Kestra Medical Technologies, Inc

Role Description The Market Access Account Manager, in conjunction with the Director of Market Access, develops health plan-specific provider contracting strategies, identifying Kestra focused geographic locations on which to concentrate health plan/facility (VA) targets for purposes of pull through of existing contracts. - Exceptional negotiating skills. Demonstrated experience with contracts and agreements. - Onboards the provider contracts in concert with established company guidelines. - Assists in achieving annual price increases through re-contracting initiatives as directed by the Market Access Director. - Utilizes standardized contract templates and Pay for Performance strategies. - Oversees the maintenance of all assigned Payer Contracts including establishing a reporting matrix for each. - Works with legal and Corporate Network Management on an as needed basis to modify contract templates to ensure compliance with all contractual and/or regulatory requirements. - Ensures compliance with applicable provider panel and network capacity, adequacy requirements and guidelines. - Produces and monitors weekly/monthly reports to track and monitor compliance with network adequacy requirements. - Develops and implements strategies to minimize the company's financial exposure. - Monitors and adjusts strategy implementation as needed to achieve desired goals and reduce the company's financial exposure. - Responsible for assisting the field and RCM in pulling through complicated cases. - Develop a process for tracking specialized required IPA training. - Coordinate required training with appropriate Kestra Departments. Qualifications - Bachelor’s Degree required; MBA or other advanced degree preferred. - Minimum of three (3) years of national accounts sales or account management experience. - Minimum of five (5) years of field-based experience in the medical device industry preferred. Requirements - None Benefits - Very competitive benefit package including Medical, Dental, 401K with Match, etc. - Pay equity is an important part of Kestra’s Culture. - Salary: Annualized at $110,000 - $130,000 plus bonus, depending on experience. Company Description Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug-free workplace and testing is a condition of employment post-offer.

Role Description This position is accountable for the timely & compliant billing of customer orders to patients. When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims. This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values. Essential Duties - Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system. - Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement. - Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts. - Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds. - Research and resolve patient billing concerns, escalating issues as appropriate to leadership. - Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR). - Initiate patient outbound calls to drive patient cash collections. - Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience. - Review and complete daily/weekly tasks to achieve patient collection goals. - Assist in the development of training materials that will be shared across functions. Competencies - Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. - Integrity: Commitment, accountability, and dedication to the highest ethical standards. - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. - Action/Results: High energy, decisive planning, timely execution. - Innovation: Generation of new ideas from original thinking. - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. - Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. Qualifications - 5 years of experience in the healthcare billing and/or collection environment - 3 years of experience in healthcare customer service environment - Proficiency with Microsoft Office Word, Excel, and PowerPoint Preferred Qualifications - 1 year in DME/HME environment - Experience with Bonafide and/or CollectPlus - Experience with Salesforce Work Environment - Fast-paced, remote-based role - Minimal noise volume typical to an office environment - Extended hours when needed Physical Demands - Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage - Frequent stationary position, often standing or sitting for prolonged periods of time - Frequent computer use - Frequent phone and other business machine use - Occasional lifting required, up to 25 pounds Travel - Occasional travel, domestic and international, may be required, less than 5% Salary and Benefits - Annualized salary between $66,000 and $76,000, depending on experience and location. - Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. Equal Opportunity Employer Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.

Role Description The Accounts Receivable (AR) Manager – Insurance Collections is responsible for the operational leadership, performance management, and strategic oversight of Insurance Collections team members within Kestra’s Revenue Cycle Team. This role ensures the timely and accurate collection of third-party receivables by managing staff productivity, monitoring payer performance, and driving continuous improvement in AR workflows. - Serve as a subject matter leader in third-party payer collections, denial management, and reimbursement optimization. - Partner closely with Revenue Cycle leadership and cross-functional teams to reduce AR aging, maximize cash flow, and ensure compliance with payer requirements. Qualifications - Bachelor’s degree in healthcare administration, business, finance, or related field required; advanced degree or certification (e.g., CRCR, CHFP) preferred. - 10+ years of healthcare revenue cycle experience, with a strong focus on third-party insurance AR and denial management. (DME experience preferred) - 5+ years of leadership or supervisory experience managing AR, insurance collections, or revenue cycle teams. - Proven track record of Vendor Management including success in managing to growth targets through Offshore Vendor support. - In-depth knowledge of payer reimbursement methodologies, denial resolution, and appeals processes across Medicare, Medicaid, and Commercial lines of business. - Experience managing teams handling Medicare, Medicaid, and commercial insurance collections. - Strong understanding of revenue cycle compliance and regulatory requirements. - Proven ability to lead teams, manage performance, and drive measurable improvements in AR outcomes. - Strong analytical and organizational skills, with experience in AR reporting and performance dashboards. - Experience working with EHR and AR systems (e.g., Epic, Cerner, Meditech). - Excellent communication, coaching, and problem-solving skills. - Proficiency in Microsoft Office Suite, especially Excel. Requirements - Experience working in Bonafide and Salesforce software. - Direct experience managing the oversight of a BPO arrangement. - Demonstrated ability to lead change, improve workflows, and scale operational processes. - Collaborative leadership style with a focus on accountability and continuous improvement. Benefits - Competitive benefit package including Medical, Dental, 401K with Match, etc. - Pay equity is an important part of Kestra’s Culture. - Salary: Annualized at $110,000 - $130,000 plus bonus, depending on experience. Work Environment - Fast-paced, remote work from your home office. - Extended hours when needed, to include nights and weekends. Physical Demands - Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage. - Frequent stationary position, often standing or sitting for prolonged periods of time. - Frequent computer use. - Frequent phone and other business machine use. - Occasional lifting required, up to 20 pounds. Travel - Occasional travel, domestic and international, may be required, less than 20%.

