Zero Networks

Role Description Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction. - Customer Usage: Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies. - Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively. - Regular Engagement: Schedule and conduct regular touch bases with customers. - Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D. - Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products. - Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements. This is a fully remote position. Qualifications - Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience. - Deep understanding of modern Cyber Security technologies and trends. - Understanding of regulatory frameworks such as DORA & NIST. - Previous experience working with a Cyber Security Vendor a distinct advantage. - 5+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry. - Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences. - Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac). - Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences. - Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment. - Experience conducting training sessions or workshops is a plus. - Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.

Role Description Zero Networks is seeking an experienced Support Engineer to provide innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. - Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support. - Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges. - Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development. - Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction. - Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members. - Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - 5+ years of relevant work experience (Network/Security/SaaS Support) - Must. - Proficiency in Active Directory/GPO, Windows, Linux, and PowerShell/Python scripting - Must. - Proven experience in a technical support role, preferably in the cybersecurity industry. - Excellent problem-solving and communication skills. - Willingness to learn and adapt in a fast-paced environment. - Strong understanding of network security skills and the ability to work independently and as part of a team. - Commitment to innovation, integrity, and excellence.

• Diagnose and resolve technical issues, providing timely and accurate customer support. • Work closely with cross-functional teams to enhance product functionality and resolve customer challenges. • Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development. • Uphold high standards of service, striving for excellence in every customer interaction. • Maintain clear, empathetic, and effective communication with customers and team members. • Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

• Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies. • Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively. • Schedule and conduct regular touch bases with customers. • Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D. • Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products. • Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements.

• Identifying customer needs and providing tailored solutions. • Build and maintain strong relationships with existing clients and partners, understand their business needs and challenges, and proactively offer cybersecurity solutions to address those concerns. • Identify and engage potential clients within the target market. • Collaborate with the sales team to develop and execute effective strategies for generating new leads and closing deals. • Represent the company at industry events, trade shows, and conferences to network, build brand awareness, and generate new business opportunities. • Set and strive to achieve sales targets and revenue objectives. • Monitor progress regularly, identify areas of improvement, and take necessary actions to meet or exceed goals. • Conduct presentations and product demonstrations to clients, showcasing the value and benefits of the offerings. • Skillfully negotiate terms, conditions, and pricing with clients to reach mutually beneficial agreements while ensuring the company's profitability. • Maintain an organized and up-to-date sales pipeline using CRM tools, ensuring accurate forecasting and effective follow-up with prospects and clients.