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Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. Founded in 2006, this Australian systems integrator and managed service provider helps organisations turn technology into a driver of business growth. Its certified experts design, deploy, and manage solutions across contact centre, collaboration, network, security, and cloud, working with leading partners such as Cisco, AWS, Salesforce, and Microsoft. Trusted by over 400 organisations nationwide, the company supports clients across healthcare, finance, education, and telecoms to overcome challenges, improve efficiency, and keep operations running smoothly.
Network Assurance Engineer
Location
Philippines
Posted
54 days ago
Salary
$160K - $190K / year
Seniority
Mid Level
Job Description
Network Assurance Engineer
Penbrothers
Role Description Due to a strategic shift toward AI-driven network operations and cloud integration, we are opening a new specialized role for a Lead Network Assurance Engineer. Unlike previous general operations roles, this position is focused specifically on Wireless/Wired Assurance utilizing the Juniper Mist AI platform and overseeing high-level cloud connectivity. Work Set-up: 100% Work from home Work Schedule: Mid to Night Shift (9-hour shift falling within 7:00 AM – 8:00 PM UK Time / 3:00 PM – 4:00 AM PH Time) On-Call: Reactive on-call support as required for high-priority security or cloud incidents What You’ll Do (Duties and Responsibilities) - SME Leadership: Serve as the primary Subject Matter Expert (SME) for Juniper Mist, focusing on AI-driven insights to proactively prevent network degradation. - Cloud Infrastructure Integration: Act as the technical lead for troubleshooting Azure ExpressRoute and AWS Direct Connect integrations—moving the role beyond standard hardware maintenance into cloud-hybrid networking. - Advanced Assurance: Drive "2nd line" network assurance by identifying root causes in complex low-latency or media broadcasting environments. - Strategic Documentation: Beyond standard SOPs, you will design technical diagrams and reporting specifically for cloud-networking health and Mist AI performance. - Operational Training: Conduct knowledge-sharing sessions to upskill junior staff on Mist AI troubleshooting practices. Qualifications - Certification: MUST be CCNP certified with an ACTIVE certification status. - Juniper Mist Proficiency: Proven experience acting as a Subject Matter Expert (SME) for the Juniper Mist AI platform, specifically in managing Wireless and Wired assurance. - Network Fundamentals: Mastery of core networking concepts including VRFs, Quality of Service (QoS), and Multicast. - Infrastructure Maintenance: Hands-on experience in performing critical network maintenance, including firmware/software upgrades and implementing complex change requests. - Service Background: Previous experience in a 2nd line support role within an MSP or IT Solutions Provider environment. - Process Knowledge: Familiarity with ITIL best practices and incident management systems such as ServiceNow, Zendesk, or HaloITSM. - Soft Skills: Customer-centric approach with the ability to communicate complex technical security issues to diverse stakeholders. Nice to Have - Cloud Connectivity: Preferred knowledge of Azure ExpressRoute and AWS Direct Connect. - Industry-Specific Experience: Advantageous to have experience in media broadcasting or low-latency network environments. - Security & SD-WAN: A background in Zscaler and SD-WAN is noted as good to have. What You’ll Get - Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. - Employee as our biggest asset: We are genuinely invested in our people’s career and welfare. - Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. - Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
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