Role Description We are seeking an experienced Program Manager (PM) to provide leadership and oversight for a medical review services contract supporting the U.S. Army Recruiting Division (USARD). This is a fully remote position responsible for managing personnel, ensuring contract compliance, and serving as the primary point of contact with the Government. Position availability is based on successful contract award. - Provide overall program management, staffing, and operational oversight for contract performance - Serve as the primary liaison to the Contracting Officer’s Representative (COR) - Ensure timely and effective communication with the Government on all program matters - Oversee personnel across multiple geographically dispersed locations - Manage staffing levels, including coordinating coverage for scheduled and unscheduled absences - Notify the COR as soon as possible, but no later than the first hour of any personnel absence, and communicate the plan for coverage - Ensure all services are delivered in accordance with contract requirements and performance standards - Maintain responsiveness to Government needs, inquiries, and priorities Qualifications - Bachelor’s degree from an accredited academic institution (required) - Minimum of three (3) years of relevant experience managing, staffing, overseeing, and completing work of similar scope and complexity - Experience should include demonstrated knowledge of Army Recruiting Battalion and Company Operations - At least two (2) years of experience as a contract manager - Strong understanding of military structure and operations - Proven ability to manage teams across multiple locations - Excellent verbal and written communication skills - Ability to respond effectively and professionally to Government stakeholders Preferred Qualifications - Prior experience supporting federal or Department of Defense (DoD) contracts - Familiarity with medical or behavioral health services programs Schedule - Monday – Friday, 8:00 a.m. to 4:30 p.m. Eastern Standard Time (EST) Work Environment - This is a remote position. Candidates must have a reliable internet connection and the ability to work standard EST business hours. EEO/AAP Statement We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Choctaw is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Disclaimer The above-noted job advertisement is not intended to describe, in detail, rather it is intended to provide a general overview of responsibilities and requirements. Duties may evolve based on contract requirements, mission needs, and Government direction.

• Develop, execute, and lead operational plans for programs and initiatives related to assigned line of business across all market segments and for maintaining alignment and identifying interdependencies between all program level work efforts • Collaborate with various business units, cross functional teams and key stakeholders to ensure timely, accurate and on budget implementation of programs • Conduct analysis, designs solutions, and monitors performance against metrics, business and/or client requirements • Manage products/programs and implement tools/enhancements to ensure new strategies are successfully developed and implemented • Collaborate with other business units to develop business cases to support new program opportunities/enhancements and performance target metrics

• Serve as the primary project lead for assigned projects, accountable for successful delivery across scope, timeline, budget, and outcomes. • Shape and steward project-level strategy in partnership with the Program Director and other cross-functional leads, translating program priorities into clear delivery plans and success measures. • Own project planning from kickoff through close-out, ensuring roles, decision rights, and expectations are clear for internal teams and external partners. • Lead cross-disciplinary teams through ambiguity by setting direction, facilitating decision-making, and maintaining momentum toward outcomes. • Make informed delivery tradeoffs when constraints arise (e.g., scope, timeline, staffing), clearly articulating options, risks, and recommendations. • Monitor progress against goals and adjust plans as needed in response to delivery realities, partner needs, or shifting constraints. • Ensure project work remains aligned with Code for America’s values, user-centered principles, and impact goals throughout execution. • Elevate insights from project delivery — including risks, opportunities, and learnings — to inform Program Director decision-making and portfolio-level understanding. • Lead the end-to-end project management lifecycle for key initiatives, driving scope definition, strategic planning, cross-functional execution, and reporting • Translate program goals into clear scopes, milestones, and realistic workplans across disciplines • Coordinate project timelines, dependencies, and task execution with cross-functional teams • Support smooth cross-functional collaboration (e.g., between Programs, Product, Design, Engineering, Research) • Proactively surface delivery risks early and work with the Program Director to resolve issues before they escalate. • Surface project-level staffing and resource needs, including skill gaps, capacity risks, or upcoming transitions that could impact delivery. • Use tools and norms (e.g., trackers, templates, standups) that improve teamwide delivery practices. • Ensure delivery decisions are grounded in feasibility, capacity, and partner context. • Ensure what we deliver is on time, on budget, and aligned with our values and impact goals • Apply Code for America’s program delivery standards through a strong project management framework across projects, including: • Facilitating clear project kickoffs and a shared understanding of goals and roles • Ongoing risk and opportunity management • Demonstrating consistent partner communication and accountability • Upholding clear documentation and knowledge sharing • Facilitating retrospectives and continuous improvement practices.

Role Description This role is responsible for partnering with internal stakeholders to design and execute Inspira’s efforts to simplify and optimize customer experiences. The purpose of this role is to equip client-facing teams with the tools, resources, training, and insights they need to build strong client relationships, drive engagement, and optimize the way we work. This role bridges the gap between client needs and internal capabilities, focusing on delivering solutions that drive value, growth, and retention. - Drive and deliver strategic initiatives end-to-end by leading solution design, overseeing implementation timelines, and measuring outcomes to ensure alignment with project goals and timeframes. - Serve as a catalyst for change, driving transformation initiatives that support project execution while ensuring seamless adoption of new processes, systems, and technologies. - Partner with sales, marketing, operations, and customer success teams to align enablement strategies with business goals. - Collaborate with Account Managers to gather insights and feedback on opportunities for improvement. - Identify and implement process improvements that drive efficiency and enable Account Management to prioritize relationship building over operational tasks. - Support the implementation and optimization of CRM systems and enablement tools to enhance client engagement and team effectiveness. - Develop and deliver training programs, onboarding resources, and best practice guidelines to promote consistency and excellence in client engagement. - Support the integration of acquisitions by aligning processes, systems, and teams to ensure a seamless transition and consistent client experience. - Proactively identify and address risks and issues related to project delivery by developing effective mitigation strategies and ensuring timely resolution. - Develop and deliver comprehensive project/initiatives related to outputs such as presentations and reports to relevant stakeholders. - Identify inefficiencies in client engagement workflows and collaborate with internal stakeholders to recommend and implement solutions that enhance productivity, streamline processes, and improve client satisfaction. - Ability to manage multiple projects simultaneously and prioritize tasks effectively. - Other duties as assigned. Qualifications - Minimum of 5 years in project management, client management, or a related field, with a strong background in managing cross-functional teams and programs. - Bachelor's degree or equivalent. - Experience with finance, retirement, wealth management, healthcare, and benefits industries. - Experience with various technologies including Salesforce, Tableau, and SharePoint. - Strong analytical skills and proficiency in data analysis tools (e.g., MS Office, including Excel and Visio). - Experience in change management, stakeholder management, and influencing people without authority. - Must be a strategic, innovative, and creative thinker with a solid analytic foundation. - Proven ability to work in ambiguity. - Strong communication, facilitation, and interpersonal skills to connect and engage with all levels of staff, management, and senior leadership. - Ability to influence stakeholders to drive transformative changes. - Willingness to learn, adapt, and promote new processes and methodologies. - Ability to work with minimal direction, and flexibility to adapt to shifting priorities and schedules. - Ability to handle multiple issues simultaneously and manage stressful situations. - A drive to learn and apply new concepts quickly. - Highly motivated to take ownership and drive initiatives with minimal direction. Requirements - Infrequent travel. - Occasionally lifts up to 25 pounds. - Prolonged periods of sitting at a desk and working on a computer.