Code for America

• Conduct descriptive data analysis using case, survey, and event data to identify and size problems. Collaborate with cross-functional partners to identify potential improvements • Develop and implement key metrics to measure the effectiveness and impact of our products and services • Apply AI/ML techniques in collaboration with cross-functional teams to improve the delivery of products and services • Analyze administrative and public data to estimate the impact of proposed changes. • Create and maintain dashboards and visualizations to communicate key insights to stakeholders • Build and maintain evaluation pipelines to monitor AI system performance and turn results into prompt, model, and design improvements • Clean, combine, and make sense of diverse administrative data. • Investigate the barriers people face in applying for and keeping benefits. • Work with qualitative researchers to generate hypotheses about how to help our users. • Make use of past findings internally, from agencies, and from outside researchers to help strategically guide projects. • Work with program, product, engineering, and design to identify where our analytics and AI capacity will be most impactful. • Break down, estimate, and prioritize tasks with a good architectural/systems perspective • Lead and deliver on medium to large size projects • Create and maintain technical documentation for data science projects and models • Communicate project status, risks, and outcomes to technical and non-technical stakeholders • Mentor other data scientists on the team • Contribute to the development of data science best practices and standards • Other duties as assigned

• Conceive and produce content across multiple formats–video, written features, blog posts, case studies, reports, and podcast-style audio–often moving from idea to finished product with limited direction. • Write and edit compelling, audience-first copy that adapts in tone and depth across channels without losing the thread of our brand voice. • Shoot, edit, and deliver video content end-to-end, including graphics, captions, and platform-ready formatting. • Produce and edit audio content, including interviews, short-form storytelling, and episodic formats. • Manage and direct vendors as needed. • Hold a high creative bar across everything you make, and model that standard for others on the team. • Own and drive content strategy for key functional areas, translating organizational priorities into content plans that build audiences over time, not just inform them. • Champion a consistent pipeline of fresh ideas, new formats, unexpected angles, and emerging platforms — make the case for experimentation and create conditions for the team to try new things. • Identify timely hooks and opportunities to extend, repurpose, or reimagine existing content in ways that earn new attention. • Lead content calendar planning with ideas that are timely, mission-connected, and genuinely interesting to the people we want to reach. • Use performance data to continuously sharpen content and distribution decisions, and advocate for strategic improvements based on what you learn. • Anticipate shifts in audience behavior, platform dynamics, or organizational priorities and proactively adapt the content approach. • Oversee content publishing across web, blog, and email ensuring the calendar runs smoothly and stakeholders are aligned. • In collaboration with Marketing, build and send email campaigns, including copy, audience segmentation, and platform setup. • Ensure all content meets standards for brand voice, visual consistency, and accessibility — and establish or improve the processes that make this consistent at scale. • Partner closely with colleagues across MarComms, Philanthropy, Delivery, and Product to surface stories and translate complex work into content people want to engage with. • Interview staff, partners, and subject-matter experts to gather raw material for stories and campaigns. • Lead content projects end-to-end, including timelines, reviews, and approvals - resolving dependencies and keeping work moving across teams. • Serve as a strategic thought partner to cross-functional stakeholders, helping them understand content tradeoffs and make smarter decisions. • Partner with other content creators on the team to establish quality standards and workflows.

• Design Process: Independently lead service design execution across multiple large and complex projects or workstreams as an individual contributor. • Design Process: Demonstrate strong analytical and creative thinking on how to improve the end-to-end, front-to-back, and multi-modal user experience across your assigned product, project, or portfolio. • Design Process: Understand the relevant policies, infrastructure, technology, and system constraints that affect the experience within a given government service. • Design Process: Highlight potential gaps and areas of opportunity for improvement across the whole service, including client, staff, or processes, focusing holistically on all channels of interaction. • Design Process: Use common service design methods and artifacts to document proposed service interventions and clearly communicate your understanding to the team and government partners of current and proposed future state of a service, such as journey maps, service blueprints, system diagrams, and ecosystem maps. • Design Process: Define ways in which a service intervention’s impact can be measured and how impact metrics ladder up to stakeholder goals and user needs. • Design Process: Participate in planning and carrying out user research activities and synthesizing research findings, typically in partnership with qualitative user researchers. • Design Process: Create and test design interventions and/or hypotheses by creating low, mid, or high-fidelity prototypes. Use these to generate useful feedback and iterate towards the best solution for people impacted. • Partnership and Collaboration: Partner closely with individual contributors and managers from other disciplines (e.g., engineering, research, product, data science, and program) to find elegant but practical solutions to design challenges. • Partnership and Collaboration: Design and facilitate collaborative sessions/workshops with internal and external stakeholders to gather input on design directions, identify priority user stories to focus on, and drive alignment around strategic design directions. • Partnership and Collaboration: Develop and maintain collaborative, professional relationships with government partners, CBOs, and advisory consultants necessary to achieve successful project outcomes. • Partnership and Collaboration: Deliver presentations to internal and external partners that capture attention and convey key messages succinctly, using storytelling techniques and visual communication to highlight client and worker experience. • Partnership and Collaboration: Participate in project or portfolio conversations and provide your input as a service design subject matter expert to inform strategic decisions about project and product direction. • Team Health and Mentorship: Participate in operational and best-practices initiatives within the Service Design discipline and the broader User Experience department. • Team Health and Mentorship: Act as a mentor to support more junior design staff in their work by pairing, coaching, and raising the quality bar of outputs. • Team Health and Mentorship: Deliver constructive critical design feedback to UX and service design peers. • Team Health and Mentorship: Serve has a champion of Service Design across the organization, participating in teaching and learning opportunities, and evangelizing human-centered design. • Team Health and Mentorship: Contribute to the organization's credibility and thought leadership in design.

