Dental21

• Verify that content and results in the software are clinically and professionally correct and displayed as expected in everyday dental practice • Test the software from the perspective of a dental practice — from data entry to the final result • Check that professional requirements are correctly implemented in the software and that practice workflows are effectively supported • Prioritize, document, and track defects • Support the support team in analyzing customer reports, reproducing issues, and identifying root causes • Contribute your practical expertise from day-to-day practice as a liaison between development, product, and support • Collaborate in an agile team of software developers, product managers, testers, and support colleagues

Role Description Du hast eine abgeschlossene Ausbildung zur ZFA, eine Weiterbildung zur Zahnmedizinischen Verwaltungsassistenz (ZMV) und bereits Erfahrung im Bereich Verwaltung und Abrechnung? Dann werde Teil von Dental21! In unseren modernen und zugleich familiären Praxen mit mehreren behandelnden Zahnärzt*innen bieten wir dir ein Arbeitsumfeld, in dem du deine verwaltungsfachlichen Stärken voll einbringen, dich weiterentwickeln und auf ein starkes, kollegiales Miteinander zählen kannst. Qualifications - Erfolgreich abgeschlossene Ausbildung zur Zahnmedizinischen Fachangestellten (m/w/d) - Berufserfahrung in der zahnmedizinischen Abrechnung - Wünschenswert: Fortbildung zur Zahnmedizinischen Verwaltungsangestellten (m/w/d) - Strukturierte, eigenverantwortliche und präzise Arbeitsweise - Bereitschaft zur fachlichen Weiterbildung und aktive Teilnahme am fachlichen Austausch mit Kolleg*innen Requirements - Eigenverantwortliche Abrechnung von allen zahnmedizinischen Leistungen - Überprüfung und Bearbeitung von Abrechnungen, Prüfung von Rechnungen - Erstellung von Kostenvoranschlägen und Heil- und Kostenplänen - Kontrolle und Dokumentation von Abrechnungsfehlern sowie ggf. Klärung und Lösung - Ansprechpartner*in für Patient*innen und Kolleg*innen in abrechnungsrelevanten Themen - Kommunikation mit Krankenkassen und den relevanten Behörden Benefits - Flexible Arbeitszeiten: Teilzeit oder Vollzeit – du entscheidest - Transparente und faire Vergütung – inklusive jährlicher Gehaltsüberprüfung und -anpassung entsprechend deiner Leistung und der Marktentwicklung + betriebliche Altersvorsorge - Work-Life-Balance: Freie Wochenenden, die Möglichkeit zur 4-Tage-Woche sowie Home-Office-Option - Attraktive Benefits: JobRad, Mitarbeiterrabatte auf Technik, Reisen, Mode u. v. m. - Familiär & modern: Arbeiten in einer digitalen Praxis mit mehreren Behandlungszimmern, Röntgen am Stuhl und digitaler Anamnese - Persönliche Weiterentwicklung: Wir investieren in deine Zukunft – mit internen Fortbildungen über unsere Plattform „crocodile“, regelmäßigen Entwicklungsgesprächen, individuellen Karrierepfaden und der Möglichkeit zur ZMP-Weiterbildung – fachlich und finanziell von uns begleitet - Starkes Netzwerk: Austausch mit Kolleg*innen aus über 40 Dental21-Praxen deutschlandweit

• First point of contact for customer inquiries via telephone and ticketing system – with the aim of providing quick and solution-oriented help. • Initial resolution and escalation management for complex technical and procedural inquiries • Documentation and maintenance of the internal knowledge database and FAQ resources • Analysis of support KPIs (e.g., First Response Time, CSAT, ticket volume) and derivation of measures to improve quality. • Close collaboration with Product and CS to provide feedback on customer feedback and product bugs.

Role Description First point of contact for customer inquiries via telephone and ticketing system – with the aim of providing quick and solution-oriented help. - Initial resolution and escalation management for complex technical and procedural inquiries - Documentation and maintenance of the internal knowledge database and FAQ resources - Analysis of support KPIs (e.g., First Response Time, CSAT, ticket volume) and derivation of measures to improve quality - Close collaboration with Product and CS to provide feedback on customer feedback and product bugs Qualifications - Experience in a dental practice (e.g., dental assistant/dental nurse), ideally with billing experience - Interest or initial experience in customer support - Strong communication and consulting skills - Digital affinity and structured working style - German (C2) and English (B2) Benefits - Flexible working (remote-first) & modern work culture - Flat hierarchies and plenty of creative freedom - Attractive salary & development opportunities - Central office in Berlin (Ku'damm) - A strong team with a real mission in healthcare

