• Serve as the internal point of contact for all team member technical issues — device problems, login access, troubleshooting, and “how do I…?” questions; resolve independently or escalate as appropriate. • Manage and triage IT tickets, ensuring timely resolution and clear communication. • Provide remote support across time zones: installations, connectivity, and access issues. • Maintain internal IT documentation, FAQs, and how-to guides. • Work with the people team to keep processes, policies, and operational documents current and communicated. • Manage day-to-day administration of our Microsoft 365 environment — email, collaboration, and cloud productivity tools. • Manage user accounts, groups, licenses, and roles across the M365 tenant. • Implement and maintain policies for data loss prevention, retention, secure collaboration, and conditional access. • Structure M365 resources to support collaboration while enforcing least-privilege access. • Administer centralized identity, device management, and directory services. • Manage MFA enrollment, enforcement, and troubleshooting. • Monitor and triage third-party vendor SOC alerts, escalating as appropriate. • Manage endpoint security: agent deployment, health monitoring, and alert triage. • Implement and enforce access control standards — least privilege, role-based access, and regular access reviews. • Maintain accurate asset inventory, reconciling against vendor records; manually track non-laptop assets such as monitors and other home office equipment. • Partner with the internal technology team to support investigation of any potential internal anomalous behavior. • Manage the lifecycle of company devices — primarily laptops — from procurement and provisioning through reuse and secure disposal. • Standardize device build configurations aligned to security and compliance requirements. • Ensure all devices meet required security baselines: disk encryption, EDR, OS patching, and local admin controls. • Collaborate with the people team to deliver a consistent, high-quality onboarding experience for new hires. • Prepare and ship devices; create accounts and assign role-based access. • Enroll users and devices in required security and identity systems. • Own the technical offboarding process: account disablement, access removal, data handoff, and device recovery. • Maintain and regularly refine onboarding and offboarding checklists to reduce risk and ensure nothing falls through the cracks. • Serve as an additional technology team contact for key IT and security vendors. • Help manage the inventory of software licenses and SaaS subscriptions, ensuring the right number of seats and tiers. • Identify and reclaim unused licenses; flag opportunities to consolidate or optimize tools. • Track renewals and entitlements; support finance and leadership on budgeting and capacity planning. • Maintain and update IT and InfoSec policies in collaboration with the CTO and the broader technology team. • Ensure policies align with how the environment is actually configured, closing gaps between written policy and practice. • Maintain clear, current documentation on architectures, standards, and procedures. • Monitor the health of core IT systems and security controls; respond to alerts and anomalies. • Identify recurring issues and drive root-cause fixes rather than one-off workarounds. • Look for opportunities to automate repetitive tasks — through scripts, workflows, policy templates, or AI-assisted tools. • Stay current on best practices for identity, endpoint security, and M365 administration.

• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals • Troubleshoot and resolve technical issues related to network, server, and workstation systems, and cloud systems • Monitor system performance and ensure the availability and reliability of all IT systems • Create documentation that enables fulfillment and CX teams to provision and troubleshoot customer hardware and software. • Provide technical support to end-users, including remote support • Assist with IT projects and initiatives as needed • Stay up-to-date with emerging trends and technologies in the field of IT • Participate in an on-call rotation for after-hours support and incident response

Role Description We are looking for an experienced Logistics Administrator to join the team and ensure the highest levels of service delivery to our client OURA. This is a permanent work from home position based in Portugal. As a Logistics Administrator, you will primarily support new retail partnerships by managing purchase orders and order fulfilment for key retail partners in the North America, EMEA, and APAC regions, ensuring accuracy, timely processing, and adherence to retailer compliance requirements. You will also maintain daily communication between the company, customers, and logistics partners, while driving initiatives to optimize operations and enhance overall efficiency. What You'll Be Doing - Purchase Order and Order Fulfilment Management: - Oversee and manage purchase orders for key retail partners, D2C, and B2B in the NA, EMEA, and APAC regions. - Ensure order accuracy by reviewing inventory levels and processing orders promptly. - Claim management, freight booking, ASN and PO creation, stock movement. - Coordinate the execution of orders, including shipping and deliveries, to meet specific requirements and expectations related to B2B, D2C, 3PL, and retail partner orders. - Order Processing & Management: - Download and process Purchases Orders (POs) from vendor portals. - Format and manage data in Excel and Google Sheets for seamless system uploads. - Assist with issuing labels and handling documentation for shipments. - Retailer Compliance: - Ensure adherence to retailer-specific requirements, including understanding and implementing routing requirements, creating Advance Shipping Notices (ASNs), and analyzing Key Performance Indicators (KPIs) to meet retailer expectations. - Reporting and Documentation: - Maintain comprehensive records and provide regular reports on inbound and outbound shipments, inventory levels, returns, and overall logistics performance. - Format and manage manual data in Excel and Google Sheets for system uploads. - Extract data from multiple sources and utilize Excel functions (e.g., XLOOKUP) for analysis and reporting. - Inventory Management: - Track and manage inventory levels for packaging materials, components, and finished goods. - Reconcile 3PL inventory as needed and process necessary transactions to ensure accuracy. - Return Management: - Manage the return process, including handling returns and coordinating with partners, finance, and customer service. - Oversee return inventory processes such as disposition and refurbishment. - Collaboration: - Build and maintain effective relationships with key stakeholders, including internal teams, retail partners, and third-party logistics (3PL) partners, to ensure smooth operations and resolve issues as they arise. - Logistics Optimization: - Identify areas for improvement within logistics and supply chain processes. - Collaborate with internal teams and logistics partners to implement enhancements and provide business recommendations for increased efficiency and cost-effectiveness. Qualifications - 2-3 years of experience in an administrative role essential. - Logistics experience AND/OR Qualification in Logistics essential. - Must have ability to work independently and self-manage. - Must have strong attention to detail and accuracy in data entry and verification. - Time management and ability to prioritize workflow based on daily needs. - Must be proficient with Excel and Google Sheets, including ability to build and edit formulas such as VLOOKUPs. - Strong data management skills, including extracting, formatting, and uploading data. - Experience in Amazon Vendor Central is advantageous. - Proactive communication skills and ability to escalate issues appropriately. - Experience with Jira or similar project management/checklist tools advantageous. - Excellent English written and verbal communication skills to C1 level. - Ability to work shift hours (either 9:00-17:30 or 13:00-21:30 Monday to Friday). - Self-motivated and able to handle ad hoc problem-solving. - Possess a passion for delivering excellent customer service. Benefits - Fully remote work based in Portugal. - A competitive salary. - Equipment provided. - Home office allowance. - Online Gym and Wellbeing Studio. - The opportunity for professional growth. - Fun company events and team outings. - Autonomy and Responsibility.

• Maintain, monitor, and support a production infrastructure environment • Supports multiple systems or applications of medium to high complexity • Follows defined procedures to monitor systems and resolve issues • Analyzes and reports on operational metrics to understand performance and ensure success in process improvements • Performs routine maintenance tasks for infrastructure systems such as backups, patching, application versions, etc. • Manage DNS, FTP, IIS, and Application environments • Set up and maintain server system and file security • Maintain documentation of servers and related infrastructure equipment • Participate in the On-Call rotation • Communicates events to stakeholders, teams, and leadership • Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May Be Required) • Create user accounts • Updating Production Server Resources and Sizing • Follow the company Code of Ethics and CXone policies and procedures at all times.