform platform upgrades, patches, and ensure compliance with ServiceNow standards. - Monitor system performance and troubleshoot issues proactively. - Other duties as assigned. Qualifications - 5+ years of hands-on experience with ServiceNow implementation and administration. - Strong expertise in ITSM, CSM, and CMDB modules. - Proficiency in scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs). - Knowledge of ITIL framework and best practices. - Excellent communication and client-facing skills. Requirements - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist (ITSM, CSM). - ITIL Foundation Certification.