• Manage inbound customer requests through phone, email, and chat • Provide accurate and timely support for customer inquiries and service requests • Assist customers with travel-related or lifestyle loyalty program needs • Document interactions and manage cases using company systems • Maintain quality standards while meeting service and performance metrics

• Handle hard guest conversations across phone, text, and email • Provide pre-stay clarity and in-stay solutions • Own the problem and drive the solution

DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As a Customer Solutions Team Lead at Silverfort, you will lead and mentor a team of Customer Solutions Specialists across the APJ region, driving successful deployments and ensuring customers realize value from the Silverfort platform. You will collaborate closely with Customer Success, Support, and R&D to deliver seamless customer experiences while providing technical guidance in identity and security technologies. Responsibilities - Grow, mentor, and manage a team of Customer Solution Specialists in the APJ region, fostering a collaborative and high-performing team culture - Oversee the deployment of Silverfort solutions, ensuring that customer use cases are met and addressing any complex issues that arise - Develop and execute a regional strategy for technical onboarding and services that aligns with Silverfort’s global objectives and ensures customer satisfaction and retention - Partner with leaders in Customer Success, Support, and R&D teams to ensure seamless customer experiences and contribute to product improvement - Provide technical guidance and mentorship to your team, leveraging your deep understanding of identity and security technologies - Lead initiatives such as training sessions and workshops to maximize product knowledge and customer success - Monitor key performance metrics and use insights to continuously refine strategies and improve team performance Requirements - 6+ years of experience within Post Sales, Professional Services, Solution Architecture or related fields at a software vendor, preferably in the identity or security space - 3+ years of previous management and leadership experience in a similar role - Strong technical background in Active Directory, Microsoft identity, Networking and Information Security - AI and Cloud Security experience - preferred - Proven track record of building and leading high-performing technical teams in a fast-paced, dynamic environment - Exceptional leadership and people management skills, with a focus on team development and customer satisfaction - Demonstrated experience working with Global and large-scale enterprise customers - Comfortable with traveling up to 25% of the time across the APJ region

Role Description This role is ideal for individuals who enjoy working with people and managing details. LJ Horizons is seeking a Customer Support Coordinator to assist with client coordination in a remote environment. You will assist with coordinating customized experiences, including family and group arrangements. - Provide timely and professional support to clients - Assist with coordinating services and client requests - Communicate next steps and updates clearly - Maintain accurate and organized client records - Ensure all details are handled efficiently and accurately - Support clients throughout the full coordination process - Maintain a high level of customer satisfaction Qualifications - Excellent communication skills - Strong attention to detail and organization - Ability to manage multiple responsibilities - Self-driven and dependable - Comfortable using digital tools and systems - Previous customer service experience is a plus Benefits - Structured training program - Flexible scheduling based on availability and client demand - Opportunities for growth within the organization - Supportive and collaborative team environment - Access to tools and resources needed for success Company Description LJ Horizons is a service-driven organization focused on delivering well-coordinated and personalized experiences for our clients. Our team values organization, communication, and consistency in providing a positive client experience.