Millennium Health

• Identify opportunities to expand business with existing customers and prospects in the region to uncover new sales opportunities for the Territory Manager. • Provide training to clinical staff on sample collection and order processing and deliver in-service training on-site with customers. • Plan onsite visits with existing customers to address customer concerns, sample issues, and billing. • Develop a working relationship with multiple internal teams to resolve customer issues and share information related to enhancing existing relationships with the customers

**This field-based position requires daily travel, working onsite with Millennium Health customers. ** **This is a Customer Support Representative role supporting existing customers and prospecting for new opportunities in the territory.** Are you ready to begin a career in healthcare sales and support? Working with Millennium Health, you will be an integral part of the sales organization with a leading Toxicology Laboratory while helping healthcare providers and their patients to make a positive impact in your community.  Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. Why this opportunity…? - Opportunity to develop a healthcare sales skillset: We offer field-based training and mentoring along with training modules to help get you up to speed quickly and in the field with customers. No long, drawn-out classroom sessions filled with PowerPoint slides and videos telling you how to do the job! - Join us at an opportune time for growth and advancement: We're expanding rapidly and have an excellent trajectory! This means your growth and success are built on a solid foundation and we are in the best position to help contribute to your sales and customer service success. You want growth and opportunity, right? - Work with a talented and passionate team: Our sales organization partners with our expert clinical team, laboratory, and corporate-based customer support to ensure best-in-class service, quality, performance, and accountability. That’s a great way to say, We’ve Got Your Back! The Job: - Identify opportunities to expand business with existing customers and prospects in the region to uncover new sales opportunities for the Territory Manager. - Provide training to clinical staff on sample collection and order processing and deliver in-service training on-site with customers. - Plan onsite visits with existing customers to address customer concerns, sample issues, and billing. - Develop a working relationship with multiple internal teams to resolve customer issues and share information related to enhancing existing relationships with the customers

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. The Scheduler plays a key role in ensuring efficient operations by managing scheduling, staffing, and administrative tasks. This position is responsible for coordinating logistics, supporting compliance, and providing administrative assistance to the field management team. It is essential for the incumbent to be knowledgeable about all relevant client requirements. The ideal candidate will have experience in healthcare administration and clerical support, demonstrate initiative, excel in a fast-paced, customer-focused environment, and embody MH company values. The following are intended to be examples of the tasks for which the person in this position is responsible.  These tasks are not intended to be complete or all-inclusive and do not preclude management from assigning other or related tasks and projects for which the individual has demonstrated competency through performance. - Plan, schedule, and assign LSA to practice locations in partnership with the Field Service Managers and/or LSA Field Supervisors. - Prioritize staff resources and/or book travel reservations to meet coverage requirements. - Manage scheduled and unscheduled time off from LSA staff and ensure appropriate practice coverage. - Communicate with the Field Service Manager and/or Sales Rep regarding changes to LSA coverage at a practice. - Partner with the Field Service Managers and/or LSA Field Supervisors to review new hiring requests to determine staffing needs. - Manage and update schedules and practice details in Salesforce.com. - Monitor and track progress of dispatched shifts to ensure proper coverage. - Provide daily administrative assistance to Field Service Managers and LSA Field Supervisors. - Support compliance efforts by managing agreements, onboarding documentation, and other related administrative tasks. - Complete tasks related to the ordering, distribution, and inventory of supplies to maintain appropriate stock levels and ensure timely replenishment. - Address and resolve scheduling conflicts or travel issues promptly. - All other duties as assigned

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently. The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance. - Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows. - Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records. - Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries. - Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers. - Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications - Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure. - Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards. - Other duties and special projects as assigned or required by Customer Service Leadership. - Maintain regular and reliable attendance - Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to. - Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

• Successfully and effectively address all calls and cases received in the Service Center. • Maintain accurate call records of customer interactions or transactions, including recording details of inquiries, complaints, or comments, to include action steps taken to resolve the reason for the call. • Perform outbound calls to obtain information to complete specimen or billing processing and/or investigate order issues. • Process and facilitate requests for amended reports, add-on tests, cancellation requests, and data entry errors. • Access, enter, update, and maintain accurate customer account information in Laboratory Information System, CRM, and other software platforms while speaking with the caller in real time. • Provide technical support for MH customer portal. • Route calls and cases to other departments when appropriate. • Ensure HIPAA, Confidentiality, and compliance policies, procedures, and standards are always adhered to. • Accurately process new client registrations, service contracts, customer agreements, and practice update forms. • Utilize subject matter expertise to proactively identify customer training opportunities. • Effectively build rapport with diverse internal and external customer base. • Maintain competencies required for the position and specific areas assigned. • Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to. • Perform other duties and special projects as assigned.

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. The Customer Service Advocate (CSA) works in a Service Center environment and is the primary point of contact for inbound calls, Live Chat inquiries, and customer support cases. The CSA’s daily objective is to provide a superior customer experience by collaborating with multiple cross-functional operations teams to resolve customer issues.  Customer support tasks include, but are not limited to: new client set up, account and specimen management, clinical and billing support, shipping, equipment, and supply inquiries. The ideal candidate will possess healthcare administrative and clerical support experience, be a self-starter, and thrive in a fast-paced, customer-centric environment.  Essential Functions The following are intended to be examples of the tasks for which the person in this position is responsible.  These tasks are not intended to be complete or all-inclusive and do not preclude management from assigning other or related tasks and projects for which the individual has demonstrated competency through performance. - Successfully and effectively address all calls and cases received in the Service Center.   - Maintain accurate call records of customer interactions or transactions, including recording details of inquiries, complaints, or comments, to include action steps taken to resolve the reason for the call. - Perform outbound calls to obtain information to complete specimen or billing processing and/or investigate order issues. - Process and facilitate requests for amended reports, add-on tests, cancellation requests, and data entry errors. - Access, enter, update, and maintain accurate customer account information in Laboratory Information System, CRM, and other software platforms while speaking with the caller in real time. - Provide technical support for MH customer portal. - Route calls and cases to other departments when appropriate. - Ensure HIPAA, Confidentiality, and compliance policies, procedures, and standards are always adhered to. - Accurately process new client registrations, service contracts, customer agreements, and practice update forms.   - Utilize subject matter expertise to proactively identify customer training opportunities. - Effectively build rapport with diverse internal and external customer base. - Maintain competencies required for the position and specific areas assigned. - Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to. - Perform other duties and special projects as assigned.

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. Data Management is tasked with implementing and maintaining revenue cycle configurations within our practice management system. The role maintains system integrity, performs analytics and by directive implements system updates. The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position description is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance. - Responsible for performing, tracking, communicating, and monitoring system changes/updates - to the Billing Department staff. - Responsible for system analytics, reporting and conducting quality assurance audits. - Reviews problematic system errors and makes recommendations to the dept manager of how to - resolve. - Participates in educational activities and attends staff meetings. - Must be well organized and detail oriented. - Facilitate incoming cases for billing support via Salesforce within turnaround time - Communicates effectively and professionally, clear, and concise (verbal and written) information - Maintains confidentiality and privacy standards of protected health information and other - information in accordance with employer policies. Maintains strictest confidentiality; adheres to - all HIPAA guidelines/regulations - Upholds the standards of Millennium Health as mandated by its mission, purpose, guiding - principles and standards of quality - Ability to ensure HIPAA, confidentiality and compliance policies, procedures, and standards are always adhered to. - Ability to ensure administrative, physical and technical cybersecurity controls are always adhered to. - Other duties as assigned

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. The Refund Specialist is responsible for processing and researching credit balances and processing refunds. Essential Functions - Requires the overall knowledge, skills, and abilities to perform any functional role within Cash Management/Refunds. - Ability to research/identify issues and problems, develop solutions, and prepare recommendations, including policies and procedures. - Reviews, validates, and processes customer or insurance overpayment refunds, ensuring accuracy, compliance, and timely resolution. Including interacting with insurance companies via phone, verifying eligibility, and claim status. - Communicates with supervisor or lead for approvals and actions needed to resolve outstanding refund requests. - Responsible for researching and resolving the following exception report: Provider Level Adjustment( PLB) by following the departmental policies and procedures. - Reconcile Credit Balance Report accounts. - Recommends operational changes to improve the efficiency of the department. - Notifies Supervisor/lead on recurring issues and substantial dollars related to adjustments and/or refunds, and issues that impact production and quality. - Participates in educational activities and attends monthly staff meetings. - Ability to ensure HIPAA, confidentiality, and compliance policies, procedures, and standards are always adhered to. - Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. Under general supervision monitors and initiates claim appeals on all insurance claims and pending receivables after final bill.  This position will be expected to maintain a comprehensive understanding of general coding and billing compliance, the adjudication process and contractual obligations specific to various payers.  The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance. - Prepares appeal letters to insurance carriers when not in agreement with claim denial. Collect necessary information to accompany appeal - Understanding of reason and denials codes from payors.  Able to resolve claim denials based on reason codes - Verify patient eligibility and resolve any problems - Contact customers to verify insurance information - Contact insurance companies to resolve payment issues - Identify areas for improvement within the billing department - Work to decrease A/R days to industry standards - Identifies payor trends and works to resolve - Correct claims for re-submission - Assists with monthly close functions - Ability to establish and maintain effective working relationships - Able to reach and maintain department productivity and quality goals - Ability to meet individual and team goals with minimal errors as assigned by the Billing Manager Uphold Medicare, Medicaid, and HIPAA compliance guidelines in relation to billing, collections, and PHI information - Participates in educational activities and attends staff meetings - Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations - Ability to ensure HIPAA, Confidentiality and Compliance policy, procedures, and standards are always adhered to. - Ability to ensure administrative, physical and technical cybersecurity controls are always adhered to. - Regular and reliable attendance

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows. • Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records. • Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries. • Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers. • Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications • Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure. • Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards. • Other duties and special projects as assigned or required by Customer Service Leadership. • Maintain regular and reliable attendance • Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to. • Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.