Role Description Develop engaging web applications as part of a microservice architecture on new projects without legacy code and technological debt. - Work on a complex software system that disrupts the way clinics work. - Use your creativity to hack your way into proprietary systems. - Raise the bar and drive technological innovations to keep us at the cutting edge. - Apply continuous integration and deployment principles. - Ensure code quality and maintainability by writing tests, doing code reviews and refactoring. Qualifications - Proven track record of developing with Java and/or Kotlin (minimum of 5 years). - Experience with Maven or Gradle. - Experience with Spring Framework. - Expert understanding of SQL databases. - Experience with developing containerized applications. - Experience with RabbitMQ or other messaging brokers. - Experience with Kubernetes is a plus. - Experience with Terraform is a plus. - Proven experience in collaboration with AI tools like Codex or Claude Code. - English working proficiency. Requirements - Exciting start-up atmosphere with no lengthy approval processes. - Opportunity to make our disruptive product even better and change how healthcare functions. - Work with state-of-the-art technology with no legacy code or technological debt. - Flexible workplace options (office, home, etc.). - Flexible working hours with a high degree of autonomy. - Collaborative and fun team of true professionals. Benefits - Exciting start-up atmosphere. - Opportunity to work with state-of-the-art technology. - Flexible working hours. - High degree of autonomy. - Collaborative and fun team environment. Company Description We are growing and excited to meet you to join us on our mission. Let's revolutionize health care together!

Role Description Long story short: Healthcare. Reinvented. Our mission as a thriving start-up is to leverage health care through technology. The software that we create enables patients to have full transparency about their treatment and makes it possible for the clinics to operate and collaborate internally in a brand new way. Getting out of your comfort zone and realizing your full potential sounds appealing? If yes, you're in the right place - join our experienced engineers and leaders! Responsibilities - Build and ship backend services as part of our microservice architecture, with AI agents and LLM-powered features as a core part of what you deliver. - Design and write MCP servers and tool interfaces that let agents reliably interact with our systems and APIs. - Develop agent harnesses, orchestration layers, and memory modules that give agents the context and state they need to act dependably. - Make deliberate design decisions about agent behavior. - Build evaluation frameworks and test harnesses to measure agent reliability, safety, and quality in a high-stakes healthcare context. - Integrate large language models into production with strong attention to latency, cost, and observability. - Raise the bar and drive technological innovations to keep us at the cutting edge. - Apply continuous integration and deployment principles. - Ensure code quality and maintainability by writing tests, doing code reviews, and refactoring. Qualifications - Proven track record of backend software development with Java/Kotlin and/or Python, minimum of 5 years. - Hands-on experience building LLM-powered applications, agents, or agentic workflows (tool use, function calling, multi-step orchestration). - Familiarity with major LLM APIs and frameworks (e.g., Anthropic, OpenAI, or similar) and an understanding of how to design tooling, MCPs, and memory for agents. - Experience designing and running evals or test harnesses for non-deterministic systems. - Experience with Spring Framework and messaging brokers such as RabbitMQ. - Solid understanding of SQL databases and developing containerized applications. - Experience with Kubernetes and Terraform is a plus. - A pragmatic mindset for shipping reliable software - and reliable AI - in a regulated, high-stakes domain. - English working proficiency. Benefits - Exciting start-up atmosphere. Gone are the days in which you wait for approvals for months. - Make our disruptive product even better. Change how healthcare functions. - Work with state-of-the-art technology. No legacy code. No technological debt. All green fields. - Your workplace—your choice. Office? Great! Home? Sure! Mars? Not sure about the Internet there, but why not. - Flexible working hours. No downtime. High degree of autonomy. - The team. Collaborative. Fun. True professionals. A real team. - Remote work opportunity.

Role Description Monitor our security dashboards, triage findings, and plan and implement remediation steps end to end. - Proactively shape our infrastructure architecture and configuration with security and compliance front of mind. - Implement infrastructure changes hands-on, applying DevOps practices across infrastructure-as-code, CI/CD, and cloud configuration. - Keep track of emerging threats, CVEs, and advisories, and drive timely mitigation across our systems. - Partner with engineering teams to embed security into the development lifecycle rather than bolting it on. - Help us meet and maintain compliance requirements relevant to healthcare data. Qualifications - Solid experience in a DevOps, SRE, or cloud security role, with hands-on infrastructure work. - Strong knowledge of AWS, containerized workloads (Docker, Kubernetes), and infrastructure-as-code (Terraform). - Hands-on experience with cloud security posture management tooling. - A working understanding of vulnerability management and how to prioritize and remediate threats in practice. - Familiarity with security and compliance frameworks (e.g., SOC 2, ISO 27001, GDPR; healthcare-specific frameworks a plus). - Comfortable building and maintaining CI/CD pipelines. - A proactive, ownership-driven mindset and the ability to communicate risk clearly to engineers and stakeholders. - Proven experience in collaboration with AI tools like Codex or Claude Code. - English working proficiency. Benefits - Exciting start-up atmosphere. Gone are the days in which you wait for approvals for months. - Make our disruptive product even better. Change how healthcare functions. - Work with state-of-the-art technology. No legacy code. No technological debt. All green fields. - Your workplace—your choice. Office? Great! Home? Sure! Mars? Not sure about the Internet there, but why not. - Flexible working hours. No downtime. High degree of autonomy. - The team. Collaborative. Fun. True professionals. A real team. - Remote work opportunity. Company Description We are growing and excited to meet you to join us on our mission. Let's revolutionize health care together!

Role Description As our CRM Manager, you will own and evolve the way Patient21 communicates with its customers and leads across the entire lifecycle. You will be responsible for building, managing and optimizing our CRM infrastructure — primarily in HubSpot — while developing content and automated workflows that drive engagement, retention and growth. This is a hands-on role with a high degree of ownership. You will set your own goals, measure your own success and work autonomously to make it happen. Qualifications - 2+ years of experience in a CRM, marketing automation or lifecycle marketing role - Hands-on experience with common CRM tools (workflows, sequences, reporting, pipelines) - Strong content creation skills — you can write clear, engaging copy that converts - Confident and skilled use (of established) AI tools - Fluent in English (written and spoken) - Highly self-directed: you don't wait to be told what to measure — you define it yourself - Analytical mindset with the ability to translate data into actionable decisions Requirements - Experience with HubSpot - Experience with additional automation tools (eg Make, Zapier, n8n, ActiveCampaign, Salesforce) - German language skills — a genuine plus given our market - Background in SaaS, HealthTech or a B2B environment - Experience with A/B testing and conversion optimization Benefits - A meaningful role with real impact in a growing HealthTech company - Fully remote position based in Egypt, with occasional on-site visits to our offices (travel expenses covered) - Flat hierarchies and short decision-making paths - Flexibility in how and where you work - A collaborative, international team - The tools and budget you need to do your best work - Remote work opportunity

• Plan, execute, and optimize paid campaigns across Google Ads, Meta, and other relevant platforms • Own budget management, pacing, and performance reporting across channels • Develop testing frameworks for creative, copy, audiences, and landing pages • Setup and maintain clean tracking and attribution across campaigns (GA4, pixels, UTMs) • Translate performance data into clear insights and recommendations for stakeholders • Stay ahead of platform changes, industry trends, and new channel opportunities • Collaborate with internal teams on creative briefs, landing pages, and campaign strategy

Role Description We are looking for a Performance Marketing Manager to own our paid media strategy and execution across channels. You will be responsible for planning, managing, and optimizing campaigns that drive both software leads and clinical patient acquisition — with the autonomy to build towards a scalable, data-driven acquisition engine. This is a hands-on role with strategic scope. You will work closely with the Marketing, Product, and Sales departments, as well as the clinics themselves. You will have visibility into the full-funnel performance. Your Mission - Plan, execute, and optimize paid campaigns across Google Ads, Meta, and other relevant platforms - Own budget management, pacing, and performance reporting across channels - Develop testing frameworks for creative, copy, audiences, and landing pages - Setup and maintain clean tracking and attribution across campaigns (GA4, pixels, UTMs) - Translate performance data into clear insights and recommendations for stakeholders - Stay ahead of platform changes, industry trends, and new channel opportunities - Collaborate with internal teams on creative briefs, landing pages, and campaign strategy Qualifications - 2–5 years of hands-on performance marketing experience, ideally in a SaaS or digital health environment - Strong command of Google Ads (Search, Performance Max, Display) and Meta Ads - Solid understanding of tracking, attribution, and marketing analytics - Data-driven mindset with the ability to communicate results clearly to non-technical stakeholders - Native or near-native German — you write copy, you know the market - Comfortable working independently and managing priorities in a fast-moving environment - A bias for experimentation and iteration — you're always testing something, whether it's a new bidding strategy, an automation, or a smarter workflow - Bonus: experience running multi-location or local campaigns, ideally across a distributed network of physical sites Benefits - Ownership of a meaningful paid media budget with direct business impact - Access to a dedicated BI team and clean data infrastructure — so your decisions are grounded in numbers, not guesswork - A collaborative, low-bureaucracy environment where good ideas move fast - Room to grow as the team and company scale - Option to work from home Company Description Patient21 is a fast-growing health-tech company building software solutions for dental practices across Germany. We combine a SaaS product suite used by hundreds of practices with an expanding network of our own dental clinics — which means our marketing spans B2B software acquisition and B2C patient growth at the same time.