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Otonomee is an award-winning Customer Management Outsourcing business delivering scalable, tech-driven, and people-focused solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the Deloitte Fast 50. Founded in 2020 by Aidan and Hilary O’Shea, Otonomee was created to challenge the traditional “big city, big building” BPO model. Instead, we offer a nimble, bespoke service that isn’t limited by contact-centre capacity. Our flexible approach allows us to scale quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them. Otonomee is built to be better for people, partners, and the planet. We have been a certified B Corp since September 2023 and were recently recognised as an EY Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America, and Asia. We work with leading Irish and major US technology and e-commerce brands with complex global needs, supporting them with high-quality, premium customer experiences. At Otonomee, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, bold, and heard. Together, we grow.
Logistics Administrator
Location
Portugal
Posted
37 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Logistics Administrator
Otonomee
Role Description We are looking for an experienced Logistics Administrator to join the team and ensure the highest levels of service delivery to our client OURA. This is a permanent work from home position based in Portugal. As a Logistics Administrator, you will primarily support new retail partnerships by managing purchase orders and order fulfilment for key retail partners in the North America, EMEA, and APAC regions, ensuring accuracy, timely processing, and adherence to retailer compliance requirements. You will also maintain daily communication between the company, customers, and logistics partners, while driving initiatives to optimize operations and enhance overall efficiency. What You'll Be Doing - Purchase Order and Order Fulfilment Management: - Oversee and manage purchase orders for key retail partners, D2C, and B2B in the NA, EMEA, and APAC regions. - Ensure order accuracy by reviewing inventory levels and processing orders promptly. - Claim management, freight booking, ASN and PO creation, stock movement. - Coordinate the execution of orders, including shipping and deliveries, to meet specific requirements and expectations related to B2B, D2C, 3PL, and retail partner orders. - Order Processing & Management: - Download and process Purchases Orders (POs) from vendor portals. - Format and manage data in Excel and Google Sheets for seamless system uploads. - Assist with issuing labels and handling documentation for shipments. - Retailer Compliance: - Ensure adherence to retailer-specific requirements, including understanding and implementing routing requirements, creating Advance Shipping Notices (ASNs), and analyzing Key Performance Indicators (KPIs) to meet retailer expectations. - Reporting and Documentation: - Maintain comprehensive records and provide regular reports on inbound and outbound shipments, inventory levels, returns, and overall logistics performance. - Format and manage manual data in Excel and Google Sheets for system uploads. - Extract data from multiple sources and utilize Excel functions (e.g., XLOOKUP) for analysis and reporting. - Inventory Management: - Track and manage inventory levels for packaging materials, components, and finished goods. - Reconcile 3PL inventory as needed and process necessary transactions to ensure accuracy. - Return Management: - Manage the return process, including handling returns and coordinating with partners, finance, and customer service. - Oversee return inventory processes such as disposition and refurbishment. - Collaboration: - Build and maintain effective relationships with key stakeholders, including internal teams, retail partners, and third-party logistics (3PL) partners, to ensure smooth operations and resolve issues as they arise. - Logistics Optimization: - Identify areas for improvement within logistics and supply chain processes. - Collaborate with internal teams and logistics partners to implement enhancements and provide business recommendations for increased efficiency and cost-effectiveness. Qualifications - 2-3 years of experience in an administrative role essential. - Logistics experience AND/OR Qualification in Logistics essential. - Must have ability to work independently and self-manage. - Must have strong attention to detail and accuracy in data entry and verification. - Time management and ability to prioritize workflow based on daily needs. - Must be proficient with Excel and Google Sheets, including ability to build and edit formulas such as VLOOKUPs. - Strong data management skills, including extracting, formatting, and uploading data. - Experience in Amazon Vendor Central is advantageous. - Proactive communication skills and ability to escalate issues appropriately. - Experience with Jira or similar project management/checklist tools advantageous. - Excellent English written and verbal communication skills to C1 level. - Ability to work shift hours (either 9:00-17:30 or 13:00-21:30 Monday to Friday). - Self-motivated and able to handle ad hoc problem-solving. - Possess a passion for delivering excellent customer service. Benefits - Fully remote work based in Portugal. - A competitive salary. - Equipment provided. - Home office allowance. - Online Gym and Wellbeing Studio. - The opportunity for professional growth. - Fun company events and team outings. - Autonomy and Responsibility.
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