Title: Specialist Support Center Location: Dallas United States Job Description: Minimum: USD $14.57/Hr. Maximum: USD $17.45/Hr. Market Type: Remote Specialist Support Center At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Specialist Support Center to provide key operational support to multiple divisions within the Company family to aid in the execution of client projects. This position involves direct inbound communication with field representatives across multiple divisions requiring job-related support. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: - Full-Time Benefits (Medical, Dental, Vision, Life) - 401(k) with company match - Training and Career Development - Generous Paid Time-Off Responsibilities: - Serve as a direct point of contact for Field Representatives and their management team(s). - Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about programs or services. - Resolve Field Representatives' complaints according to guidelines established by the company. - May be required to conduct additional research to resolve questions, concerns, or issues. - Follow-up with a Field Representative or Field Manager until a question is answered or an issue is resolved; when necessary escalate a concern/issue to upper management in order to get a final resolution. - Take inbound calls and place outbound calls supporting multiple divisions. Qualifications: - High School Diploma or GED or equivalent experience required; Associate's Degree or equivalent job-related experience in Inbound Customer Service Call Center preferred - 2-5 years of experience in customer service - Inbound customer service call center experience preferred - Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines - Well-organized, detail-oriented, and able to handle a fast-paced work environment - Good interpersonal skills Job Will Remain Open Until Filled

Title: Senior Customer Service Representative - Billing (Bilingual - English/Spanish) Location: Tampa United States Job Description: Category Customer Service Location Tampa, Florida Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote Job Description Sr. Customer Service Representative - Billing (Bilingual - English/Spanish) Pay range: $17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Start date: June 1st As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. The successful candidate must be able to work the following hours and schedule: - A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity. - You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II). This position is full-time (40 hours/week) Monday - Friday. The shift is as follows: - Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PM - On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM - 5:30 PM - Deployment to full-time position: the nationwide call center is open from 8:30 AM - 8:00 PM. - To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you: - 8:30 AM - 5:00 PM - 9:30 AM - 6:00 PM - 10:30 AM - 7:00 PM - 11:30 AM - 8:00 PM You also may be required, given the business need, to work occasional overtime. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Responsibilities: - Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns - Evaluate and respond to all aspects of billing inquiries, including but not limited to billing insurances, and updating invoices - Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution - Thorough navigation of the Quest Billing System and other applicable applications - Maintain tracking log of all patient contacts - Ability to perform additional projects or tasks based on business need - Maintain all compliance and HIPAA regulations at all times Qualifications: Required Qualifications - High School Diploma / GED (or higher) - Bi-lingual, English and Spanish. - 2+ years of experience working in a call center handling a high volume of inbound calls. - 2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns. - Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts. - Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon. - Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. - Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM - 8:00 PM ET. Your specific shift will be assigned after training ends. - Ability to commit to full-time attendance during the 90-day training period (9:00 AM-5:30 PM ET), with no absences. - Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner. - Proficient conflict management skills including the ability to resolve stressful situations. - Must be 18 years or older. 57736 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As a Customer Solutions Team Lead at Silverfort, you will lead and mentor a team of Customer Solutions Specialists across the APJ region, driving successful deployments and ensuring customers realize value from the Silverfort platform. You will collaborate closely with Customer Success, Support, and R&D to deliver seamless customer experiences while providing technical guidance in identity and security technologies. Responsibilities - Grow, mentor, and manage a team of Customer Solution Specialists in the APJ region, fostering a collaborative and high-performing team culture - Oversee the deployment of Silverfort solutions, ensuring that customer use cases are met and addressing any complex issues that arise - Develop and execute a regional strategy for technical onboarding and services that aligns with Silverfort’s global objectives and ensures customer satisfaction and retention - Partner with leaders in Customer Success, Support, and R&D teams to ensure seamless customer experiences and contribute to product improvement - Provide technical guidance and mentorship to your team, leveraging your deep understanding of identity and security technologies - Lead initiatives such as training sessions and workshops to maximize product knowledge and customer success - Monitor key performance metrics and use insights to continuously refine strategies and improve team performance Requirements - 6+ years of experience within Post Sales, Professional Services, Solution Architecture or related fields at a software vendor, preferably in the identity or security space - 3+ years of previous management and leadership experience in a similar role - Strong technical background in Active Directory, Microsoft identity, Networking and Information Security - AI and Cloud Security experience - preferred - Proven track record of building and leading high-performing technical teams in a fast-paced, dynamic environment - Exceptional leadership and people management skills, with a focus on team development and customer satisfaction - Demonstrated experience working with Global and large-scale enterprise customers - Comfortable with traveling up to 25% of the time across the APJ region

• Manage inbound customer requests through phone, email, and chat • Provide accurate and timely support for customer inquiries and service requests • Assist customers with travel-related or lifestyle loyalty program needs • Document interactions and manage cases using company systems • Maintain quality standards while meeting service and performance metrics