• Develop, execute, and lead operational plans for programs and initiatives related to assigned line of business across all market segments and for maintaining alignment and identifying interdependencies between all program level work efforts • Collaborate with various business units, cross functional teams and key stakeholders to ensure timely, accurate and on budget implementation of programs • Conduct analysis, designs solutions, and monitors performance against metrics, business and/or client requirements • Manage products/programs and implement tools/enhancements to ensure new strategies are successfully developed and implemented • Collaborate with other business units to develop business cases to support new program opportunities/enhancements and performance target metrics

• Serve as the primary project lead for assigned projects, accountable for successful delivery across scope, timeline, budget, and outcomes. • Shape and steward project-level strategy in partnership with the Program Director and other cross-functional leads, translating program priorities into clear delivery plans and success measures. • Own project planning from kickoff through close-out, ensuring roles, decision rights, and expectations are clear for internal teams and external partners. • Lead cross-disciplinary teams through ambiguity by setting direction, facilitating decision-making, and maintaining momentum toward outcomes. • Make informed delivery tradeoffs when constraints arise (e.g., scope, timeline, staffing), clearly articulating options, risks, and recommendations. • Monitor progress against goals and adjust plans as needed in response to delivery realities, partner needs, or shifting constraints. • Ensure project work remains aligned with Code for America’s values, user-centered principles, and impact goals throughout execution. • Elevate insights from project delivery — including risks, opportunities, and learnings — to inform Program Director decision-making and portfolio-level understanding. • Lead the end-to-end project management lifecycle for key initiatives, driving scope definition, strategic planning, cross-functional execution, and reporting • Translate program goals into clear scopes, milestones, and realistic workplans across disciplines • Coordinate project timelines, dependencies, and task execution with cross-functional teams • Support smooth cross-functional collaboration (e.g., between Programs, Product, Design, Engineering, Research) • Proactively surface delivery risks early and work with the Program Director to resolve issues before they escalate. • Surface project-level staffing and resource needs, including skill gaps, capacity risks, or upcoming transitions that could impact delivery. • Use tools and norms (e.g., trackers, templates, standups) that improve teamwide delivery practices. • Ensure delivery decisions are grounded in feasibility, capacity, and partner context. • Ensure what we deliver is on time, on budget, and aligned with our values and impact goals • Apply Code for America’s program delivery standards through a strong project management framework across projects, including: • Facilitating clear project kickoffs and a shared understanding of goals and roles • Ongoing risk and opportunity management • Demonstrating consistent partner communication and accountability • Upholding clear documentation and knowledge sharing • Facilitating retrospectives and continuous improvement practices.

Role Description This role is responsible for partnering with internal stakeholders to design and execute Inspira’s efforts to simplify and optimize customer experiences. The purpose of this role is to equip client-facing teams with the tools, resources, training, and insights they need to build strong client relationships, drive engagement, and optimize the way we work. This role bridges the gap between client needs and internal capabilities, focusing on delivering solutions that drive value, growth, and retention. - Drive and deliver strategic initiatives end-to-end by leading solution design, overseeing implementation timelines, and measuring outcomes to ensure alignment with project goals and timeframes. - Serve as a catalyst for change, driving transformation initiatives that support project execution while ensuring seamless adoption of new processes, systems, and technologies. - Partner with sales, marketing, operations, and customer success teams to align enablement strategies with business goals. - Collaborate with Account Managers to gather insights and feedback on opportunities for improvement. - Identify and implement process improvements that drive efficiency and enable Account Management to prioritize relationship building over operational tasks. - Support the implementation and optimization of CRM systems and enablement tools to enhance client engagement and team effectiveness. - Develop and deliver training programs, onboarding resources, and best practice guidelines to promote consistency and excellence in client engagement. - Support the integration of acquisitions by aligning processes, systems, and teams to ensure a seamless transition and consistent client experience. - Proactively identify and address risks and issues related to project delivery by developing effective mitigation strategies and ensuring timely resolution. - Develop and deliver comprehensive project/initiatives related to outputs such as presentations and reports to relevant stakeholders. - Identify inefficiencies in client engagement workflows and collaborate with internal stakeholders to recommend and implement solutions that enhance productivity, streamline processes, and improve client satisfaction. - Ability to manage multiple projects simultaneously and prioritize tasks effectively. - Other duties as assigned. Qualifications - Minimum of 5 years in project management, client management, or a related field, with a strong background in managing cross-functional teams and programs. - Bachelor's degree or equivalent. - Experience with finance, retirement, wealth management, healthcare, and benefits industries. - Experience with various technologies including Salesforce, Tableau, and SharePoint. - Strong analytical skills and proficiency in data analysis tools (e.g., MS Office, including Excel and Visio). - Experience in change management, stakeholder management, and influencing people without authority. - Must be a strategic, innovative, and creative thinker with a solid analytic foundation. - Proven ability to work in ambiguity. - Strong communication, facilitation, and interpersonal skills to connect and engage with all levels of staff, management, and senior leadership. - Ability to influence stakeholders to drive transformative changes. - Willingness to learn, adapt, and promote new processes and methodologies. - Ability to work with minimal direction, and flexibility to adapt to shifting priorities and schedules. - Ability to handle multiple issues simultaneously and manage stressful situations. - A drive to learn and apply new concepts quickly. - Highly motivated to take ownership and drive initiatives with minimal direction. Requirements - Infrequent travel. - Occasionally lifts up to 25 pounds. - Prolonged periods of sitting at a desk and working on a computer.