Role Description The Sales Operations Analyst plays a critical role in supporting the day-to-day operations of the Kestra sales organization. This individual works closely with the Sales Operations Manager to provide analytical support for territory planning and collaborates regularly with sales leadership to ensure alignment on strategic initiatives. The Analyst helps Kestra’s commercial leaders make data-driven decisions by surfacing actionable insights through reports and dynamic visualizations. This role also partners with the Chief Commercial Officer and other key stakeholders to build and forecast commercial business opportunities. Essential Duties - Support daily operational needs of the sales organization, including data management, reporting, and process optimization - Collaborate regularly with sales leadership to review performance metrics, identify trends, and recommend strategic actions - Assist the Sales Operations Manager with territory planning analysis and optimization - Manage weekly and monthly updates to forecast models that integrate multiple variable inputs - Configure and maintain Salesforce.com data, including creation and management of custom reports and dashboards - Monitor and ensure data accuracy across integrated systems and metrics - Own MTD, QTD, and YTD reporting and visibility of Kestra’s Key Performance Indicators (KPIs) specific to commercial operations - Assist with project management for selected initiatives across the sales and commercial teams - Push and pull data from Kestra systems to support reporting and analysis needs - Develop and maintain reporting tools to support business decision-making - Contribute to the development and execution of overall sales operations strategy and objectives - Partner with departmental stakeholders to understand business goals and deliver data-driven insights Qualifications - Bachelor’s degree (BS or BA), preferably in Business or a related field - Minimum of 3 years of professional experience in sales, sales operations, or a related analytical role - Demonstrated ability to deliver valuable and timely reporting to all levels of Sales Leadership - Experience working with cloud-based systems such as Salesforce.com, including report and dashboard creation - Strong written and verbal communication skills, with the ability to present complex data clearly - Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP across datasets, and nested IF formulas - Proficiency in Microsoft PowerPoint, including the ability to create clear and impactful chart visuals Preferred - Excellent organizational, interpersonal, and communication skills - Strong project management skills - Analytical mindset - High attention to detail and data accuracy Requirements - None Work Environment - Indoor open office environment - Minimal noise volume typical to an office environment - Extended/overtime hours when needed Physical Demands - Frequent repetitive motions that may include wrists, hands, and/or fingers, such as keyboard and mouse usage - Frequent stationary position, often standing or sitting for prolonged periods of time - Frequent computer use - Frequent phone and other business machine use - Occasional lifting to 20 pounds Travel - Occasional travel, domestic and international, may be required, less than 10% Benefits - Medical - Dental - 401K with Match Company Description Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug-free workplace and testing is a condition of employment post-offer.

Role Description The Clinical Account Specialist (CAS) plays a critical clinical role within key hospital accounts, ensuring high‑quality patient experiences and seamless coordination of cardiac wearable therapy. This position focuses on patient‑facing and provider‑facing clinical activities, including: - Pre‑fitting conversations - Collection of clinical documentation - Coordination with case managers for discharge timing - Delivery of initial patient fittings The CAS also provides clinical in‑services, supports EMR workflow setup, and serves as a trusted resource for clinicians and care teams. In partnership with Sales and Territory leadership, the CAS helps maintain strong relationships within key accounts and ensures inventory and operational readiness to support patient care, renewals, and ongoing documentation needs as Kestra continues to scale. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting. Qualifications - Bachelor’s degree; preferably in a clinical science (nursing, physiology, biology) or related field - Minimum 3 years of hands-on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support - Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways - Competent with Microsoft products, Salesforce, and remote patient monitoring systems - Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams - Ability to consistently work remotely - Must reside in the assigned territory - Valid driver’s license in state of residence with a good driving record Requirements - Work within their assigned key accounts to provide quality and timely fittings for patients - Aid in providing additional documentation from patients and providers post fitting - Provide initial patient fittings and field-based follow-up tasks - Support EMR set-up within key accounts for ease of order processing - Provide recommendations to the care team of process and training for patient compliance and experience - Link the SWO renewal process back to the following physicians for continuing care - Provide clinical in-services to personnel within key accounts - Manage inventory for fittings in their local areas - Support SWO growth and maintenance within established accounts - Forecast and regulate inventory management needs for local areas - Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation - Review CareStation reports for patient triggered episodes and events for further communication to providers Benefits - Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. - Pay equity is an important part of Kestra’s Culture. - Compensation: Annualized at $115,000 - $125,000, in addition to a bonus, commensurate with experience and location.

