Total Mortgage Services LLC

Role Description This position is responsible for processing first mortgages within the required timeframe. - Review the loan application in Encompass and update any inaccuracies based on borrower documentation, credit report, fraud report, etc. - Complete an income calculation for all borrowers and prepare the file for underwriting. - Make a welcome/introduction phone call to discuss the upcoming loan process and request any items that may be needed for initial submission to underwriting. - Order all necessary verifications on each loan file including title report, fraud, written or verbal verification of employment, tax transcripts. - Work with borrower(s) to obtain conditions requested by the underwriter. Break conditions down in layman’s terms. - Manage pipeline to ensure critical dates are met including contingency, contract closing, and lock expiration. - Monitor important expiration dates on loans in pipeline – including credit report, appraisal, income & asset documents, rate lock. - Provide support to sales team. - Communicate effectively with internal departments and external partners/customers. Qualifications - Exceptional interpersonal and communication skills. - Provide world-class customer service. - Must be able to multi-task. - Strong attention to detail. - Team player and works well independently. - Ability to listen and make decisions quickly. Requirements - Familiarity with Encompass. - Proficient in Microsoft Word, Excel, Outlook. - Experience in state bond programs a plus. - High school diploma or equivalent. - A minimum of 2-years experience in mortgages. - Knowledge of mortgage processing preferred, not required. - Familiarity with all types of mortgage products and state/federal regulatory guidelines. Benefits - Salary + bonus eligible. Hours for Position - M-F 9am-5pm. - This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements.