Title: Customer Success Associate - German Location: Spain Job Description: Can you help us change the world? It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation. We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this: The Customer Success Associate (CMA) will support customers as they transition from sales and onboarding to active and successful users of Mews products. The CSA will focus on the SMB segment and smaller groups, operating out of a pool structure with regional CSA and CSM's (Customer Success Manager) where you will engage at scale and utlize AI for automation and to drive product adoption, retention and increase total account value of our customers. Your mission, should you choose to accept it: CSA will operate with the value drivers as a backbone in their daily operations on how to drive success with Mews customers - Guest Experience (ex; Guest Journey, Payment flow, Security) - Increasing Revenue (Revenue Management, Space utilization) - Efficiency (Automation, Time on Tasks) The methodology to execute on the value drivers will follow 3 basic steps, Discover >> Engage >> Adopt, where AI will be your best friend when engaging at scale. - Discover: Review market through whitespace analysis to find opportunities for product adoption and upsell/cross-sell. Use automation to drive customer journey and qualify customers readiness to buy or engage with Mews product and tools. - Engage: Engage at scale (one-to-many) with value drivers as guide via customer journeys, Mews Community, webinars, targeted outreach for product adoption and to host conversations of value when the customer is ready to engage. In ALL engagement the goal will be to create customer value and align on desired outcomes. - Adopt: Ensuring product adoption in relation to the value drivers, to drive increased usage, upsell and retention by closing the discovered opportunities with a desired outcome In addition, you'll… work closely with the onboarding and support teams, preventing churn and acting as a trusted advisor to ensure that every customer has every logical product to maximise the value of these while Additional responsibilities: - Demonstrate strong knowledge of the Mews products and the value that can be derived from these products for customers to reach their goals in association with the value drivers - Guide customers towards proactively identifying blockers which prevent them from getting the most value out of their products and working cross-functionally toward a successful outcome - Working collaboratively across internal teams and effectively communicating customers' needs with relevant product teams You'll be a great fit if you bring a few of the below with you: - Experience working in cross-functional and customer facing role - Experience in a similar role in the SaaS and/or Hospitality industry - Ability to prioritize tasks on value, timeline and interdependency - Creative thinking and analytical skills with the ability to think and respond quickly in front of customers - Ability to grasp technological and business concepts - Experience using Gainsight, Salesforce, Confluence and Slack is a plus - Fluency in English and German What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech? That success is powered by our incredible people and supported by the benefits that help them thrive. Global benefits No matter where you're based, you'll enjoy: - Participation in our company share program - Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) - Unlimited paid holiday (yes, really) - Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. - Relocation options available after 1 year - Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself - Flexible, hybrid working options - One-off home office setup budget to make your workspace your own - Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available) Local benefits We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're how we work. Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. Life at Mews That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you. Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. If our mission, values and Life at Mews sound like your kind of place, we'd love to hear from you! Everyone is welcome at Mews We're an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you're ready to join a global, innovative and exciting community, we'd love to hear from you. One very important note: don't hold back. Even if you don't meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we're committed to providing an inclusive experience, so please let us know if there's anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can't wait to hear from you. AI and Hiring at Mews At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts - but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We're building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

Role Description We are looking for an experienced Salesforce CDP Strategy & Implementation Lead to drive the design, delivery, and adoption of our Customer Data Platform to start ASAP for a duration of six months initially. Ideally based in a commutable distance to Manchester. - Define and prioritise high-impact CDP use cases, leveraging existing Salesforce insights - Assess and improve customer data quality within Sales Cloud to support marketing activation - Evaluate existing data sources (including Datamind) and define integration pathways into the CDP - Support CDP vendor selection through requirements definition and scoring frameworks - Design and document the customer data architecture, including data mastering, accuracy, and sharing rules - Map dependencies across programmes and technical initiatives to ensure aligned delivery - Lead business change planning, including training and enablement across markets - Develop and manage a phased rollout plan with clear country-level milestones - Define the CDP data maturity roadmap, from initial datasets through to a full Customer 360 view - Establish integration approaches to enable seamless audience activation across channels Qualifications - Proven experience delivering CDP or customer data transformation programmes - Strong understanding of customer data architecture and data governance - Salesforce Expert - Ability to translate business needs into technical requirements - Strong stakeholder management across business and technology teams - Experience in multi-market rollout and change management Equal Opportunities Statement At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.

Title: Senior Success Guide- Data360 (Portuguese speaking) Location: Indiana - Indianapolis, Georgia - Atlanta, Washington - Bellevue Full time job requisition id JR339532 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Data Cloud Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value. Additionally, Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth. These two products play seamlessly together and require a resource to speak intelligently to both. Responsibilities: - Be a trusted Data Cloud subject-matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI - Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud usage - Run engagements aligned with Data Cloud product capabilities, tailoring conversations to the unique needs and opportunities of our customers - Build strong relationships with both internal and external business stakeholders - Drive thought leadership when possible through mentoring and knowledge sharing Impact of the Role: The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of the Data 360 platform. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data capabilities. The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption. Collaboration and Teamwork: Collaboration is at the core of our success, and as a Data Cloud Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage. Basic Requirements: - 4-6 years experience in a customer-facing role in the technology industry, preferably with strong Data 360 and AI expertise - Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality - Fluent Portuguese and English speaker - Strong communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams - Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results - Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams - Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues - Bachelor’s Degree Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $99,400 - $150,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

• Primary technical and strategic point of contact for a defined enterprise customer base • Build long-term, trusting relationships with customer stakeholders • Successfully implement, enable adoption of, and continuously optimize the ANOW! Automate and ANOW! Observe solutions • Conduct regular service reviews, health checks, and strategic alignments with customers • Analyze optimization opportunities, performance improvements, and potential risks • Identify cross-sell and up-sell opportunities • Translate customer feedback into concrete requirements and input for Product Management and Engineering • Work closely with Support, R&D, Product Management, and Sales to ensure high customer satisfaction • Support customers in implementing best practices in workload automation, observability, DevOps, and cloud technologies • Guide customers in expanding use cases, integrations, and enterprise-wide adoption of the solutions