Program Support Specialist Position NumberXXXXXX DepartmentR.E.A.L. Job Grade7 Anticipated Salary Range$22.00 BenefitsNot benefit eligible Notice of Nondiscrimination The University of St. Francis does not discriminate in its employment practices or in its educational programs on the basis of any protected class. The University also prohibits retaliation against any person opposing discrimination or harassment or participating in any internal or external investigation or complaint process related to allegations of misconduct. For a complete copy of USF’s Policy on Equal Opportunity, Harassment, and Nondiscrimination for All Faculty, Students, Employees and Third Parties or for more information, please go to https://www.stfrancis.edu/titleix/ or contact the Title IX Coordinator at TitleIX@stfrancis.edu. Position Summary Rooted in the Catholic and Franciscan tradition, the part-time Program Support Specialist advances the mission of the College of Education by supporting programs that prepare thoughtful, skilled, and compassionate educators. This role contributes to a collaborative academic community grounded in respect, service, integrity, and compassion, ensuring that students, partners, and colleagues are supported with care and professionalism. The position plays a key role in program operations, student success, and data-informed decision-making that strengthens and grows the College’s impact. Essential Duties & Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES - Support the onboarding of new students in a manner that reflects compassion and respect, ensuring a welcoming and inclusive experience - Develop, maintain, and audit academic degree plans and academic records with a high level of accuracy and integrity - Independently manage student and programmatic data entry and maintenance, ensuring systems are current, reliable, and aligned with institutional standards - Generate enrollment and program reports, analyze trends, and share insights to support continuous improvement and growth - Work with marketing department to design promotional and web-based materials for program recruitment - Engage with school and community partners in a spirit of service, helping to identify areas of need and support the development and expansion of responsive programs - Collaborate with faculty, staff, and partners to advance shared goals, contributing to a culture of mutual respect and teamwork - Communicate clearly, professionally, and compassionately with students and partners, providing timely and supportive responses - Demonstrate initiative and accountability while working both independently and collaboratively - Perform in support of the College of Education and the broader university mission - Participate in and promote a culture of continuing quality improvement - Other related duties as assigned Minimum Requirements - Bachelor’s degree - Demonstrated commitment to the values of respect, service, integrity, and compassion with a strong focus on positive relationships - Strong organizational skills and attention to detail - Ability to manage multiple responsibilities and work both independently and collaboratively - Proficiency in Microsoft Office (especially Excel) - Strong written and verbal communication skills with a relational, service-oriented approach - Ability to analyze data and use findings to support program improvement and strategic growth - Willingness to support the Catholic and Franciscan values of the university Preferred Requirements - Experience in PK-12 and higher education - Experience with enrollment management, academic advising systems, student information systems, and/or program coordination (Canvas, Banner, etc.) - Familiarity with data reporting tools or dashboards - Proficiency in publishing software programs such as Adobe and Canva - Experience working with school districts or community-based educational partners Hours/Shift/Work Schedule Part-time position working 20 hours per week. This position is part-time and temporary (the position will expire no later than May 31, 2029). Physical Requirements of Position Work is performed in an office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. This is sedentary work which requires the following physical activities: sitting, walking, bending, stooping, finger dexterity, repetitive motions, talking, hearing and visual acuity. Posting Detail Information Posting NumberFP0767-16 Open Until FilledYes