The core behind care.™
Patient Care Coordinator
Location
Texas
Posted
62 days ago
Salary
$18 - $20 / hour
Seniority
Mid Level
Job Description
Patient Care Coordinator
GetixHealth
• Provide day-to-day support for patient care coordination by processing referrals, communicating with patients, providers, pharmacies, and healthcare facilities, and ensuring treatment plans are completed accurately and efficiently. • Serve as the primary point of contact for patient questions regarding referrals, medications, imaging, lab work, authorizations, and other care-related needs. • Collaborate with healthcare providers and facilities to ensure all aspects of patient care are coordinated effectively. • Manage referrals, tests, procedures, and timely delivery of care services. • Coordinate and communicate medication and authorization information with pharmacies and insurance providers. • Communicate with patients and healthcare facilities regarding the status of labs, imaging, and medical services. • Complete scheduling requests and schedule patients appropriately based on treatment plans. • Utilize critical thinking to identify issues, evaluate options, and implement solutions. • Maintain accurate patient records, demographic information, and documentation of all patient interactions. • Monitor patient progress and satisfaction to identify opportunities for improvement. • Treat patients with empathy, professionalism, and compassion in all written and verbal communication. • Maintain HIPAA compliance and confidentiality at all times.
Job Requirements
- High school diploma or GED required
- Bachelor’s degree preferred
- 2+ years of customer service or healthcare experience preferred
- 1+ years of EHR system experience (athenaOne preferred)
- Strong understanding of medical terminology and insurance processes required
- Experience working remotely preferred, especially in high-volume inbound and outbound call environments
- Strong verbal and written communication skills
- Proficiency in Google Suite, Microsoft Office, and other computer systems
- Strong customer service mindset with compassion and professionalism
- Ability to maintain confidentiality and comply with HIPAA regulations.
Benefits
- Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
- Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
- 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
- Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
- Flexible Benefits: Customize your benefits package to fit your personal and family needs.
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