VetStrategy / Daubigny

Role Description The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre. This role will be remote. This position reports to Lead, Call Centre. Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication scripts to meet call volume, service level and booking targets. - Identify client needs to ensure a smooth client experience. - Problem solve client concerns in a respective and helpful manner. - Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately. General - Effectively communicate with all team members. - Strong phone and verbal communication skills along with active listening. - Client focused and adaptable to different personality types. - Understand the principles of proper medical record keeping and uphold the necessary standard. - Deal tactfully and respectfully with all difficult situations that arise. - Always maintain patient confidentiality. - Show respect, empathy, and kindness to all clients and colleagues. Qualifications - High school diploma is required. - Ability to communicate effectively in French and English will be an asset. - Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required. - Excellent verbal and written communication skills is a must. - Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp). - Individuals must be able to work effectively without supervision. - Strong problem-solving capability and ability to manage time effectively. - Ability to connect with people in a genuine, friendly and compassionate manner. Requirements - Must be able to work remotely with access to a quiet space during working hours and reliable internet.

Role Description Tax Manager is responsible for providing tax support to the VetStrategy Group of Companies. This exciting role is offered to remote candidates who are legally authorized to work in Canada and currently reside in Canada. The Tax Manager will support corporate and indirect tax reporting, compliance, documentation, planning, and audit activities across a multi-entity structure, including intercompany and transfer pricing matters. We are seeking candidates with manager-level experience; however, we will also consider strong senior tax accountant level applicants who can demonstrate a proven track record of technical expertise, ownership, and the ability to drive results in a complex tax environment. - Support preparation and review of tax provisions under IFRS and related analysis - Support analysis and application of Excessive Interest and Financing Expenses Limitation (EIFEL) rules, including calculation of interest deductibility limits and tracking of carryforward balances - Assist with coordination, preparation, and review of tax filings across entities, including but not limited to T2s, T5013s, NR4s, T106s, T1134s, T5s, GST/HST, PST, and QST returns - Ensure accurate current and deferred tax calculations on a quarterly basis - Calculate effective tax rates (ETR) and explain variances - Work closely with the Finance Team and Group Tax on financial statements and disclosures - Maintain documentation for tax positions and respond to audit queries and information requests from tax authorities, including the Canada Revenue Agency and Revenu Québec - Prepare and/or review consolidated forecasts of tax expense, cash taxes, and effective tax rates to support internal and external reporting functions - Support ongoing corporate and indirect tax audits and related deliverables - Support transfer pricing documentation and intercompany arrangements - Assist with monitoring and application of transfer pricing policies across entities - Track and update entity-level tax attributes (i.e., losses, credits) - Advise on tax-efficient structures for transactions and identify opportunities to minimize tax liabilities within legal frameworks - Support indirect tax matters and issues related to imports/exports - Assist with review of tax treatment across transactions and entities - Identify and mitigate tax risks across operations - Support business decisions (pricing, procurement, expansion, acquisitions, and cross-border matters) with tax insights - Support ongoing tax reporting, compliance, documentation, and internal processes - Involvement in various special projects (i.e., acquisitions, tax audits, and cross-border tax matters) - Other ad hoc matters as required Qualifications - CPA designation required (or equivalent) - Completion of or currently enrolled in the CPA In-Depth Tax Course and/or CPA Canada In-Depth GST/HST Program - 4+ years of Canadian tax experience, including corporate income tax and/or indirect tax (GST/HST/PST/QST) - Strong tax accounting and compliance experience - Strong knowledge of Canadian tax rules and compliance requirements - Experience with multi-entity or multi-jurisdiction environments - Experience supporting tax authority audits and preparing tax documentation - Experience with tax preparation/compliance software such as TaxPrep and Forms - Experience with ERP/accounting systems such as NetSuite or Oracle (or similar systems) - Experience with transfer pricing concepts and intercompany arrangements - Strong analytical, organizational, and communication skills - Ability to manage multiple priorities in a fast-paced environment Company Description

Role Description The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre. This role will be remote. Qualifications - High school diploma is required. - Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required. - Excellent verbal and written communication skills are a must. - Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp). - Individuals must be able to work effectively without supervision. - Strong problem-solving capability and ability to manage time effectively. - Ability to connect with people in a genuine, friendly and compassionate manner. Requirements - Must be able to work remotely with access to a quiet space during working hours and reliable internet. Responsibilities As a CCA your job involves inbound or outbound calls to meet service levels and booking targets. Duties involved in each of these areas include but are not limited to: - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication scripts to meet call volume, service level and booking targets. - Identify client needs to ensure a smooth client experience. - Problem solve client concerns in a respective and helpful manner. - Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately. - Effectively communicate with all team members. - Demonstrate strong phone and verbal communication skills along with active listening. - Be client-focused and adaptable to different personality types. - Understand the principles of proper medical record keeping and uphold the necessary standard. - Deal tactfully and respectfully with all difficult situations that arise. - Always maintain patient confidentiality. - Show respect, empathy, and kindness to all clients and colleagues. Benefits - Do not miss out on this unique opportunity to join a fun and dynamic team! - VetStrategy is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees. - Accommodations are available on request for candidates taking part in all aspects of the selection process. - If you require accommodation, please reach out to careers@vetstrategy.com.

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners. We bring this to life through three promises: - - Our People Promise – To be a great place to work. - Our Customer Promise – To deliver world-class veterinary care, locally. - Our Sustainability Promise – To be a force for good. Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together. Position Overview The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre. This role will be remote. Reporting Structure This position reports to Lead, Call Centre. Requirements - High school diploma is required. - Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required. - Excellent verbal and written communication skills are a must. - Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp). - Individuals must be able to work effectively without supervision - Strong problem-solving capability and ability to manage time effectively - Ability to connect with people in a genuine, friendly and compassionate manner. Working Conditions Must be able to work remotely with access to a quiet space during working hours and reliable internet. Responsibilities As a CCA your job involves inbound or outbound calls to meet service levels and booking targets. Duties involved in each of these areas include but are not limited to: Client Care Duties - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication scripts to meet call volume, service level and booking targets. - Identify client needs ensure smooth client experience. - Problem solving client concerns in a respective and helpful manner. - Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately. General - CCA effectively communicates with all team members - Strong phone and verbal communication skills along with active listening - Client focused and adaptability to different personability types - Understands the principles of proper medical record keeping and upholds the necessary standard - Deals tactfully and respectfully with all difficult situations that arise - Always maintains patient confidentiality - Show respect, empathy, and kindness to all clients, and colleagues Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners. We bring this to life through three promises: - - Our People Promise – To be a great place to work. - Our Customer Promise – To deliver world-class veterinary care, locally. - Our Sustainability Promise – To be a force for good. Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together. Position Overview The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre. This role will be remote. Reporting Structure This position reports to Lead, Call Centre. Requirements - High school diploma is required. - Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required. - Excellent verbal and written communication skills are a must. - Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp). - Individuals must be able to work effectively without supervision - Strong problem-solving capability and ability to manage time effectively - Ability to connect with people in a genuine, friendly and compassionate manner. Working Conditions Must be able to work remotely with access to a quiet space during working hours and reliable internet. Responsibilities As a CCA your job involves inbound or outbound calls to meet service levels and booking targets. Duties involved in each of these areas include but are not limited to: Client Care Duties - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication scripts to meet call volume, service level and booking targets. - Identify client needs ensure smooth client experience. - Problem solving client concerns in a respective and helpful manner. - Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately. General - CCA effectively communicates with all team members - Strong phone and verbal communication skills along with active listening - Client focused and adaptability to different personability types - Understands the principles of proper medical record keeping and upholds the necessary standard - Deals tactfully and respectfully with all difficult situations that arise - Always maintains patient confidentiality - Show respect, empathy, and kindness to all clients, and colleagues Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.