• Manage day-to-day HubSpot administration and maintain foundational CRM hygiene across contacts, companies, deals, and pipeline stages. • Conduct weekly duplicate audits and resolution, with a goal of defining criteria and eventually automating the process. • Perform regular audits of deal and contact associations, lifecycle stages, and data consistency — correcting gaps proactively. • Build and manage lists, workflows, and sequences to support sales and marketing campaigns. • Support the deal review process by ensuring all required fields, approvals, and documentation are complete before deals progresses. • Partner with sales reps and leadership to manage deal exceptions, discounting approvals, and non-standard deal requests. • Maintain and enforce deal desk policies, pricing guidelines, and approval workflows to ensure consistency and compliance across the revenue team. • Track deal desk request volume, turnaround time, and outcomes to identify bottlenecks and continuously improve the deal review process. • Maintain and update a lead dashboard tracking pipeline activity, source attribution, and deal progression. • Build and manage KPI reporting across core metrics: win rate, average deal size, sales cycle length, and pipeline coverage. • Prepare and support business reviews with accurate, up-to-date performance data and pipeline summaries. • Surface trends, anomalies, and actionable insights from pipeline and performance data. • Manage call tracking, tagging, and organization in Gong across the full sales team. • Leverage Gong Agent Studio to build and maintain automated scorecards and alerts that flag deal risks, identify expansion opportunities, and surface positive buying signals. • Monitor calls for objection patterns, competitive mentions, and sentiment shifts — synthesizing findings into regular reports for sales leadership. • Partner with the Director of Sales Operations to translate Gong insights into coaching opportunities and process improvements. • Identify and implement AI tools and automations that reduce manual lift across the sales workflow. • Use AI to assist with call summarization, outreach drafting, and client insight extraction. • Stay current on emerging tools and proactively recommend adoption opportunities. • Partner with the Director of Sales Operations to design and implement lifecycle stage and lead status frameworks in HubSpot from the ground up. • Support the build-out of attribution models to ensure marketing and sales touchpoints are accurately captured and credited across the buyer journey. • Collaborate with marketing to define lead source standards, UTM structure, and MQL-to-SQL handoff criteria. • Once frameworks are established, manage and maintain ongoing accuracy — auditing for mismatches, stale statuses, and records that fall out of sync with actual deal activity. • Surface attribution insights to inform pipeline strategy and resource allocation.

• Calculate and track monthly/quarterly incentives for SDRs and AEs, ensuring alignment with attainment, SPIFFs, and comp plans • Maintain accurate payout trackers, reconcile discrepancies, and partner with Finance/RevOps to ensure transparent, well-documented processes • Own outbound performance reporting across activity, pipeline, and outcome metrics with clear dashboards in HubSpot and Sheets • Deliver weekly insights and MBR data packs with trend analysis, outliers, and actionable recommendations for leadership • Monitor domain health (SPF, DKIM, DMARC, BIMI), inbox placement, and key deliverability metrics, proactively resolving issues • Manage mailbox/domain warm-up, sequence audits, and collaborate with IT/vendors on DNS, blacklisting, and authentication fixes • Track and improve caller ID reputation, answer/connect rates, and spam flags across dialers • Manage number rotation, remediation (Hiya, TNS, etc.), and report call health trends to leadership • Own end-to-end tool provisioning (CRM, sequencing, dialer, enrichment) and ensure readiness before outreach begins • Maintain onboarding playbooks, streamline workflows with cross-functional teams, and support new hires with tool training and troubleshooting