Role Description A Territory Manager is responsible for securing new business and managing a sales area independently, often remotely from Kestra main offices. This position contacts and consults with a variety of clients in a mixture of clinical settings. In addition to direct sales responsibilities for a given territory, the Territory Manager provides training, ongoing product service and support, and assistance in the reimbursement process. - Responsible for the sales and ongoing support of Kestra products - Consistently meet or exceed quarterly and annual sales targets as well as performance-based objectives - Grow and develop trusted partner relationships with key accounts and stakeholders within the territory in a professional and ethical manner - Prepare quarterly Business Plans and present to Regional Sales Leadership - Ensure responsible and appropriate use of budgeted expenses by adhering to Kestra policies and procedures - Attend key exhibits and conventions, as required - Coordinate patient interaction with Clinical Advisors and Customer Care team - Provide key feedback and information in a timely manner to appropriate internal stakeholders - Work closely with leadership across the Sales and Marketing Teams to successfully implement market strategies - Manage sales cycle from introduction to product delivery - Build long-term partnerships from sales calls - Manage pipeline of customers - Proactively maintain positive client relationships - Respond to client issues and complaints - Maintain records and sales data - Adhere to Pledge of Confidentiality Qualifications - 5+ years of successful medical device sales experience - 3+ years of outside sales experience - Bachelor’s degree from an accredited four-year college or university in Business, Sales, Marketing, or a related field, or an equivalent combination of education and professional experience - Must reside in the assigned territory - Ability to drive an automobile with a valid driver’s license and acceptable completion of a motor vehicle report (MVR) - Demonstrated strong business acumen - Excellent written and verbal communication skills - Familiarity of MS Office, including MS Teams - Post offer, must be able to achieve credentialing for hospital system entry including, but not limited to: - Documentation of vaccination and immunization status - Completion of background check - Completion of drug screening testing - Review and agree to hospital policies and procedures - Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety Requirements - Experience in calling Cardiologists, Electrophysiologists, Interventional Cardiologists, or Cath Lab highly preferred - Demonstrated understanding of Durable Medical Equipment (DME) process flow - Knowledge of the cardiac care landscape and customer decision-making processes - Internal candidates who do not have the required experience may still be considered if they have demonstrated consistent performance aligned with sales expectations and have served in a sales support role. Benefits - Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. - Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. - Compensation: An annual salary of $100,000, in addition to a bonus and uncapped commission, commensurate with experience and location.

Role Description The Regional Sales Director is responsible for leading and managing a sales team independently, often remotely from Kestra’s main offices, hiring top talent, developing people, securing new business, and assisting with the development of key accounts and prescribers. This position contacts and consults with a variety of clients in a mixture of clinical settings. Region: Dallas/Fort Worth. Must live in region. Essential Duties - Manage sales activities and responsible for planning, organizing, and implementing sales programs for the assigned Region - Analyze and report on trends observed within assigned Region - Manage and assess Territory Managers adherence with regional & district expectations to improve performance - Lead, motivate, and inspire team through positive leadership by example - Hire, educate, develop, and retain high performing Territory Managers - Work alongside Territory Managers in the field five (5) days a week with required frequent overnight travel - Engage with key accounts and build relationships throughout the region in a professional and ethical manner - Responsible for consistently meeting or exceeding District performance objectives, including patient fits and booked revenue quotas - Contribute to Kestra’s profitability through the control of discounts and expenses - Responsible for field reinforcement of products and positioning strategy - Communicate openly and share information with others. Pledge of Confidentiality - Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. Qualifications - Bachelor’s degree - Minimum 5 years demonstrated experience in Cardiac and/or medical equipment sales - Demonstrated strong business acumen - Sales model coaching experience (e.g. Challenger Sale, SPIN Selling or like sales models) - Excellent written and verbal communication skills - Valid driver’s license in state of residence with a good driving record - Ability to consistently work remotely - Post Offer, must be able to achieve credentialing for hospital system entry including, but not limited to: - Documentation of vaccination and immunization status - Pass background check - Pass drug screening testing - Review and agree to hospital policies and procedures - Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety Requirements - Previous people management experience in medical equipment sales (preferred) - Knowledge of MS Office (preferred) - Experience with MS Teams (preferred) - Experience with SalesForce (preferred) Work Environment - Fast paced field role - Noise level typical of being in the field or clinical setting - Extended hours when needed - Drug-free Physical Demands - Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage - Frequent stationary position, often standing or sitting for prolonged periods of time - Frequent computer use - Frequent phone and other business machine use - Occasional bending and stooping - Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle Travel - Frequent domestic travel by car and/or air required, up to 75% Benefits - Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. - Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. - Salary: Annualized - $200,000, plus commissions. Depending on experience and location.

