• Populate CTMS entries (visits, procedures, schedules, financial elements, site personnel) according to company requirement; prepare and hand off builds to the CTMS Operations Manager for final review/acceptance. • Execute build QC checklists, validate configuration and data, log defects with reproducible steps, remediate where possible, and escalate gating defects to the Manager or vendor. Track first-pass acceptance and defect remediation metrics. • Provide day-to-day CTMS technical support for Study Start-Up (SSU), Source, Study Ops, Site Network and other Care Access users (access requests, role/tag maintenance, runbook guidance); deliver study-specific CTMS training as assigned. • Produce standard CTMS reports and operational dashboards used by SSU/Study Ops; perform ad-hoc data pulls to support study readiness and cross-functional decision-making. • Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput. • Maintain accurate build documentation and audit trails for study readiness and compliance. • Support the CTMS Operations Manager in vendor ticketing and incident tracking when escalated. • Assist with onboarding and training of new CTMS Analysts and temporary staff.

• Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals. • Serve as a SME when working with development, implementation and technology • Serve as a coach to travel consultants including providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance • Strong understanding and application of client policies and processes, determining the impact to the operation team as changes are implemented • Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements • Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met • Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals • Take calls and answer emails as necessary.

Role Description The Operations Systems Developer Analyst is an entry-level technical role on the Operations Automation team. You will work alongside senior developers to help maintain, support, and improve a portfolio of AI-assisted applications, automation workflows, and operational integrations. Day-to-day, that means: - Triaging bug reports - Shipping small enhancements - Learning to review code with guidance - Building familiarity with our production systems and standards This role is designed for someone early in their technical career who is eager to grow. You don’t need to have all the answers — you need to be curious, dependable, and willing to learn how to keep systems running well. Comfort with AI-assisted development tools and a genuine interest in automation are more important than years of experience. Qualifications - High School Diploma or GED required - Associate’s or Bachelor’s degree in a technical field preferred - Equivalent practical experience — including personal projects, open source contributions, bootcamp work, or internships — will be considered in lieu of a degree - 0-2 years experience - Exposure to at least one AI-assisted development tool: Cursor, Lovable, and/or Windsurf - Familiarity with a managed database or backend platform: Supabase or similar - Basic experience with GitHub: committing code, branching, and opening pull requests - Some understanding of how APIs and webhooks work, even if not deeply practiced - Genuine curiosity about automation, AI tooling, and how operational workflows can be improved - Proficiency with Google Workspace Requirements - Experience with n8n or similar workflow automation tools - Exposure to AWS or another cloud platform - Familiarity with prompt engineering or working with LLM-generated code - Real estate, transaction, or operations context is a plus but not required - HubSpot or SkySlope experience - Familiarity with AI agent orchestration frameworks (e.g., LangChain, CrewAI, or native n8n AI nodes) - Eagerness to learn code review practices and an eye for catching obvious bugs or gaps - Disciplined approach to testing: verifies that changes work as expected before handing off - Basic data security awareness: understands why sensitive data requires care and follows team guidance - Strong written communication: documents work clearly, asks good questions, and keeps stakeholders informed - Comfortable working remotely and managing own time with appropriate check-ins - Able to move forward with ambiguous requirements by identifying and resolving unknowns early - Growth mindset: receives feedback well and applies it consistently Benefits - Fully remote environment - Paid Time Off - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Stock option grant - Health & Wellness incentives - 100% Paid Parental Leave

• Assign work activities and monitor group activities • Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements • Monitor and maintain availability of tools, materials and supplies • Oversee the usage of equipment and ensure team adherence to all safety procedures and programs • Manage inventory, including monitoring levels and performing merchandise reconciliation • Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance