• Talent development and performance management; coaching, and developing a culture of inclusivity and collaboration • Work with other technologies to architect next generation network • Partner with senior technical and business leadership to co-develop multi-year roadmaps for the technology areas across the organization • Proactively identify and solve challenges that negatively impact team velocity and successful delivery • Work with the team to streamline and modernize tools used for network equipment lifecycle management

• Design and implement enterprise network architectures including WAN/SD-WAN, LAN/WLAN, and cloud networking. • Build secure connectivity solutions for cloud environments (AWS VPCs and related services). • Deploy and support firewall and security technologies (Palo Alto, Juniper SRX, cloud firewalls). • Manage identity-based access and network security policies using Cisco ISE and Zero Trust principles. • Partner with security, cloud, and infrastructure teams on architecture, standards, and project delivery. • Create documentation, diagrams, and network design standards.

Role Description Due to a strategic shift toward AI-driven network operations and cloud integration, we are opening a new specialized role for a Lead Network Assurance Engineer. Unlike previous general operations roles, this position is focused specifically on Wireless/Wired Assurance utilizing the Juniper Mist AI platform and overseeing high-level cloud connectivity. Work Set-up: 100% Work from home Work Schedule: Mid to Night Shift (9-hour shift falling within 7:00 AM – 8:00 PM UK Time / 3:00 PM – 4:00 AM PH Time) On-Call: Reactive on-call support as required for high-priority security or cloud incidents What You’ll Do (Duties and Responsibilities) - SME Leadership: Serve as the primary Subject Matter Expert (SME) for Juniper Mist, focusing on AI-driven insights to proactively prevent network degradation. - Cloud Infrastructure Integration: Act as the technical lead for troubleshooting Azure ExpressRoute and AWS Direct Connect integrations—moving the role beyond standard hardware maintenance into cloud-hybrid networking. - Advanced Assurance: Drive "2nd line" network assurance by identifying root causes in complex low-latency or media broadcasting environments. - Strategic Documentation: Beyond standard SOPs, you will design technical diagrams and reporting specifically for cloud-networking health and Mist AI performance. - Operational Training: Conduct knowledge-sharing sessions to upskill junior staff on Mist AI troubleshooting practices. Qualifications - Certification: MUST be CCNP certified with an ACTIVE certification status. - Juniper Mist Proficiency: Proven experience acting as a Subject Matter Expert (SME) for the Juniper Mist AI platform, specifically in managing Wireless and Wired assurance. - Network Fundamentals: Mastery of core networking concepts including VRFs, Quality of Service (QoS), and Multicast. - Infrastructure Maintenance: Hands-on experience in performing critical network maintenance, including firmware/software upgrades and implementing complex change requests. - Service Background: Previous experience in a 2nd line support role within an MSP or IT Solutions Provider environment. - Process Knowledge: Familiarity with ITIL best practices and incident management systems such as ServiceNow, Zendesk, or HaloITSM. - Soft Skills: Customer-centric approach with the ability to communicate complex technical security issues to diverse stakeholders. Nice to Have - Cloud Connectivity: Preferred knowledge of Azure ExpressRoute and AWS Direct Connect. - Industry-Specific Experience: Advantageous to have experience in media broadcasting or low-latency network environments. - Security & SD-WAN: A background in Zscaler and SD-WAN is noted as good to have. What You’ll Get - Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. - Employee as our biggest asset: We are genuinely invested in our people’s career and welfare. - Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. - Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.

• Work with 4G/5G core network products from vendors like Nokia, Ericsson, and Samsung • Analyze and interpret 3GPP specifications and telecom standards • Design and implement API integrations across network functions (NFs) • Work with REST APIs (OpenAPI/Swagger) for telecom integrations • Enable integration of LF CAMARA APIs with network functions such as: - NEF / SCEF - PCF (Policy Control Function) - UDR (Unified Data Repository) • Collaborate with vendors to identify gaps and define API roadmaps • Support implementation of GSMA Open Gateway architectures • Understand and contribute to call flows and connection flows across: - IMS (IP Multimedia Subsystem) - SBA (Service-Based Architecture) - OSS/BSS systems (TM Forum standards)