Role Description Wir gestalten die Zukunft der Zahnmedizin: Mit unserer digitalen Plattform unterstützen wir Zahnarztpraxen dabei, effizienter zu arbeiten, Teams zu entlasten und die Patientenversorgung zu verbessern. Werde Teil unseres Teams und treibe die digitale Transformation aktiv mit voran! Aufgaben - Technische Integration neuer Kunden in unser System (Systemeinrichtung und -konfiguration) - Technischer Support beim Onboarding von neuen Kunden (Zahnarztpraxen) remote und vor Ort - Technischer Support für unsere Zahnarztpraxen per Telefon, E-Mail oder vor Ort Was erwartet Dich - Flexibles Arbeiten (Remote-First) & moderne Arbeitskultur - Flache Hierarchien und viel Gestaltungsspielraum - Attraktives Gehalt & Entwicklungsmöglichkeiten - (optional) Zentrales Büro in Berlin am Kudamm - Ein starkes Team mit echter Mission im Gesundheitswesen Qualifications - Deutschkenntnisse auf muttersprachlichem oder fließendem Niveau (min. C1+) - Verhandlungssichere Englischkenntnisse, die für die tägliche Kommunikation mit einem internationalen Entwicklungsteam ausreichen (B2) - Ausgeprägtes IT-Verständnis und Lernbereitschaft - Fähigkeit, komplexe Prozesse und die Funktionsweise von Softwaresystemen zu verstehen - Erfahrung mit den technischen Aspekten deutscher Praxisverwaltungssysteme für Zahnarztpraxen (wäre ein großes Plus) - Strukturierte, detailorientierte und analytische Arbeitsweise - Interesse an oder Erfahrung mit Customer Success / Support - Starke Kommunikations- und Beratungskompetenz - Bereitschaft, gelegentlich Kunden in ganz Deutschland zu besuchen Contact Klingt das spannend? Werde Teil unseres Teams und melde dich jetzt bei uns! Wir sind erreichbar per E-Mail an dental21-jobs@m.personio.de .

Role Description We're expanding our virtual client success team and are looking for motivated individuals to join us as Travel Customer Success Coordinator. In this role, you'll play a key part in ensuring clients feel supported, informed, and confident as their travel plans come together. You'll help guide travelers through each stage of the process—keeping details organized, providing timely updates, and ensuring a smooth experience from initial planning through final confirmations. This is a great opportunity for individuals who enjoy working with people, staying organized, and contributing to positive outcomes in a remote setting. No prior travel industry experience is required. Training and ongoing support are provided. Qualifications - Strong communication and client support skills - Organized, detail-oriented, and able to manage multiple tasks - Self-motivated and comfortable working independently - Basic computer knowledge and confidence using online systems - Reliable internet connection - Positive attitude and willingness to learn - Legal eligibility to work (US, UK, Mexico, Australia, or Spain) Requirements - Connect with clients to understand trip goals, timelines, and preferences - Help manage and track travel arrangements, including lodging, transportation, and activities - Provide updates on booking progress and next steps in the planning process - Review available options using approved platforms to support client decisions - Respond to questions through email, phone, and online messaging tools - Assist with itinerary updates and follow-through on client requests - Maintain clear and accurate client records within internal systems - Take part in onboarding and continued learning sessions Benefits - Remote work environment with flexible scheduling - Guided onboarding to support a smooth start - Ongoing access to training and development resources - Use of professional travel coordination tools and systems - Eligibility for incentives and travel-related perks - Opportunities to grow into advanced roles within the team

• Provide expert technical guidance to CSMs on strategic tasks • Assist in resolving 'stuck' support cases, bugs, or feature requests • Engage in customer-facing discussions when escalated • Focus assignments on specific 'issues' rather than customers • Promote knowledge transfer during interactions • Collaborate with CSM managers and the Director of Technical Success • Document interactions, resolutions, and best practices • Maintain clear boundaries to avoid overlapping with Professional Services

• Lead technical implementation coordination including HRIS integration and platform configuration • Execute data migration from legacy systems to SureCo platform • Manage technical setup and configuration for new and existing customers • Coordinate with Product/Engineering teams on technical requirements • Own census processing and data integrity • Generate and validate technical reports for customers and internal teams • Deliver training and education to customer HR teams on platform usage