• Drive Revenue Growth: Own the sales pipeline for the North-American territory. You will manage a hybrid sales motion: rapidly converting short-cycle inbound leads while simultaneously nurturing complex, multi-stakeholder tenders to establish lasting market presence. • Sales Discipline (MEDDPICC): Apply MEDDPICC methodologies to rigorously qualify deals and ensure forecast accuracy. You will maintain impeccable discipline around CRM (Salesforce) hygiene to ensure data drives our decisions. • Interim Technical Advisory: Act as the primary technical interface for US clients during the build-out of our local Support team. • Channel Management: Empower and manage resellers and distributors in the America’s to maximize market reach and performance in the territory. • Brand & Technical Evangelism: Organize roadshows, lead workshops, and represent IDQ at key industry trade shows, translating our technical superiority into commercial value for renowned scientific groups. • Strategic Market Feedback: Monitor scientific literature to identify emerging applications and feed customer insights back to Product Management to influence the roadmap.

**This field-based position requires daily travel, working onsite with Millennium Health customers. ** **This is a Customer Support Representative role supporting existing customers and prospecting for new opportunities in the territory.** Are you ready to begin a career in healthcare sales and support? Working with Millennium Health, you will be an integral part of the sales organization with a leading Toxicology Laboratory while helping healthcare providers and their patients to make a positive impact in your community.  Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. Why this opportunity…? - Opportunity to develop a healthcare sales skillset: We offer field-based training and mentoring along with training modules to help get you up to speed quickly and in the field with customers. No long, drawn-out classroom sessions filled with PowerPoint slides and videos telling you how to do the job! - Join us at an opportune time for growth and advancement: We're expanding rapidly and have an excellent trajectory! This means your growth and success are built on a solid foundation and we are in the best position to help contribute to your sales and customer service success. You want growth and opportunity, right? - Work with a talented and passionate team: Our sales organization partners with our expert clinical team, laboratory, and corporate-based customer support to ensure best-in-class service, quality, performance, and accountability. That’s a great way to say, We’ve Got Your Back! The Job: - Identify opportunities to expand business with existing customers and prospects in the region to uncover new sales opportunities for the Territory Manager. - Provide training to clinical staff on sample collection and order processing and deliver in-service training on-site with customers. - Plan onsite visits with existing customers to address customer concerns, sample issues, and billing. - Develop a working relationship with multiple internal teams to resolve customer issues and share information related to enhancing existing relationships with the customers

• Source and close integration partnerships • Build and run referral, reseller, and OEM programs from scratch • Negotiate partnership agreements that protect Resend while moving fast • Travel occasionally to meet partners face-to-face to build deep relationships • Structure co-sell motions with partners and hand off qualified pipeline to the sales team • Work with the product team to unblock stalled integrations that need a partner-side advocate

Job Description Account Manager – Dairy, Beef & Technology Reporting to the Regional Business Manager – Farm Animal Business Unit, the Account Manager (AM) is responsible for achieving the annual sales and business objectives within his/her territory by coordinating the development, implementation and monitoring of the Territory Tactical Plans, ensuring alignment with Regional and National Business unit objectives. including developing and growing long-term relationships and sales opportunities for our company's Animal Health and technology products and services. Key Responsibilities - Collaborate cross-functionally with Sales, Marketing, Veterinary Services, Technology Solutions Support, and other commercial teams to drive business objectives. - Establish, maintain, and deepen relationships with key decision-makers, veterinarians, producers, and end‑user influencers within assigned accounts. - Develop and execute short- and long-term account plans to strengthen the company’s reputation as a trusted business partner while growing sales and market share. - Identify