Otonomee

Role Description This is the first software engineering hire at Otonomee and a key role in building the company’s AI capability and platform. You will report to the CTO, with a dotted line to the Product Builder. You will design, build, and ship AI-powered applications end-to-end — spanning backend, data, APIs, and lightweight UI — while establishing the foundation of the Enterprise AI Platform on Azure. In the early phase, this role is highly hands-on. You will turn ambiguous business problems across multiple teams into working solutions using AI-native development tools. As the team grows, the role will evolve toward platform architecture, integrations, and technical leadership. Qualifications - Proven experience shipping full-stack applications end-to-end - Hands-on with AI/LLMs (e.g. Azure OpenAI, OpenAI, Anthropic) - Experience with RAG, vector databases, and agent-based systems - Confident using AI-native dev tools to accelerate delivery - Strong backend skills (Python, C#/.NET, or Node.js) - Working frontend capability (React, Next.js, or similar) - Experience with Azure and cloud architecture - Familiar with IaC and CI/CD pipelines - Experience integrating SaaS platforms via APIs/events - Understanding of production systems and reliability - Working knowledge of security and compliance frameworks - Comfortable as a founding engineer in an early-stage environment - Strong product thinking and problem-solving ability - Clear communicator across technical and non-technical audiences - Self-sufficient, proactive, and effective in remote teams Requirements - Build and ship end-to-end AI applications (backend, data, APIs, UI) - Turn ambiguous problems into working software quickly - Use AI-native tools to accelerate delivery - Apply key AI patterns (RAG, agents, prompt engineering, evaluation) - Build and scale the AI Platform on Azure (multi-region) - Own core components: APIM, identity, networking, observability, data - Establish CI/CD, IaC, testing, and deployment standards - Integrate with internal and third-party systems (CRM, CX platforms) - Work with tools like Zendesk, Genesys, Intercom, Microsoft 365 - Build APIs, webhooks, and event-driven systems - Embed GDPR, ISO 27001, SOC 2 (and others) into the platform - Partner with Security/GRC on data protection and access control - Partner with Product on roadmap and build-vs-buy decisions - Document systems, architecture, and processes - Monitor production systems and improve performance, cost, and reliability Benefits - Fully Remote work based in Portugal - A competitive salary - Equipment provided - Home office allowance - Online Gym and Wellbeing Studio - The opportunity for professional growth - Fun company events and team outings - Autonomy and Responsibility

Role Description This is a product role with a strong emphasis on building. The expectation is not that you manage a roadmap and hand requirements to an engineering team, it is that you are an active participant in what gets built, capable of moving from problem to working prototype using AI-native tools, and doing so throughout the role, not just in the early months. Otonomee is building AI capability across three areas: - Tools that improve how the business operates internally - Tools that make frontline agents more effective - Select client-facing tools where there is a clear case that no existing platform can meet the need This role owns the product decisions across all three and is hands-on in delivering them. The role requires genuine CX and BPO industry experience. The AI tools being built are for contact centre environments and support operations. Understanding that world from the inside, not just from the software layer above it, is essential. The product decisions this role makes need to be grounded in operational reality. The role reports directly to the CEO and works closely with the CTO and the broader Senior Leadership Team. Stakeholder management across internal teams and external technology partners is a meaningful part of the role throughout. Qualifications - Hands-on product building experience - BPO or CX industry experience - Stakeholder management capability - Product management foundation Requirements - You have worked in a product role where building was part of the job, not just specifying. - You have shipped tools or products using AI-native build environments and can demonstrate this. - You are comfortable using tools such as Claude Code, Cowork, Cursor, or Replit to move from idea to working prototype. - You have worked in a BPO, a CX technology platform, or a business whose core product is customer experience delivery or tooling. - You understand the operational reality of a contact centre or support function from the inside. - You have worked effectively across internal teams and with external technology partners. - You can communicate clearly at a senior level and present product decisions with confidence. - You have worked in a product management capacity and understand how to move from problem to requirement to delivered output in a structured way. - You have had some exposure to managing or coordinating resources. Benefits - Fully Remote work based in Ireland - A competitive salary - Equipment provided - Home office allowance - Online Gym and Wellbeing Studio - The opportunity for professional growth - Fun company events and team outings - Autonomy and Responsibility

Role Description We are looking for an experienced Logistics Administrator to join the team and ensure the highest levels of service delivery to our client OURA. This is a permanent work from home position based in Portugal. As a Logistics Administrator, you will primarily support new retail partnerships by managing purchase orders and order fulfilment for key retail partners in the North America, EMEA, and APAC regions, ensuring accuracy, timely processing, and adherence to retailer compliance requirements. You will also maintain daily communication between the company, customers, and logistics partners, while driving initiatives to optimize operations and enhance overall efficiency. What You'll Be Doing - Purchase Order and Order Fulfilment Management: - Oversee and manage purchase orders for key retail partners, D2C, and B2B in the NA, EMEA, and APAC regions. - Ensure order accuracy by reviewing inventory levels and processing orders promptly. - Claim management, freight booking, ASN and PO creation, stock movement. - Coordinate the execution of orders, including shipping and deliveries, to meet specific requirements and expectations related to B2B, D2C, 3PL, and retail partner orders. - Order Processing & Management: - Download and process Purchases Orders (POs) from vendor portals. - Format and manage data in Excel and Google Sheets for seamless system uploads. - Assist with issuing labels and handling documentation for shipments. - Retailer Compliance: - Ensure adherence to retailer-specific requirements, including understanding and implementing routing requirements, creating Advance Shipping Notices (ASNs), and analyzing Key Performance Indicators (KPIs) to meet retailer expectations. - Reporting and Documentation: - Maintain comprehensive records and provide regular reports on inbound and outbound shipments, inventory levels, returns, and overall logistics performance. - Format and manage manual data in Excel and Google Sheets for system uploads. - Extract data from multiple sources and utilize Excel functions (e.g., XLOOKUP) for analysis and reporting. - Inventory Management: - Track and manage inventory levels for packaging materials, components, and finished goods. - Reconcile 3PL inventory as needed and process necessary transactions to ensure accuracy. - Return Management: - Manage the return process, including handling returns and coordinating with partners, finance, and customer service. - Oversee return inventory processes such as disposition and refurbishment. - Collaboration: - Build and maintain effective relationships with key stakeholders, including internal teams, retail partners, and third-party logistics (3PL) partners, to ensure smooth operations and resolve issues as they arise. - Logistics Optimization: - Identify areas for improvement within logistics and supply chain processes. - Collaborate with internal teams and logistics partners to implement enhancements and provide business recommendations for increased efficiency and cost-effectiveness. Qualifications - 2-3 years of experience in an administrative role essential. - Logistics experience AND/OR Qualification in Logistics essential. - Must have ability to work independently and self-manage. - Must have strong attention to detail and accuracy in data entry and verification. - Time management and ability to prioritize workflow based on daily needs. - Must be proficient with Excel and Google Sheets, including ability to build and edit formulas such as VLOOKUPs. - Strong data management skills, including extracting, formatting, and uploading data. - Experience in Amazon Vendor Central is advantageous. - Proactive communication skills and ability to escalate issues appropriately. - Experience with Jira or similar project management/checklist tools advantageous. - Excellent English written and verbal communication skills to C1 level. - Ability to work shift hours (either 9:00-17:30 or 13:00-21:30 Monday to Friday). - Self-motivated and able to handle ad hoc problem-solving. - Possess a passion for delivering excellent customer service. Benefits - Fully remote work based in Portugal. - A competitive salary. - Equipment provided. - Home office allowance. - Online Gym and Wellbeing Studio. - The opportunity for professional growth. - Fun company events and team outings. - Autonomy and Responsibility.

Role Description This is an incredible opportunity for a growth-oriented and ambitious individual to join a fast-scaling business. We’re looking for an experienced Business Development Director to drive growth from new business for our BPO service business. The initial focus will be on the Irish, UK, and Nordics markets, with a clear opportunity to grow into a broader EMEA-facing role as we continue our rapid expansion. This is a hunter role and ideal for someone who knows how to open doors, build relationships from the ground up, and close high-value, consultative deals. You’ll be supported by the CCO and senior leadership team but success in this role depends on your ability to take initiative, build a pipeline, and work collaboratively to win. Location: This is a full-time work from home position. However, our ideal candidate will be based in the Dublin Region. What You'll Be Doing - Drive new client acquisition, owning the full sales cycle, from prospecting to closing the deal. - Build and manage a high-quality pipeline of opportunities through strategic outreach. - Engage with senior stakeholders to understand needs and shape tailored BPO solutions. - Collaborate with internal teams (e.g., marketing, product development, operations) to create tailored solutions for potential clients. - Share insights from the market to help shape positioning, messaging, and GTM strategy. - Represent the company at industry events, conferences, and networking opportunities to build brand awareness and establish connections. Qualifications - 8 years+ of experience in new business sales, ideally within BPO, outsourcing, or related services (e.g., professional services or consulting). - A consistent track record of winning complex, high-value deals in a consultative sales environment. - Experience selling to C-suite executives in functions such as Customer Support, Operations, or HR is an advantage. - Experience in B2B Enterprise selling. - A self-starter mindset – comfortable working independently, with the discipline to manage your own pipeline and activity. - A strong sense of team collaboration – you know how to bring the right people in at the right time and work cross-functionally to deliver results. - Exceptional communication and negotiation skills, with the ability to influence decision-making at all levels. - Solid commercial acumen and a structured approach to pipeline management and forecasting. - Adept at building relationships with senior executives, stakeholders, and industry leaders. Benefits - A competitive salary and commission structure to reward high performance. - Equipment provided. - Home office allowance. - Online Gym and Wellbeing Studio. - Pension. - The opportunity for professional growth. - The opportunity to join a fast-scaling business at an exciting stage in its development. - Fun company events and team outings. - Autonomy and Responsibility. - Fully Remote work based in Ireland. Company Description Otonomee is an award-winning Customer Management Outsourcing business delivering scalable, tech-driven, and people-focused solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the Deloitte Fast 50. Founded in 2020 by Aidan and Hilary O’Shea, Otonomee was created to challenge the traditional “big city, big building” BPO model. Instead, we offer a nimble, bespoke service that isn’t limited by contact-centre capacity. Our flexible approach allows us to scale quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them. Otonomee is built to be better for people, partners, and the planet. We have been a certified B Corp since September 2023 and were recently recognised as an EY Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America, and Asia. We work with leading Irish and major US technology and e-commerce brands with complex global needs, supporting them with high-quality, premium customer experiences. At Otonomee, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, bold, and heard. Together, we grow.