• Handle hard guest conversations across phone, text, and email • Provide pre-stay clarity and in-stay solutions • Own the problem and drive the solution

DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As a Customer Solutions Team Lead at Silverfort, you will lead and mentor a team of Customer Solutions Specialists across the APJ region, driving successful deployments and ensuring customers realize value from the Silverfort platform. You will collaborate closely with Customer Success, Support, and R&D to deliver seamless customer experiences while providing technical guidance in identity and security technologies. Responsibilities - Grow, mentor, and manage a team of Customer Solution Specialists in the APJ region, fostering a collaborative and high-performing team culture - Oversee the deployment of Silverfort solutions, ensuring that customer use cases are met and addressing any complex issues that arise - Develop and execute a regional strategy for technical onboarding and services that aligns with Silverfort’s global objectives and ensures customer satisfaction and retention - Partner with leaders in Customer Success, Support, and R&D teams to ensure seamless customer experiences and contribute to product improvement - Provide technical guidance and mentorship to your team, leveraging your deep understanding of identity and security technologies - Lead initiatives such as training sessions and workshops to maximize product knowledge and customer success - Monitor key performance metrics and use insights to continuously refine strategies and improve team performance Requirements - 6+ years of experience within Post Sales, Professional Services, Solution Architecture or related fields at a software vendor, preferably in the identity or security space - 3+ years of previous management and leadership experience in a similar role - Strong technical background in Active Directory, Microsoft identity, Networking and Information Security - AI and Cloud Security experience - preferred - Proven track record of building and leading high-performing technical teams in a fast-paced, dynamic environment - Exceptional leadership and people management skills, with a focus on team development and customer satisfaction - Demonstrated experience working with Global and large-scale enterprise customers - Comfortable with traveling up to 25% of the time across the APJ region

Role Description This role is ideal for individuals who enjoy working with people and managing details. LJ Horizons is seeking a Customer Support Coordinator to assist with client coordination in a remote environment. You will assist with coordinating customized experiences, including family and group arrangements. - Provide timely and professional support to clients - Assist with coordinating services and client requests - Communicate next steps and updates clearly - Maintain accurate and organized client records - Ensure all details are handled efficiently and accurately - Support clients throughout the full coordination process - Maintain a high level of customer satisfaction Qualifications - Excellent communication skills - Strong attention to detail and organization - Ability to manage multiple responsibilities - Self-driven and dependable - Comfortable using digital tools and systems - Previous customer service experience is a plus Benefits - Structured training program - Flexible scheduling based on availability and client demand - Opportunities for growth within the organization - Supportive and collaborative team environment - Access to tools and resources needed for success Company Description LJ Horizons is a service-driven organization focused on delivering well-coordinated and personalized experiences for our clients. Our team values organization, communication, and consistency in providing a positive client experience.

Role Description This is a remote position, but candidates must live within driving distance (~50mi) of our main hospital location in Cincinnati, OH. Remote work is only allowed from Ohio, Kentucky, or Indiana for this position. Schedule: M-F 9:00am - 5:30pm Job Responsibilities - Customer Service: - Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. - Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. - Contacts outside representatives to request information or assistance in resolving problems. - Revenue Cycle Support: - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. - Talks to management to explain system errors or to recommend changes to the system. - Compliance: - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). - Safety: - Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. - HIPAA/Confidentiality: - Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage. - Access only information and records necessary to perform the responsibilities of the position. Qualifications - High school diploma or equivalent. - 2+ years of work experience in a related job discipline. Requirements - Primary Location: Remote - Schedule: Full time - Shift: Day (United States of America) - Department: Scheduling Center Operations - Employee Status: Regular - FTE: 1 - Weekly Hours: 40 - Expected Starting Pay Range: $18.16 - $22.25 (Annualized pay may vary based on FTE status) Benefits - Comprehensive job description provided upon request. Company Description At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. - Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years. - Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding. - Recognized as one of America’s Best Large Employers (2025). - America’s Best Employers for New Grads (2025). - One of the nation's America’s Most Innovative Companies as noted by Fortune. - Consistently certified as a great place to work. - A Leading Disability Employer as noted by the National Organization on Disability. - Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC). Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status. EEO/Veteran/Disability