Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Manager, Data Analysis Summary: - As a Sr Manager, Data Analyst, you will partner cross-functionally with teams throughout the company to validate business impacting analytical tools. You will enhance your technical and analytical skills, while also working with leaders to influence business strategies. With a network of hundreds of Data Analysts, Quants, and Data Scientists, challenging projects with an eye on the bottom line and a focus on work/life balance, we've created a dynamic environment with plenty of room for you to learn, grow, and realize your full potential. General Responsibilities: - Refining a new Enterprise-wide analytical tools validation framework - Planning and executing validation projects - Assessing the quality and risk of analytical tool methodologies across Capital One, and the nature of tools usage within those processes - Understanding technical issues in analytical tools and assessing tools risks and opportunities - Independently researching, identifying, and prototyping industry best practices for emerging analytical tools - Communicating results clearly and concisely both verbally and through written communications via validation reports and presentations - Leveraging education, colleagues and training opportunities to develop solutions to business problems - Coaching and mentoring junior staff Basic Qualifications: - Educational Background: Bachelor's Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field) - Professional Experience: - At least 7 years of experience in data analytics - At least 5 years of experience leading and developing with open source data technologies - At least 2 years of experience managing people - Amenable to work in a hybrid set up; pre dominantly work from home - Amenable to work in a night shift and or late mid shift schedule - Skills Required: - Possessing strong problem solving and conceptual thinking abilities - Excellent communication skills , interpersonal and leadership skills Preferred Qualifications: - Master's Degree or PhD in a Finance, Economics, Statistics, Mathematics, Industrial Engineering, Operations Research, or a related field - At least 7 years of experience in statistical or econometrics hands-on work - At least 5 years of experience manipulating and performing analysis with large data sets - At least 5 years of experience in financial services industry - At least 5 years of experience in developing statistical or econometric models - At least 5 years of experience in validating statistical or econometric models - At least 2 years of experience with data governance - At least 2 years of experience with predictive analytics No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. • Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets. • Partner with senior leaders, product, engineering, and operations teams to ensure priorities are aligned and deliver measurable business impact. • Establish strong stakeholder engagement practices, providing clear, polished, and executive-ready communications on program status, outcomes, and impact. • Proactively identify risks and issues, propose data-backed solutions, and drive resolution in partnership with stakeholders. • Apply Lean Six Sigma methodologies to identify root causes, implement improvements, and raise the bar for quality and efficiency. • Own the end to end lifecycle of process and product changes, from design through change management and adoption, ensuring outcomes deliver meaningful impact to customers and the business. • Create, develop, plan, write and edit operational, instructional, and procedural content for both internal and external users. • Produce products that conform to the company documentation and quality assurance standards. • Collaborate with product and engineering partners to enhance their understanding of the current customer experience and identify opportunities for improvement. • Apply technical depth to plan, design, and create complex operational, instructional, and procedural content. • Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents. • Represent Process Excellence in cross-functional forums, helping shape broader servicing priorities while ensuring alignment within working groups. • Responsibilities may be extended to include other areas of project management and the successful candidate will need to skill-up to have a working knowledge of these areas.