Role Description The Market Access Account Manager, in conjunction with the Director of Market Access, develops health plan-specific provider contracting strategies, identifying Kestra focused geographic locations on which to concentrate health plan/facility (VA) targets for purposes of pull through of existing contracts. - Exceptional negotiating skills. Demonstrated experience with contracts and agreements. - Onboards the provider contracts in concert with established company guidelines. - Assists in achieving annual price increases through re-contracting initiatives as directed by the Market Access Director. - Utilizes standardized contract templates and Pay for Performance strategies. - Oversees the maintenance of all assigned Payer Contracts including establishing a reporting matrix for each. - Works with legal and Corporate Network Management on an as needed basis to modify contract templates to ensure compliance with all contractual and/or regulatory requirements. - Ensures compliance with applicable provider panel and network capacity, adequacy requirements and guidelines. - Produces and monitors weekly/monthly reports to track and monitor compliance with network adequacy requirements. - Develops and implements strategies to minimize the company's financial exposure. - Monitors and adjusts strategy implementation as needed to achieve desired goals and reduce the company's financial exposure. - Responsible for assisting the field and RCM in pulling through complicated cases. - Develop a process for tracking specialized required IPA training. - Coordinate required training with appropriate Kestra Departments. Qualifications - Bachelor’s Degree required; MBA or other advanced degree preferred. - Minimum of three (3) years of national accounts sales or account management experience. - Minimum of five (5) years of field-based experience in the medical device industry preferred. Requirements - None Benefits - Very competitive benefit package including Medical, Dental, 401K with Match, etc. - Pay equity is an important part of Kestra’s Culture. - Salary: Annualized at $110,000 - $130,000 plus bonus, depending on experience. Company Description Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer.

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage, and protect life. The Document Triage Specialist is responsible for efficiently and accurately monitoring all incoming patient orders to ensure they contain all required documents and that those documents contain complete information necessary to process the order. This role works collaboratively with the Field Sales team to pursue missing or incomplete information and ensures responses are provided in a timely manner. Additionally, this role monitors all documents received to ensure they are routed to the appropriate department for proper handling (ex. Renewals, Prior Authorization, etc.). ESSENTIAL DUTIES - Closely monitors and takes decisive action on all inbound patient orders into the organization’s fax queue. - Ensures that all orders have the required documents and that these documents are completed in a manner that allows the Order Processing team to expedite order entry and verify insurance. - Addresses incomplete orders by tracking the outstanding information and working collaboratively with the Field Sales team to complete the order-process. - Achieves desired metrics and outcomes through effective and efficient day-to-day work activities. - Documents trends and then provides this information to leadership to improve operational outcomes. - Routes documents to the appropriate departments for timely and accurate processing and handling. - Adhere to Pledge of Confidentiality - Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The Patient Care Coordinator (PCC) leads the coordination of patient fitting activities in support of the sales organization.  The PCC will serve as the local point of contact and a field technical resource to provide effective and efficient service of patient fittings. PCCs will be responsible for developing key fitter relationships and serve as primary contact based on regional needs for the dispatching process. This position is on a 5-day work week, scheduled 8-hour shifts. We are looking for someone to work Pacific Hours. *Weekend availability is required ESSENTIAL DUTIES: - Act as liaison between corporate headquarters dispatching for fitter requests and local assignments - Review and submit the 1099s Assure Patient Specialists (APS) invoices - Ensure we meet timely Service Level Agreements (SLA) for open work orders including initial fittings and follow-up tasks - Ensure the APS cap per month for fittings is maintained - Assist in the oversight of the fitter certification process - Work with APS team on availability of hours for fittings - Coordinate and report on activities to ensure a streamlined certification process and fitter readiness as the regional demand for service grows - Track metrics for continuous improvement on service and fit and train processes - Track and document in Salesforce our multi-step fitter certification process - Work with operations and IT to drive improvements to our A-Z software platform from a fitter and dispatching perspective - Adhere to Pledge of Confidentiality - Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. COMPETENCIES: - Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. - Integrity: Commitment, accountability, and dedication to the highest ethical standards. - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. - Action/Results: High energy, decisive planning, timely execution. - Innovation: Generation of new ideas from original thinking. - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. - Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.