• Collaborate across teams to assist in solving complex technical customer problems within our APM product suite. • Display strong analytical skills and technical troubleshooting abilities to address customer issues effectively. • Provide outstanding customer service and demonstrate genuine empathy towards customers facing technical difficulties. • Work closely with our engineering teams to resolve intricate APM-related issues. • Support New Relic customers with installation, configuration, and data exploration requests related to infrastructure technologies. • Advocate for customer needs by documenting feedback on feature requests and reporting bugs to our Product Organization to enhance the infrastructure component of the New Relic platform. • Continuously advance your skills through training and exposure to additional infrastructure features and technologies.

Role Description The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre. This role will be remote. Qualifications - High school diploma is required. - Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required. - Excellent verbal and written communication skills are a must. - Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp). - Individuals must be able to work effectively without supervision. - Strong problem-solving capability and ability to manage time effectively. - Ability to connect with people in a genuine, friendly and compassionate manner. Requirements - Must be able to work remotely with access to a quiet space during working hours and reliable internet. Responsibilities As a CCA your job involves inbound or outbound calls to meet service levels and booking targets. Duties involved in each of these areas include but are not limited to: - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication scripts to meet call volume, service level and booking targets. - Identify client needs to ensure a smooth client experience. - Problem solve client concerns in a respective and helpful manner. - Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately. - Effectively communicate with all team members. - Demonstrate strong phone and verbal communication skills along with active listening. - Be client-focused and adaptable to different personality types. - Understand the principles of proper medical record keeping and uphold the necessary standard. - Deal tactfully and respectfully with all difficult situations that arise. - Always maintain patient confidentiality. - Show respect, empathy, and kindness to all clients and colleagues. Benefits - Do not miss out on this unique opportunity to join a fun and dynamic team! - VetStrategy is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees. - Accommodations are available on request for candidates taking part in all aspects of the selection process. - If you require accommodation, please reach out to careers@vetstrategy.com.

Role Description Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers, and has the ability to work within a diverse team and deliver on site or via a remote location. Job Responsibilities - Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). - The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI best practices and established procedures and processes. - End User Support includes Desktop support services that cannot be resolved remotely by Tier I. Routine Duties/Job Requirements: - Install, upgrade, and maintain application software for all USGS equipment in accordance with SOPs. - Ensure that the latest virus scanning software versions and updates are installed and running on all USGS PCs and laptops. - Create and maintain baseline computer images in accordance with policy and SOP's. - Deployment of software via Active Directory Group Policy Object (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM) or other tools. - Ensure latest approved BIOS and patches are applied to PCs and Laptops. - Perform remediation procedures in response to security vulnerability reports. - Print and file server configuration changes. - Maintain file share structure and permissions for end user data. - Provide customer technical assistance at the desktop on hardware and software for the USGS user community. - Configure, test and install printers, scanners, network copier/printers. - Install and manage desktop and laptop operating systems, including and up to Windows 10 Professional and Apple OS Catalina. - Mobile support for iOS devices (iPhone, iPad) and Android devices. Qualifications - 2 years of related experience. - Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices. - Experience using O365 Mail, Calendar and OneDrive. - Excellent problem-solving skills including the ability to provide diligent, prompt, and courteous responses to customers. - Strong written and oral communication skills and ability to talk to anyone across an organization. - Analytical skills and be a creative self-starter with the ability to work both independently and as a team player.

Role Description The Specialty Products Technical Support Agent strives to deliver on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. The Specialty Products Technical Support Agent provides medical and technical support to clinics for products as they relate to animal health care. This position performs a variety of responsibilities that require sound judgment and patience to provide a high level of efficient customer service while regularly managing a large volume of inbound and outbound calls, faxes, and emails. This position works both independently and within a team environment and must be open to input and feedback from colleagues. Essential Duties and Responsibilities - Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services. - Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics. - Responsible for inbound and outbound calls regarding patient-specific immunotherapy, including: - Discussing results/allergen recommendations - Accurately adjusting ingredients when requested by the clinic - Discussing standard protocols and pricing for injectable and oral immunotherapy - Discussing benefits and differences between serum IgE testing and intradermal testing - Explaining working knowledge of allergenic cross-reactivities - Refers case consultations to in-house veterinarians, as appropriate. - Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy. - Promotes health care and disease prevention. - Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system. - Works in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice. - Other duties as assigned in support of customer service, point of care. Qualifications - Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required. - Customer care and support experience of at least 2 years. - Current Veterinary Technology license to practice in Colorado required. - Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant). Knowledge, Skills and Abilities - Full knowledge and understanding of Antech’s products and services. - Consistently displays strong analytical and problem-solving ability. - Displays excellent communication skills; especially good listening skills. - Displays a strong customer focus within a team environment. - Is available to, and works cooperatively with, team members. - Ability to work in a corporate environment where daily client interaction is over the phone and at the computer. - Consistently displays strong organizational and planning skills, great attention to detail and ability to multi-task. - Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required. Familiarity with CRM or similar database software program desired. - Familiarity with or interest in allergy medicine desired. Travel - Travel may be required on occasion up to 5% of the time. Working Conditions - The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. - The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. - The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. - The associate is occasionally required to sit and stoop, bend, kneel, or crouch. - The associate must occasionally lift and/or move up to 15 pounds. - The associate will primarily work in a typical office environment or a remote home office. - The noise level in the work environment is usually moderate. - The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. - The associate is frequently required to use a calculator; fax, copy machine, and phone system. - The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. - Environment where pets are present. Benefits - Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. - Benefits eligibility is based on employment status. - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts