Title: Customer Success Associate - German Location: Spain Job Description: Can you help us change the world? It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation. We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this: The Customer Success Associate (CMA) will support customers as they transition from sales and onboarding to active and successful users of Mews products. The CSA will focus on the SMB segment and smaller groups, operating out of a pool structure with regional CSA and CSM's (Customer Success Manager) where you will engage at scale and utlize AI for automation and to drive product adoption, retention and increase total account value of our customers. Your mission, should you choose to accept it: CSA will operate with the value drivers as a backbone in their daily operations on how to drive success with Mews customers - Guest Experience (ex; Guest Journey, Payment flow, Security) - Increasing Revenue (Revenue Management, Space utilization) - Efficiency (Automation, Time on Tasks) The methodology to execute on the value drivers will follow 3 basic steps, Discover >> Engage >> Adopt, where AI will be your best friend when engaging at scale. - Discover: Review market through whitespace analysis to find opportunities for product adoption and upsell/cross-sell. Use automation to drive customer journey and qualify customers readiness to buy or engage with Mews product and tools. - Engage: Engage at scale (one-to-many) with value drivers as guide via customer journeys, Mews Community, webinars, targeted outreach for product adoption and to host conversations of value when the customer is ready to engage. In ALL engagement the goal will be to create customer value and align on desired outcomes. - Adopt: Ensuring product adoption in relation to the value drivers, to drive increased usage, upsell and retention by closing the discovered opportunities with a desired outcome In addition, you'll… work closely with the onboarding and support teams, preventing churn and acting as a trusted advisor to ensure that every customer has every logical product to maximise the value of these while Additional responsibilities: - Demonstrate strong knowledge of the Mews products and the value that can be derived from these products for customers to reach their goals in association with the value drivers - Guide customers towards proactively identifying blockers which prevent them from getting the most value out of their products and working cross-functionally toward a successful outcome - Working collaboratively across internal teams and effectively communicating customers' needs with relevant product teams You'll be a great fit if you bring a few of the below with you: - Experience working in cross-functional and customer facing role - Experience in a similar role in the SaaS and/or Hospitality industry - Ability to prioritize tasks on value, timeline and interdependency - Creative thinking and analytical skills with the ability to think and respond quickly in front of customers - Ability to grasp technological and business concepts - Experience using Gainsight, Salesforce, Confluence and Slack is a plus - Fluency in English and German What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech? That success is powered by our incredible people and supported by the benefits that help them thrive. Global benefits No matter where you're based, you'll enjoy: - Participation in our company share program - Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) - Unlimited paid holiday (yes, really) - Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. - Relocation options available after 1 year - Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself - Flexible, hybrid working options - One-off home office setup budget to make your workspace your own - Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available) Local benefits We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're how we work. Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. Life at Mews That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you. Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. If our mission, values and Life at Mews sound like your kind of place, we'd love to hear from you! Everyone is welcome at Mews We're an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you're ready to join a global, innovative and exciting community, we'd love to hear from you. One very important note: don't hold back. Even if you don't meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we're committed to providing an inclusive experience, so please let us know if there's anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can't wait to hear from you. AI and Hiring at Mews At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts - but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We're building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

Role Description We are looking for an experienced Salesforce CDP Strategy & Implementation Lead to drive the design, delivery, and adoption of our Customer Data Platform to start ASAP for a duration of six months initially. Ideally based in a commutable distance to Manchester. - Define and prioritise high-impact CDP use cases, leveraging existing Salesforce insights - Assess and improve customer data quality within Sales Cloud to support marketing activation - Evaluate existing data sources (including Datamind) and define integration pathways into the CDP - Support CDP vendor selection through requirements definition and scoring frameworks - Design and document the customer data architecture, including data mastering, accuracy, and sharing rules - Map dependencies across programmes and technical initiatives to ensure aligned delivery - Lead business change planning, including training and enablement across markets - Develop and manage a phased rollout plan with clear country-level milestones - Define the CDP data maturity roadmap, from initial datasets through to a full Customer 360 view - Establish integration approaches to enable seamless audience activation across channels Qualifications - Proven experience delivering CDP or customer data transformation programmes - Strong understanding of customer data architecture and data governance - Salesforce Expert - Ability to translate business needs into technical requirements - Strong stakeholder management across business and technology teams - Experience in multi-market rollout and change management Equal Opportunities Statement At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.

• Primary technical and strategic point of contact for a defined enterprise customer base • Build long-term, trusting relationships with customer stakeholders • Successfully implement, enable adoption of, and continuously optimize the ANOW! Automate and ANOW! Observe solutions • Conduct regular service reviews, health checks, and strategic alignments with customers • Analyze optimization opportunities, performance improvements, and potential risks • Identify cross-sell and up-sell opportunities • Translate customer feedback into concrete requirements and input for Product Management and Engineering • Work closely with Support, R&D, Product Management, and Sales to ensure high customer satisfaction • Support customers in implementing best practices in workload automation, observability, DevOps, and cloud technologies • Guide customers in expanding use cases, integrations, and enterprise-wide adoption of the solutions

Role Description Wir gestalten die Zukunft der Zahnmedizin: Mit unserer digitalen Plattform unterstützen wir Zahnarztpraxen dabei, effizienter zu arbeiten, Teams zu entlasten und die Patientenversorgung zu verbessern. Werde Teil unseres Teams und treibe die digitale Transformation aktiv mit voran! Aufgaben - Technische Integration neuer Kunden in unser System (Systemeinrichtung und -konfiguration) - Technischer Support beim Onboarding von neuen Kunden (Zahnarztpraxen) remote und vor Ort - Technischer Support für unsere Zahnarztpraxen per Telefon, E-Mail oder vor Ort Was erwartet Dich - Flexibles Arbeiten (Remote-First) & moderne Arbeitskultur - Flache Hierarchien und viel Gestaltungsspielraum - Attraktives Gehalt & Entwicklungsmöglichkeiten - (optional) Zentrales Büro in Berlin am Kudamm - Ein starkes Team mit echter Mission im Gesundheitswesen Qualifications - Deutschkenntnisse auf muttersprachlichem oder fließendem Niveau (min. C1+) - Verhandlungssichere Englischkenntnisse, die für die tägliche Kommunikation mit einem internationalen Entwicklungsteam ausreichen (B2) - Ausgeprägtes IT-Verständnis und Lernbereitschaft - Fähigkeit, komplexe Prozesse und die Funktionsweise von Softwaresystemen zu verstehen - Erfahrung mit den technischen Aspekten deutscher Praxisverwaltungssysteme für Zahnarztpraxen (wäre ein großes Plus) - Strukturierte, detailorientierte und analytische Arbeitsweise - Interesse an oder Erfahrung mit Customer Success / Support - Starke Kommunikations- und Beratungskompetenz - Bereitschaft, gelegentlich Kunden in ganz Deutschland zu besuchen Contact Klingt das spannend? Werde Teil unseres Teams und melde dich jetzt bei uns! Wir sind erreichbar per E-Mail an dental21-jobs@m.personio.de .