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From Response to Resilience.
IT Systems Administrator
Location
United States
Posted
43 days ago
Salary
$60K - $75K / year
Seniority
Junior
Job Description
IT Systems Administrator
Surefire Cyber Inc.
• Serve as the internal point of contact for all team member technical issues — device problems, login access, troubleshooting, and “how do I…?” questions; resolve independently or escalate as appropriate. • Manage and triage IT tickets, ensuring timely resolution and clear communication. • Provide remote support across time zones: installations, connectivity, and access issues. • Maintain internal IT documentation, FAQs, and how-to guides. • Work with the people team to keep processes, policies, and operational documents current and communicated. • Manage day-to-day administration of our Microsoft 365 environment — email, collaboration, and cloud productivity tools. • Manage user accounts, groups, licenses, and roles across the M365 tenant. • Implement and maintain policies for data loss prevention, retention, secure collaboration, and conditional access. • Structure M365 resources to support collaboration while enforcing least-privilege access. • Administer centralized identity, device management, and directory services. • Manage MFA enrollment, enforcement, and troubleshooting. • Monitor and triage third-party vendor SOC alerts, escalating as appropriate. • Manage endpoint security: agent deployment, health monitoring, and alert triage. • Implement and enforce access control standards — least privilege, role-based access, and regular access reviews. • Maintain accurate asset inventory, reconciling against vendor records; manually track non-laptop assets such as monitors and other home office equipment. • Partner with the internal technology team to support investigation of any potential internal anomalous behavior. • Manage the lifecycle of company devices — primarily laptops — from procurement and provisioning through reuse and secure disposal. • Standardize device build configurations aligned to security and compliance requirements. • Ensure all devices meet required security baselines: disk encryption, EDR, OS patching, and local admin controls. • Collaborate with the people team to deliver a consistent, high-quality onboarding experience for new hires. • Prepare and ship devices; create accounts and assign role-based access. • Enroll users and devices in required security and identity systems. • Own the technical offboarding process: account disablement, access removal, data handoff, and device recovery. • Maintain and regularly refine onboarding and offboarding checklists to reduce risk and ensure nothing falls through the cracks. • Serve as an additional technology team contact for key IT and security vendors. • Help manage the inventory of software licenses and SaaS subscriptions, ensuring the right number of seats and tiers. • Identify and reclaim unused licenses; flag opportunities to consolidate or optimize tools. • Track renewals and entitlements; support finance and leadership on budgeting and capacity planning. • Maintain and update IT and InfoSec policies in collaboration with the CTO and the broader technology team. • Ensure policies align with how the environment is actually configured, closing gaps between written policy and practice. • Maintain clear, current documentation on architectures, standards, and procedures. • Monitor the health of core IT systems and security controls; respond to alerts and anomalies. • Identify recurring issues and drive root-cause fixes rather than one-off workarounds. • Look for opportunities to automate repetitive tasks — through scripts, workflows, policy templates, or AI-assisted tools. • Stay current on best practices for identity, endpoint security, and M365 administration.
Job Requirements
- 1–3 years of experience in an IT, systems administration, or helpdesk role supporting a remote or distributed workforce.
- Working knowledge of Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, and security & compliance tools.
- Familiarity with identity/directory/MDM platforms (e.g., JumpCloud, Intune, Okta, or similar).
- Familiarity with MFA tools (e.g., Duo, Microsoft Authenticator, or similar).
- Familiarity with endpoint security / EDR solutions (e.g., SentinelOne, CrowdStrike, Defender, or similar).
- Basic understanding of identity and access management, endpoint security, and networking fundamentals (VPN, DNS, firewalls).
- Ability to write clear documentation, runbooks, and end-user instructions.
- Strong communication and service orientation — comfortable supporting non-technical users and explaining tradeoffs.
- Ability to work independently, manage multiple priorities, and know when to escalate.
Benefits
- Competitive compensation plan and total rewards package for team members.
- Remote workforce.
- Generous paid time off plan and floating holidays.
- Paid parental leave.
- Employer paid premiums for both team members and their dependents for medical, dental, and vision.
- Comprehensive health, vision, dental, 401K matching program, disability, Flexible Spending Accounts (FSA), Health Savings Account (HSA), Life and AD&D benefits.
- Professional development and career advancement opportunities.
- We prioritize employee growth and development through a robust performance management platform to provide ongoing coaching, clear feedback, recognition, and opportunities for career growth.
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