Role Description BGIS is looking for a Senior Operations Manager to join the team in Mount Laurel, NJ. Responsible for the implementation of policies and procedures to ensure that quality standards, GCET programs, Key Performance Indicators and audits are met during operation of critical accounts. Responsibilities - Team Management - Establish, communicate, and meet performance standards. - Interview, orient, and train new facility team members. - Review and document individual performance. - Deliver regular individual performance feedback. - Maintain ongoing facility training and certification programs. - Support individual professional development and career planning. - Provide the requirements for program managers per particular site and participate in selection and hiring of facility engineers. - Accept responsibility for program managers assigned, continuous quality improvement, and cost management. - Recognize the responsibility as an agent of BGIS and act accordingly at all times. - Project Development - Define and deploy quality assurance strategies. - Oversee daily activities and deliverables for the GCET program manager, and report status to the Operations Director. - Responsible for the successful and timely completion of assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company. - Write operating procedures as required for new and existing accounts as qualified. - Transition new awarded accounts as assigned. - Consultative selling or up selling of current client programs. - Meet project deadlines and manage assigned program managers tactically. - Customer Service - Manage and implement the project schedule. - Establish and gain customer and internal team’s agreement on deliverables and delivery date. - Provide ongoing updates to internal team and customers regarding project status and progress. - Responsible for the definition of customer project requirements. - Communication - Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied. - Collaborate with other BGIS National Critical Environments Teams for cross utilization and use of best practices and idea sharing. - Prioritize, coordinate, and deliver special projects as assigned. - Quality Assurance - Regulate Critical Environment facility management services to prevent business impact and equipment downtime. - Establish objectives and processes required to maintain critical infrastructure at optimum performance. - Monitor, evaluate, and ensure that the check and balance program meets and exceeds deliverables. - Ensure excellence in delivery against Quality Assurance department goals and objectives. - Establish and maintain policy for documentation of all Quality Assurance processes. - Manage and respond to Quality Assurance issues with related groups such as Operations, National Critical Environments Team, Center of Excellence, and Information Technology as approved. - Develop, implement and manage Quality Assurance metrics for performance improvement related to client and company contracts. - Other duties as assigned. Qualifications - Must have demonstrated proficiency for all the responsibilities of an Operations Manager. - Bachelor’s Degree in Business Management, Facilities Management, Mechanical Engineering, or equivalent work experience required. - Twelve (12) years of experience in data center and/or facility management experience required. - Knowledge of Data Center Operations and System configurations required. - Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred. - Excellent written and verbal communication skills required. - Strong team building and training skills required. Requirements - Provide personal transportation for meetings and job visits away from the office; reimbursed. - Ability and willingness to travel up to 50%. - Ability and willingness to work weekends, holidays, overtime as required, and be "on call" on a 24 x 7 basis for emergency situations. Benefits - Comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent). - 401(k) with a Company match. - Paid Time Off and paid company holidays. - Short term and long-term disability. - Life insurance and employee assistance program. - Tuition reimbursement and paid parental leave. - Gym membership discount and team member referral bonus. Company Description BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Role Description We are currently seeking a Quality & Performance Manager (REMOTE) to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). We are looking for an experienced Test Manager to lead and manage the Quality Assurance function within our software development organization. The ideal candidate will have at least 5 years of experience in QA processes and software testing, with strong leadership skills and a solid understanding of modern development methodologies. - Define, implement, and continuously improve the overall QA strategy and testing processes. - Lead and manage the QA team, including test engineers and automation specialists. - Plan, estimate, and oversee all testing activities across multiple projects. - Ensure test coverage, quality standards, and timely delivery of releases. - Collaborate closely with Product Owners, Developers, Project Managers, and stakeholders. - Establish and monitor KPIs and quality metrics. - Oversee test automation initiatives and promote best practices. - Manage defect tracking, reporting, and root cause analysis. - Ensure compliance with industry standards and internal quality policies. - Identify risks related to quality and define mitigation strategies. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related field. - Minimum of 5 years of experience in software QA/testing, including leadership responsibilities. - Strong knowledge of QA methodologies, test strategies, and best practices. - Experience with Agile/Scrum and/or other modern development methodologies. - Proven experience managing QA teams and cross-functional collaboration. - Experience with test management and defect tracking tools (e.g., Jira, TestRail, Azure DevOps). - Solid understanding of test automation frameworks and tools. - Experience with CI/CD environments and DevOps practices. - Strong analytical and problem-solving skills. - Excellent communication and stakeholder management skills. - Ability to manage multiple projects and priorities effectively. Requirements - Nice to Have: ISTQB certification or similar. - Experience in performance, security, or API testing. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. - Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. - As a Global Top Employer, we have experts in more than 50 countries. - We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. - NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.