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Patient Engagement Coordinator – Contract
Location
United States
Posted
61 days ago
Salary
$21 / hour
Seniority
Mid Level
Job Description
Patient Engagement Coordinator – Contract
Accompany Health
• Conduct outbound calls, texts, and other virtual outreach to schedule Annual Visits and follow-up appointments with existing patients • Maintain a daily outbound call target of 135+ calls, working through structured call queues in our internal CRM tools throughout the day • Send SMS and message-based outreach to patients to confirm appointments and follow up on scheduling • Navigate and maintain records across internal CRM systems and spreadsheets simultaneously during and after calls • Educate patients on the importance of ongoing care and the benefits of completing their annual visits and any necessary follow-up appointments with clinicians • Handle calls from patients with warmth and professionalism, answering questions and directing them appropriately • Collaborate closely with clinical care teams to ensure alignment on visit readiness and follow-ups • Provide an empathetic, respectful, and encouraging patient experience on every call • Monitor scheduling metrics and contribute to achieving engagement goals, maintaining both call volume targets and service quality • Act as a liaison between patients and the care team to address basic concerns and questions about services
Job Requirements
- High School Diploma/GED or higher
- 2+ years of related experience in a high-volume outbound call environment, preferably in healthcare customer service or healthcare sales/direct marketing
- Excellent patient communication skills, with the ability to quickly build trust and rapport with seniors and other patients
- Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets)
- Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time
- Experience working in an Electronic Medical Record (EMR) system (Preferred)
- Knowledge of Medicaid and/or Medicare programs and senior services (Preferred)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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