Title: Head of Sales Strategy & Operations Location: Melbourne, VIC; Sydney, NSW Job Description: About the Team Our ANZ Sales team drives DoorDash's growth across Australia and New Zealand. The team has built strong momentum through disciplined execution, structural simplification, and record-breaking performance across topline growth, merchant investment, and sales productivity. As we scale into our next phase, the strength of our strategy and operations function must grow with it. About the Role As our Head of Sales Strategy & Operations for ANZ, you'll own the strategy and execution engine behind our entire sales organization across all verticals and segments. This means designing go-to-market playbooks, building sales forecasting and incentive frameworks, optimizing merchant acquisition and investment motions, and driving cross-functional initiatives that improve how we sell, what we sell, and who we sell to. You'll be responsible for turning market intelligence and commercial insights into operating plans that drive sustainable, profitable growth. We're looking for someone who is analytical, commercially sharp, and energized by building structure in a fast-moving, competitive market. This is a hybrid role with 3 days a week in office and 2 days remote. You’re excited about this opportunity because you will… - Own the ANZ sales strategy across all verticals and segments, translating market dynamics, competitive intelligence, and merchant insights into actionable plans - Build sales forecasting and incentive frameworks that align team behavior with strategic priorities and enable leadership to make informed investment decisions - Drive impact measurement across sales initiatives, building the analytical infrastructure to understand what's working, quantify incrementality, and scale what drives results - Build and lead a high-performing team, coaching and developing strategy and operations talent while fostering a culture of ownership, analytical rigor, and cross-functional partnership - Accelerate productivity through AI, identifying and deploying AI-powered workflows, rep enablement tools, and process automation that make the sales org faster and smarter We’re excited about you because… - You have 10+ years of experience in sales strategy, sales operations, revenue operations, or management consulting, with a track record of building and executing go-to-market plans across multiple business lines - You're deeply analytical and comfortable building models to size opportunities, forecast growth, design incentive structures, and evaluate the economics of strategic initiatives - You have experience with AI-driven sales tooling and are excited about applying AI to transform sales motions, targeting, and rep productivity - You've operated in a challenger or high-growth environment and understand how to compete for share, manage complex commercial motions, and drive alignment across diverse stakeholders - You're a proven people leader with experience building, coaching, and scaling high-performing strategy and operations teams - You communicate with clarity and can influence senior leaders with data, narrative, and a strong point of view

Job Title: Sales Operations/CRM Analyst Position Summary We are seeking a detail-oriented and responsive Sales Operations Analyst to join our based Commercial Operations team. This role is responsible for enabling successful CRM operations for all US users by understanding stakeholder needs and leveraging customer relationship management (CRM), customer engagement, and operational management capabilities across a suite of field facing tools. Directly support operational needs and assist in optimizing these areas, including enhancing capabilities to meet new business needs as well as pursuing operational excellence, driving overall customer engagement in client's business(es). The Sales Operations Analyst will serve as a key support resource for the US field force, ensuring timely and accurate responses through effective analysis and stakeholder coordination. Key Responsibilities · Act as lead support analyst for CRM activities, including all aspects of business alignment, enhancement, training, support, and optimization. · Serve as first point of contact for all CRM-related support, including field facing escalations as well as internal home office concerns. · Receive, log, and analyze CRM inquiries to identify root causes and resolution paths. · Collaborate with internal stakeholders across Sales Operations, IT, Incentive Compensation, and Reporting teams to resolve issues. · Provide clear and timely responses to the field force, ensuring high levels of service and satisfaction. · Maintain documentation of inquiries and resolutions to support continuous improvement and knowledge sharing. · Identify trends in inquiries and recommend process or system enhancements to reduce recurring issues. · Support change management activities to ensure optimal release of CRM upgrades and enhancements. · Drive quality assurance to ensure master data correctness in the CRM. · Oversee and facilitate recurring sales hierarchy, customer alignment, roster, and targeting updates. · Perform customer data stewardship activities. · Support training and communication efforts to improve field understanding of operational systems. Requirements - Proven experience in sales operations or field support roles, preferably within the pharmaceutical or biotech industry. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and interpersonal skills to engage with field teams and internal stakeholders. - Familiarity with systems such as CRM for pharmaceutical sales and sales reporting systems. - Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment. - Highly proficient in Microsoft Office applications (specifically Excel). - Data query (SQL, SOQL) knowledge preferred. - Fluent in English; additional language skills are a plus. Job Type & Location This is a Contract position based out of Edison, NJ. Pay and BenefitsThe pay range for this position is $56.57 - $56.57/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.