• Build and maintain relationships and develop technical champions within government and partner organizations. • Assist in project planning and drafting statements of work and technical requirements • Work closely with cross-functional government partners to clarify problems and understand system constraints, and offer feasible and high-value technical solutions that consider the needs of all stakeholders. • Assist in documenting and communicating technical best practices and in the framing of government RFPs. • Collaborate with government partners and provide written resources to communicate complex technical concepts. • Provide technical perspectives and expertise in service of improved government services for government agencies, organizational stakeholders, and other key audiences. • Estimate project scope and rough project plans for government initiatives. • Contribute technical analysis to assessments of prospective new state engagements, including landscape research and partner capacity findings, in support of team and leadership decision-making. • Implement proof-of-concept applications, software installations, and custom development projects. • Lead light technical implementations and low / no-code software solutions. • Develop and implement training plans and documents to empower government agencies to improve and modernize the delivery of government services. • Other duties as assigned

• Own the full lifecycle of Code for America's AI Acceptable Use Policy: drafting foundational policy from the ground up, socializing it across the organization, driving adoption, and revising it on an ongoing basis as tools, risks, and best practices evolve • Advise on the employee-facing implications of AI tool deployment, including acceptable use boundaries, monitoring practices, and policy provisions that intersect with employment law and workforce relations — working in close coordination with People Operations and Legal. • Write governance frameworks and policy documents in accessible, plain-language formats — ensuring that staff at all levels and across all disciplines can understand and act on guidance, not just compliance and IT teams • Serve as an internal consultant to teams in the early stages of exploring, piloting, or refining AI-assisted workflows — guiding experimentation with a "yes, and here's how to do it safely" orientation • Document and share learnings from team-level pilots to build organizational knowledge and surface replicable patterns • Act as a liaison between IT/security and non-technical program and operations teams, translating between contexts and representing staff needs when governance or tooling decisions are being made • Partner with People Operations and Legal on the development and ongoing review of AI-related employment policies, including policies that govern employee conduct, monitoring, and use of AI tools in the workplace — ensuring governance frameworks are informed by and aligned to employee relations considerations. • Lead change management for AI-related transitions — helping staff understand not just what is changing, but why, and what it means for their work • Partner closely with Security Engineering to ensure AI governance and enablement work is integrated with the organization's broader security posture • Collaborate with compliance stakeholders and legal/People Operations as needed to assess AI tool risk, data privacy implications, and organizational policy alignment— including implications for employee relations and workforce obligations. • Monitor the evolving AI governance and security landscape and proactively recommend policy and control updates as new tools, risks, or regulations emerge • Maintain the vendor inventory, conduct lightweight third-party security reviews on new tools, and escalate higher-risk reviews to the Security Engineering team • Coordinate security awareness programming, including staff training and onboarding modules • Design, launch, and continuously improve a suite of AI enablement resources: training sessions, onboarding guides, office hours, self-serve resource hubs, and practical playbooks • Facilitate workshops and learning sessions for staff across all levels and disciplines, explaining technical concepts in accessible, jargon-free ways • Build and steward an internal AI Champions network — recruiting, supporting, and coordinating peer advocates across departments to drive adoption and share learnings • Develop onboarding materials for new staff and role-specific enablement resources for teams with specialized AI use cases • Other duties as assigned

• Support planning and reporting processes, including forecasts, annual budgets, and multi-year planning • Help maintain CfA’s financial planning and analysis solution • Improve budget and accounting processes, including creating a culture of financial literacy • Provide analysis, insight and support for recommendations to leadership groups to drive strategic objectives and meet key financial and operational business goals • Support financial reporting in conjunction with funder and stakeholder requirements • Prepare government grant invoices and drawdowns • Help with tracking funds spent and forecasting future spend against foundation grants, including helping to prepare required reports related to these activities • Own the nonprofit fund accounting process • Maintain the data models in CfA’s financial planning and analysis solution and track budget to actuals • Provide oversight for the the monthly close process and perform key functions, including American Express report approvals in Concur, data cleaning, revenue entry, and providing other backup, as necessary • Provide supervision and support to direct reports (currently the Financial Analyst and the Senior Financial Analyst) that ensure their professional growth • Navigate interpersonal and cross-functional conflict directly to ensure relationships and work can successfully move forward

• Close $2M (total contract value) of grants per year from new funders and existing funders. • Pitch and present excellently to funders, and produce strong written material including proposals and reports. • Responsible for building, managing, soliciting, and stewarding six to seven figure multi-year grants and philanthropic investments from a pipeline of foundations and individual donors. • Identifying and evaluating funding opportunities by integrating knowledge of funder priorities, program strategy, and organizational capacity. • Setting and leading internal meetings to assess and greenlight opportunities. • Shepherding project plans, budgets and narratives and being responsible for shipping materials to the funder for consideration. • Report to the Head of Philanthropy and expected to travel 25% of the time.

• Lead technical advisement, implementation, migration, and integration projects for government safety net services. • Assist in project planning and drafting statements of work and technical requirements. • Build and integrate AI-powered solutions—including LLMs, agentic orchestration, RAG—ensuring they are mitigate biases and remain to the people they serve. • Implement proof-of-concept applications, software installations, and custom development projects. • Ability to think in "primitives" and "capabilities," preferring modular, reusable frameworks over bespoke scripts. • Design and implement flexible solutions to challenges involving data quality, normalization and spread. • Work closely with cross-functional government partners to clarify problems and understand system constraints, and offer feasible and high-value technical solutions that consider the needs of all stakeholders. • Provide technical perspectives and expertise in service of improved government services for government agencies, organizational stakeholders, and other key audiences. • Evaluate the technical landscape and partner capacity for prospective new state engagements, drafting assessments and recommendations. • Assist in documenting and communicating technical best practices and in the framing of government RFPs. • Estimate project scope and rough project plans for government initiatives. • Assist in project planning and drafting statements of work: work closely with clients to build out detailed technical requirement and specification documents. • Build and maintain relationships and develop technical champions within government and partner organizations. • Participate in calls with government partners and provide written resources to communicate complex technical concepts.

• Serve as the primary project lead for assigned projects, accountable for successful delivery across scope, timeline, budget, and outcomes. • Shape and steward project-level strategy in partnership with the Program Director and other cross-functional leads, translating program priorities into clear delivery plans and success measures. • Own project planning from kickoff through close-out, ensuring roles, decision rights, and expectations are clear for internal teams and external partners. • Lead cross-disciplinary teams through ambiguity by setting direction, facilitating decision-making, and maintaining momentum toward outcomes. • Make informed delivery tradeoffs when constraints arise (e.g., scope, timeline, staffing), clearly articulating options, risks, and recommendations. • Monitor progress against goals and adjust plans as needed in response to delivery realities, partner needs, or shifting constraints. • Ensure project work remains aligned with Code for America’s values, user-centered principles, and impact goals throughout execution. • Elevate insights from project delivery — including risks, opportunities, and learnings — to inform Program Director decision-making and portfolio-level understanding. • Lead the end-to-end project management lifecycle for key initiatives, driving scope definition, strategic planning, cross-functional execution, and reporting • Translate program goals into clear scopes, milestones, and realistic workplans across disciplines • Coordinate project timelines, dependencies, and task execution with cross-functional teams • Support smooth cross-functional collaboration (e.g., between Programs, Product, Design, Engineering, Research) • Proactively surface delivery risks early and work with the Program Director to resolve issues before they escalate. • Surface project-level staffing and resource needs, including skill gaps, capacity risks, or upcoming transitions that could impact delivery. • Use tools and norms (e.g., trackers, templates, standups) that improve teamwide delivery practices. • Ensure delivery decisions are grounded in feasibility, capacity, and partner context. • Ensure what we deliver is on time, on budget, and aligned with our values and impact goals • Apply Code for America’s program delivery standards through a strong project management framework across projects, including: • Facilitating clear project kickoffs and a shared understanding of goals and roles • Ongoing risk and opportunity management • Demonstrating consistent partner communication and accountability • Upholding clear documentation and knowledge sharing • Facilitating retrospectives and continuous improvement practices.

• Develop and proactively communicate a clear, actionable vision for your group's focus area • Translate organizational priorities and emerging opportunities into product strategy for your group, making clear choices about where to invest and where to say no • Partner with the VP of Product and cross-functional leaders to ensure your group's strategy connects to the broader organizational strategy • Proactively identify, scope, and validate emerging opportunities across areas, in collaboration with other Product Directors, disciplines and teams • Consistently communicate product roadmaps, priorities, future potential opportunities, impact, and results across the organization • Collaborate with Strategic Partnerships on thoughtful pricing and revenue negotiations and approaches • Lead and develop a team of product managers, providing guidance, mentorship, and feedback • Empower product managers to take accountability and ownership of their work • Foster a culture of curiosity, collaboration, and continuous improvement within your team • Build your team's capabilities for the AI era • Partner with engineering, experience, and program leadership to ensure product priorities are informed by user needs, policy opportunities, and technical feasibility