customer needs and deliver accurate, comprehensive product information through regular in-person and virtual calls with targeted dairy and beef veterinarians and producers. - Drive sales growth and market penetration by conducting effective customer engagement (CE) meetings and account reviews. - Identify customer networks and build strong, collaborative relationships with Key Opinion Leaders and community advocates across the territory. - Attend and actively participate in product training, sales training, conferences, conventions, and other industry events as required. - Analyze territory performance and optimize business potential through effective planning, prioritization, and execution of account strategies. - Manage customer and territory information using CRM and other territory management tools to ensure data accuracy and insights-driven decisions. - Complete all administrative responsibilities, including weekly activity reports, expense reports, and timely responses to client requests. - Conduct all activities in compliance with company Values and Standards, internal policies and procedures, industry guidelines, and all applicable laws and regulations. Competencies: - Ability to conduct needs analysis (for herd, practice, or distributor), quantify economic impact, and present ROI tied to clinical and production outcomes. - Demonstrated ability to effectively use digital sales tools, such as CRM, tablet and mobile applications, teleconferencing, and remote demo platforms. - Ability to interpret and communicate insights from herd health dashboards, IoT sensors (e.g., water/feed intake, environmental monitors), diagnostic platforms, and lab reports. - Proficiency with basic analytics: reading KPIs, tracking adoption metrics, evaluating treatment outcomes, and creating business cases for adoption. - Understanding of farm economics, supply chain, and distributor dynamics. - Understanding farm rhythms, seasonality, and the practical constraints of producers (labor, cash flow, weather). - Willingness to learn new technologies quickly and adapt sales approach based on customer feedback and evolving science. - Strong oral and written communication, with proven presentation and facilitation capabilities. - Negotiation skills and ability to influence. - Skills in virtual selling, social/industry networking (e.g., producer groups, vet forums), and content-sharing (webinars, short videos). Qualifications: - Bachelor’s degree, Science Degree or Business Degree. - Minimum 2 years of sales experience in the Animal Health/Agricultural Industry – equipment or technology. - Thorough understanding of the dairy and/or beef industry in Canada. - Solid understanding of disease epidemiology, therapeutics, prevention strategies, and stewardship/responsible use principles. - Proficiency in Microsoft office technology and related software. - Self-starter with a broad range of People, Business, and Strategic skills. - A valid driver’s license is required. - Language requirement: English. - Travel up to 50%. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Required Skills: Account Management, Adaptability, Customer Management, Inbound Phone Sales, Industry Knowledge, Interpersonal Relationships, Lead Generation, Market Analysis, Product Knowledge, Sales Forecasting, Sales Goal Achievement, Sales Management, Sales Presentations, Sales Reporting, Sales Strategy Development, Sales Training, Technical Product Sales Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description: Gestionnaire de comptes – Produits laitiers, bovins et technologies Relevant de la directrice ou du directeur régional des ventes – Unité d’affaires des animaux de ferme, la ou le Gestionnaire de comptes (GC) est responsable d’atteindre les objectifs annuels de ventes et de développement des affaires sur son territoire. Cela comprend la coordination, l’élaboration, la mise en œuvre et le suivi des plans tactiques territoriaux, en assurant leur alignement avec les objectifs régionaux et nationaux de l’unité d’affaires. Le poste vise également à développer et à faire croître des relations à long terme ainsi que des occasions de vente pour les produits et services de santé animale et de technologie de l’entreprise. Principales responsabilités - Collaborer de façon transversale avec les équipes des ventes, du marketing, des services vétérinaires, du soutien aux solutions technologiques et d’autres équipes commerciales afin d’atteindre les objectifs d’affaires. - Établir, maintenir et renforcer des relations avec les principaux décideurs, vétérinaires, producteurs et influenceurs utilisateurs finaux au sein des comptes assignés. - Élaborer et mettre en œuvre des plans de comptes à court et à long terme afin de renforcer la réputation de l’entreprise