• Provide exceptional technical support through remote diagnostics and on-site support to internal and external customers • Utilize remote access technologies to assist healthcare customers • Ensure customer satisfaction while maintaining business targets • Deliver high-level support to Nordic customers with a focus on Denmark • Foster cooperation with customers and within Philips, and perform security updates as needed

• Responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. • Develop and maintain strong interpersonal relationships with customer representatives. • Service all North of England and Wales sites. • Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on OEM non-GE designated equipment. • Daily interface with doctors and technicians on equipment status issues. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Maintain tools and test equipment properly and ensure they are calibrated. • Identify Sales opportunities and communicate to account team and assist in the growth and direction of business in his/her geographic area. • Responsible for Warranty and Planned Maintenance Service (PMS) contract cost control. • Complete all administration tasks on time.

• Responsible for meeting daily service repair needs of customer equipment • Drive customer satisfaction through Service Excellence • Service all of Kentucky and southern Indiana • Work on basic troubleshooting, installation, maintenance, and service repair needs • Complete Preventative Maintenance and Functional Management Inspections • Maintain customer service logs and internal service records

• Manage a team of Applied Field Engineers who specialize in Generative AI, Machine Learning, and Advanced Analytics • Drive team performance toward Consumption Activation — ensuring customers successfully move workloads into production and realize contracted credit value • Coach AFEs on technical sales engagement best practices, helping them identify and prioritize high-impact opportunities • Actively participate in customer engagements as a player/coach, modeling excellence in architectural discussions and executive-level conversations • Aggregate and communicate field insights to senior leadership; surface recurring product gaps and customer blockers to inform roadmap discussions • Partner with Sales leadership to ensure technical resources are aligned to regional pipeline and key account priorities • Recruit, onboard, and develop a team of Applied Field Engineers, with a focus on technical growth and performance management