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Director, Provider Solutions – Business Development
Location
United States
Posted
128 days ago
Salary
$105K - $165.4K / year
Seniority
Lead
Job Description
Director, Provider Solutions – Business Development
VSP Vision Care
• Lead efforts in delivering exceptional, innovative, and value-driven experiences across our provider network. • Champion customer-centric innovation and drive transformative initiatives across the organization. • Develop and maintain strong external relationships with policy-setting doctors and influencers within the optical industry. • Implement strategies designed to influence the competitive markets in which doctors operate. • Develop and execute a tailored, comprehensive customer experience strategy that differentiates the company in the optical industry. • Build and lead high-performing customer-facing teams that deliver consistency, personalization, and value across channels. • Serve as a key strategic advisor on customer engagement, experience design, and operational alignment. • Partner with other teams to align on value-added services for providers. • Drive integration across multiple business units. • Ensure alignment between programs, products, initiatives, and customer expectations to create a seamless provider experience. • Drive innovative initiatives within the provider network through cross-functional teams, driving provider engagement models and multi-channel customer support. • Champion innovation for our provider customer experience through technology, data insights, programs, and product placement. • Evaluate and implement forward-looking business needs that improve provider engagement and revenue. • Build scalable systems to capture and act on customer insights and feedback. • Lead continuous improvement initiatives in collaboration with senior leadership.
Job Requirements
- Bachelor’s Degree in Business or related field, or equivalent experience
- Minimum of 2 years of experience related to functional area
- Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
- Strong direct outside sales, sales management, account management, business development, or client relationship experience, preferably in the optical industry
- Strong knowledge of the optical retail business
- Strong leadership skills and team-building capabilities
- Demonstrated capability to manage large teams of people
- Advanced written and verbal communication, influencing, and problem-solving skills
- Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict
- Demonstrated ability to balance customer needs & corporate objectives
- Demonstrated track record in driving successful teams
- Demonstrated ability to build relationships with key decision-makers and industry leaders
- Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders
- Ability to analyze business and drive results
- Strong attention to detail, organizational and customer service skills; excellent presentation skills
- Strong business aptitude and problem-solving skills
- Strategic skills to support envisioning work, planning, and forecasting
- Ability to travel up to 50% of the time
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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