en tant que partenaire d’affaires de confiance, tout en augmentant les ventes et la part de marché. - Identifier les besoins des clients et fournir des renseignements précis et complets sur les produits lors de visites sur place et d’échanges virtuels réguliers avec des vétérinaires et des producteurs laitiers et bovins ciblés. - Stimuler la croissance des ventes et la pénétration du marché en animant des rencontres efficaces d’engagement client et des revues de comptes. - Identifier les réseaux clients et établir des relations solides et collaboratives avec les leaders d’opinion clés et les acteurs communautaires sur l’ensemble du territoire. - Participer activement aux formations sur les produits et les ventes, ainsi qu’aux conférences, congrès et autres événements de l’industrie, selon les besoins. - Analyser la performance du territoire et optimiser le potentiel d’affaires grâce à une planification, une priorisation et une exécution efficaces des stratégies de comptes. - Gérer l’information clients et territoriale à l’aide du CRM et d’autres outils de gestion de territoire afin d’assurer l’exactitude des données et une prise de décision fondée sur des analyses. - Assumer toutes les responsabilités administratives, notamment les rapports d’activités hebdomadaires, les rapports de dépenses et les réponses rapides aux demandes des clients. - Mener toutes les activités en conformité avec les valeurs et normes de l’entreprise, les politiques et procédures internes, les lignes directrices de l’industrie ainsi que toutes les lois et réglementations applicables. Compétences - Capacité à effectuer une analyse des besoins (troupeau, pratique vétérinaire ou distributeur), à quantifier l’impact économique et à présenter un retour sur investissement (ROI) lié aux résultats cliniques et de production. - Capacité démontrée à utiliser efficacement des outils de vente numériques tels que les CRM, les applications sur tablette et mobile, les plateformes de téléconférence et de démonstration à distance. - Capacité à interpréter et communiquer des données provenant de tableaux de bord de santé des troupeaux, de capteurs IoT (ex. : consommation d’eau et d’aliments, capteurs environnementaux), de plateformes diagnostiques et de rapports de laboratoire. - Maîtrise des notions de base en analyse de données : lecture des indicateurs clés de performance (KPI), suivi des indicateurs d’adoption, évaluation des résultats de traitements et élaboration de dossiers d’affaires pour l’adoption des solutions. - Compréhension de l’économie agricole, de la chaîne d’approvisionnement et des dynamiques des distributeurs. - Bonne connaissance des rythmes de la ferme, de la saisonnalité et des contraintes pratiques des producteurs (main-d’œuvre, flux de trésorerie, conditions météorologiques). - Volonté d’apprendre rapidement de nouvelles technologies et d’adapter son approche de vente en fonction des commentaires clients et de l’évolution des connaissances scientifiques. - Excellentes aptitudes en communication orale et écrite, avec des capacités démontrées de présentation et d’animation. - Compétences en négociation et capacité d’influence. - Habileté en vente virtuelle, en réseautage social et sectoriel (ex. : groupes de producteurs, forums vétérinaires) et en partage de contenu (webinaires, courtes vidéos). Qualifications - Baccalauréat en sciences ou en administration des affaires. - Minimum de deux (2) ans d’expérience en ventes dans l’industrie de la santé animale ou agricole (équipement ou technologie). - Excellente connaissance de l’industrie laitière et/ou bovine au Canada. - Bonne compréhension de l’épidémiologie des maladies, des traitements, des stratégies de prévention et des principes de gestion responsable et d’utilisation judicieuse. - Maîtrise de Microsoft Office et des logiciels connexes. - Personne autonome possédant un large éventail de compétences humaines, commerciales et stratégiques. - Permis de conduire valide requis. - Exigence linguistique : anglais. - Disponibilité à voyager jusqu’à 50 % Nous sommes fiers d'être une entreprise qui embrasse la valeur de rassembler des personnes diversifiées, talentueuses et engagées. La façon la plus rapide d’innover est de rassembler des gens de diverses opinions dans un environnement inclusif. Nous encourageons nos collègues à remettre en question avec respect les problèmes de réflexion et d’approche de l’un et de l’autre. Nous sommes un employeur souscrivant au principe de l’égalité d’accès à l’emploi et nous sommes déterminés à favoriser un milieu de travail inclusif et diversifié. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 50% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 04/28/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R393426