Composable high-performance vector search
Senior Customer Support Engineer – Americas
Location
United States
Posted
92 days ago
Salary
0
Seniority
Senior
Job Description
Senior Customer Support Engineer – Americas
Qdrant
• Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform. • Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers. • Collaborate with engineering and platform teams to resolve customer problems and influence product improvements. • Build and improve internal tooling for support workflows and observability. • Participate in the on-call rotation to ensure timely response to critical issues. • Create and maintain clear, useful internal and customer-facing documentation. • Lead by example through excellent technical work, initiative, and collaboration with stakeholders.
Job Requirements
- Strong experience in a customer-facing support or infrastructure role.
- Proficiency in Python or similar language.
- Good understanding of Kubernetes and managing workloads.
- Experience with cloud environments (AWS, GCP, or Azure).
- Excellent communication and collaboration skills across technical and non-technical audiences.
- Familiarity with vector databases or similar search technologies.
- A proactive, problem-solving mindset and willingness to take ownership.
Benefits
- A competitive salary with additional perks.
- Flexible working hours and async-friendly culture.
- High ownership and real impact.
- Open-source, engineering-driven culture.
- Choose your own laptop equipment.
- Comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy.
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