Client Service Manager

Location

United States

Posted

51 days ago

Salary

$65K - $85K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Client Service Manager

Circana

• Serve as the primary client contact for Wegmans on service-related inquiries, requests, and issue resolution, ensuring timely and effective responses. • Deliver high-quality analytics and reporting support, including report creation, editing, and ongoing maintenance to meet client needs. • Ensure data accuracy and consistency by conducting regular quality checks and weekly updates of syndicated tools and dashboards. • Engage clients in a consultative manner to understand business objectives, challenges, and success measures, translating data into meaningful insights. • Collaborate cross-functionally with analytics, technology, delivery, and offshore teams to coordinate execution and resolve complex issues. • Manage day-to-day service execution to ensure on-time delivery and adherence to service standards and processes. • Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution. • Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience.

Job Requirements

  • 3+ years of experience in client service, analytics, data support, or a related role, preferably in retail, CPG, or insights-driven environments.
  • Strong analytical skills with the ability to translate data into clear, actionable insights.
  • Proficiency with Microsoft Excel and the ability to quickly learn new tools and platforms.
  • Proven attention to detail and commitment to data quality and accuracy.
  • Strong verbal and written communication skills with the ability to engage clients consultatively.
  • Ability to manage multiple priorities independently while collaborating with cross-functional teams.
  • Flexibility to support occasional evening or weekend work as business needs require.

Benefits

  • paid time off
  • medical/dental/vision insurance
  • 401(k) to eligible employees

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