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Seneca Holdings is the investment arm of the Seneca Nation.
Operations Manager
Location
United States
Posted
66 days ago
Salary
0
Seniority
Senior
Job Description
Operations Manager
Seneca Holdings
• Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals. • Serve as a SME when working with development, implementation and technology • Serve as a coach to travel consultants including providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance • Strong understanding and application of client policies and processes, determining the impact to the operation team as changes are implemented • Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements • Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met • Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals • Take calls and answer emails as necessary.
Job Requirements
- High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience.
- Proactive approach to systems and processes.
- Ability to identify and correct issues before they become problems.
- Focus on process improvement and key performance indicators.
- Display initiative and ownership and capability of making sound judgements.
- Positive role model for all staff and lead by example
- Communication skills.
Benefits
- Competitive pay
- Benefits and perks
- Flexible work-life balance
- Professional development opportunities
- Performance and recognition programs
- Comprehensive benefits package including medical, dental, vision, life, and disability
- Voluntary benefit programs (critical illness, hospital, and accident)
- Health savings and flexible spending accounts
- Retirement 401K plan
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