Sharp Solutions Inc

Role Description Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers, and has the ability to work within a diverse team and deliver on site or via a remote location. Job Responsibilities - Receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). - Follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI best practices and established procedures and processes. - Provide End User Support including Desktop support services that cannot be resolved remotely by Tier I. Routine Duties/Job Requirements: - Install, upgrade, and maintain application software for all USGS equipment in accordance with SOPs. - Ensure the latest antivirus software versions and updates are installed and actively running on all USGS PCs and laptops. - Create and maintain baseline computer images in compliance with organizational policies and SOPs. - Deploy software using tools such as Active Directory Group Policy Objects (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM), and other deployment solutions. - Provide desktop-level technical support for hardware and software issues across the USGS user community. - Configure, test, install, and troubleshoot printers, scanners, and network copier/printers. - Install, manage, and support desktop and laptop operating systems, including Windows 10 Professional and Apple macOS Catalina. - Provide mobile device support for iOS devices (iPhone, iPad) and Android devices. - Ensure all PCs and laptops are updated with the latest approved BIOS versions and security patches. - Perform remediation procedures in response to identified security vulnerabilities. - Implement and manage print and file server configuration changes. - Maintain file share structures and manage permissions for end-user data access. Qualifications - 2 years of related experience. - Experience must include working with Microsoft Windows 7/10, Apple/iOS, and Android devices. - Experience using O365 Mail, Calendar, and OneDrive. - Excellent problem-solving skills including the ability to provide diligent, prompt, and courteous responses to customers. - Strong written and oral communication skills and ability to talk to anyone across an organization. - Analytical skills and be a creative self-starter with the ability to work both independently and as a team player.

Role Description In support of SSI, you will lead several concurrent projects, moving beyond basic implementation to deeply understand customers' core objectives and deliver solutions that drive digital transformation and measurable organizational change. We are looking for a consultant who balances technical execution with a consultative mindset—someone who can manage the details of project delivery while partnering with operational teams to identify new opportunities for customer growth and expansion. You will report to the VP of Operations and Director of Programs. This is a remote-eligible position, and you may work remotely from anywhere in the U.S. where the chosen tool is registered. - Be the Expert in the Room: Lead customers and cross-functional peers through strong business and technical acumen by advising on best practices that drive measurable value. Help customers modernize and optimize workflows across a variety of industries and use cases. - Lead Transformational Engagements: Partner with customers to design and implement strategic solutions, leveraging a broad range of Smartsheet capabilities to drive organizational change and maximize long-term value. - Design Modern Solutions: Lead in-depth discovery sessions to understand business challenges and design custom solutions that incorporate AI-native functionalities and best-in-class automation. - Iterate and Build: Develop solutions through prototyping and iterative sprints, incorporating frequent customer feedback to ensure the final product meets complex business needs. - Validate and Quality Test: Review solution designs through internal testing and facilitate user acceptance testing with stakeholders to ensure deliverable accuracy and quality. - Manage Project Outcomes: Take full ownership of project delivery, including timelines, deliverables, scope, and budget, while proactively mitigating risks in partnership with customer teams, internal project teams, and account teams. - Commit to Continuous Learning and Innovation: Stay current on rapidly evolving industry trends and capabilities, maintaining an open mindset toward testing, learning, and sharing new delivery methodologies. - Collaborate and Mentor: Partner with consulting team members to share customer and industry insights and participate in the department's mentor program as both a mentee and mentor. - Partner on Implementation Opportunities: Identify operational areas for service expansion opportunities, collaborating closely with teams to influence automation strategy and drive integration across the organization. - Maintain Operational Standards: Consistently perform against individual and team KPIs, including target utilization, project backlogs, customer satisfaction ratings, and accurate data maintenance. - Other duties as assigned. Qualifications - Minimum of 4-5 years of relevant experience in management or technology consulting. - Strong willingness and proven ability to perform successfully within a team environment. - Proven ability to succeed in fast-paced, growth-oriented environments and adapt quickly as customer needs, tools, and industry trends evolve. - Hands-on experience in the configuration and implementation of leading-edge, web-based SaaS applications. - Strong interest in working with emerging technologies and a drive to understand how evolving capabilities, including AI and automation, solve diverse business challenges. - Experience applying change management and business process optimization strategies to help diverse user groups adopt new ways of working. - Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. - Experience with business process optimization and Agile project management methodologies. - Ability to travel periodically based on customer and business requirements.

Role Description Sharp Solutions, Inc has an immediate need for a Tier I Technician - Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location. Job Responsibilities - Receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). - Follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI best practices and established procedures and processes. - Create service requests and accurately categorize and prioritize them based on the defined rating scale. - Manage service request queues for all support teams. - Track calls and service requests, ensuring phone calls are answered within 30 seconds at least 90% of the time. - Troubleshoot incidents and problems efficiently. - Communicate effectively with strong customer service skills. - Place and track trouble calls with external service providers as needed. - Create, modify, and deactivate user accounts. - Identify, document, and maintain problem resolutions. - Follow Knowledge-Centered Support (KCS) methodology. - Adhere to Total Contact Ownership principles. - Develop and maintain operational and knowledge management documentation within the Service Desk Tier 1 system. - Respond to all assigned calls and messages based on urgency and time received. - Close assigned tickets within defined timelines and follow up with customers to ensure complete satisfaction. Qualifications - 1 year of help desk support experience. - Experience must include working with Microsoft Windows 7/10, Apple/iOS and Android devices. - Experience using O365 Mail, Calendar and OneDrive. - Strong written and oral communication skills and ability to talk to anyone across an organization. - Analytical skills and be a creative self-starter with the ability to work both independently and as a team player. Company Description SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

Role Description Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers, and has the ability to work within a diverse team and deliver on site or via a remote location. Job Responsibilities - Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). - The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI best practices and established procedures and processes. - End User Support includes Desktop support services that cannot be resolved remotely by Tier I. Routine Duties/Job Requirements: - Install, upgrade, and maintain application software for all USGS equipment in accordance with SOPs. - Ensure that the latest virus scanning software versions and updates are installed and running on all USGS PCs and laptops. - Create and maintain baseline computer images in accordance with policy and SOP's. - Deployment of software via Active Directory Group Policy Object (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM) or other tools. - Ensure latest approved BIOS and patches are applied to PCs and Laptops. - Perform remediation procedures in response to security vulnerability reports. - Print and file server configuration changes. - Maintain file share structure and permissions for end user data. - Provide customer technical assistance at the desktop on hardware and software for the USGS user community. - Configure, test and install printers, scanners, network copier/printers. - Install and manage desktop and laptop operating systems, including and up to Windows 10 Professional and Apple OS Catalina. - Mobile support for iOS devices (iPhone, iPad) and Android devices. Qualifications - 2 years of related experience. - Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices. - Experience using O365 Mail, Calendar and OneDrive. - Excellent problem-solving skills including the ability to provide diligent, prompt, and courteous responses to customers. - Strong written and oral communication skills and ability to talk to anyone across an organization. - Analytical skills and be a creative self-starter with the ability to work both independently and as a team player.