• Oversee the account management team, ensuring continued success of the client base through team development, client relationship management, and internal collaboration. • Manage and maintain relationships with marketing decision-makers in healthcare. • Coach the team in project management, contract management, account strategy, and issue resolution. • Collaborate with internal leaders on strategic initiatives and report to CEO on team progress.

Role Description This role is responsible for providing comprehensive medical support to NMDP network and staff for all aspects of donor evaluation and management, donor and recipient adverse events, and investigations of quality incidents involving medical issues. The role serves as a liaison between the network and other NMDP departments to ensure proper quality procedures related to cellular products and to minimize organizational risk associated with quality incidents and adverse events. Qualifications - Knowledge of common medical diseases and disease management. - Knowledge of general health assessment. - Knowledge of collection and analysis of pertinent data and/or clinical findings. - Knowledge of health care confidentiality standards. - Knowledge of basic computer applications. - Ability to effectively summarize and communicate complex medical information. - Ability to evaluate health issues from various sources. - Ability to solve complex problems making timely and sound decisions. - Ability to demonstrate critical thinking skills. - Ability to exercise independent judgment utilizing appropriate resources. - Ability to handle multiple issues with flexibility and appropriate prioritization. - Ability to exhibit strong customer service skills. - Ability to show proficiency in computer software such as Microsoft Office programs. Requirements - Minimum Education: RN required; BSN preferred. - Five years’ experience as a nurse in medicine or a medicine subspecialty area unless BMT-specific, then two years. - Two years of experience in a position that involved quality assurance strongly preferred. - Clinical knowledge of health conditions and related treatments. - Requires some flexibility in work hours to meet business need. - Occasional travel to Coordinating Center in Minneapolis – 1-2x/year (if remote). Benefits - Medical, dental, vision, life and disability benefits. - Accident/critical illness/hospital benefits. - Well-being, legal, identity theft and pet benefits. - Retirement plans. - Paid time off/holidays. - Leave and incentive plans for eligible employees.

• Support users in Turkish, solving problems that arise during the lesson. • Resolving complex cases in chat or by calls • Assisting with translations into Turkish (instructions, clients’ responses templates etc) • Assisting with Non Assisted Support (chat bot)

Title: Crisis Clinician Telehealth, Emergency Services Location: Salem United States Employment: Full-time Hours/Week: 40 Shift: Evening Category: Behavioral Health Pay Range: $33.17 - $84,094.40 FLSA: Non-Exempt Req ID: JR94130 Job Description: When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: Sign on bonus up to $3000 (pro-rated for part-time) Provides behavioral health crisis consultation services, care and assessment documentation for patients who present for services at the assigned hospital. Evaluations may be performed in the hospital either in-person or via telehealth. This position will be conducted remotely via telehealth. Responsibilities: 1. Provides behavioral health crisis consultation services and all related service delivery requirements for youth, adult and geriatric populations in a hospital-based setting. 2. Provides assessment, treatment interventions and crisis counseling. 3. Manage the acute phase of clients presenting in behavioral health crisis; assess, triage and refer clients to the appropriate services. 4. Develop and maintain collaborative working relationships with hospital-based staff and other providers (i.e. insurance companies, CBHC/MCI/CCS providers, PHP’s, Outpatient providers, etc.) in order to effectively serve all clients in crisis. 5. Utilize supervision effectively by sharing pertinent information and accept performance feedback to incorporate into work plan and recalibrate approach and make improvements. Seek and accept guidance to manage difficult cases. 6. Maintain current working knowledge and use of all related, internal and external resources, policies, procedures, regulatory and compliance requirements necessary to effectively serve clients with quality care in multiple settings and with ever changing program needs. 7. Answers telephone as needed and provides timely, appropriate assessment and determines next steps in support for clients with behavioral health needs. 8. Understands and abides by all emergency department performance specifications 9. Meets productivity standards as defined by estimated delivery of services (productivity is continuously assessed by program management). 10. Maintains a professional demeanor at all times. 11. Other related duties as assigned. Qualifications: - LICSW, LCSW, LMFT, LMHC, Licensed Psychologist, master's Level clinician, or psychiatric nurse (RN), required - Experience and training in emergency psychiatric services working with adults, youth and their families, including training in de-escalation strategies and emergency services system of care, preferred. - Effective communication and organizational skills, required - Proficient computer skills and the ability to complete documentation electronically is required Schedule: - Full time, 40 hours – Monday to Friday 3:00pm to 11:00pm Pay Range: $33.17 – $84,094.40 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.