Role Description Join UnityPoint Health as a ServiceNow Solution Architect! This role leads the design, architecture, implementation, and optimization of ServiceNow solutions across the enterprise. The ServiceNow Architect combines strategic platform architecture with hands-on configuration and data modeling expertise to support digital transformation and ITSM modernization efforts. The architect ensures alignment with organizational goals, regulatory standards, and best practices while driving innovation and operational efficiency in a healthcare environment supported by a Managed Service Provider (MSP). - Hours: Monday-Friday 8am-5pm - Location: Remote - applicants must reside within the UPH footprint of Iowa, Illinois, or Wisconsin Responsibilities - Architecture & Strategy: - Lead the design, configuration, and implementation of ServiceNow applications and custom solutions, focusing on ITSM, ITOM, CMDB, SPM, and HRSD modules. - Define and enforce architectural standards, frameworks, and best practices for ServiceNow implementations. - Develop strategic roadmaps aligned with enterprise goals and regulatory requirements (e.g., HIPAA, HITECH). - Deliver architecture documentation, including system diagrams, data dictionaries, and integration models. - Ensure compliance with enterprise architecture, cybersecurity, and ISO/NIST standards. - Healthcare Integration: - Architect integrations with Electronic Health Record (EHR) systems (Epic), Active Directory, and other healthcare platforms. - Ensure platform compliance with PHI/PII data handling standards and healthcare regulations. - Partner with network, infrastructure, and cloud teams to ensure accurate data exchange between ServiceNow and systems like Azure, VMware, Solarwinds, and other monitoring platforms. - Platform Development & Optimization: - Lead customization efforts using Glide APIs, Flow Designer, UI Builder, and scoped applications. - Oversee platform upgrades, patching, and performance tuning to maintain optimal functionality. - Architect integrations between ServiceNow and enterprise systems (e.g., network operations, Workday, Sailpoint, asset management) using APIs, IntegrationHub, and data pipelines. - Create data mapping, normalization, and reconciliation strategies for CMDB and dependent systems. - Support data-driven automation initiatives, leveraging AI Ops, Predictive Intelligence, and event correlation tools. - Leadership & Collaboration: - Mentor ServiceNow development teams in scripting, workflow design, and data architecture best practices. - Collaborate with solution owners to define data governance, lifecycle management, and schema design standards. - Work closely with MSP teams to ensure daily support and development activities align with architectural vision. - Present technical solutions and architectural recommendations to senior leadership and cross-functional teams. - Governance & Documentation: - Establish governance frameworks for data integrity, access control, and system configurations. - Produce detailed architecture diagrams, workflows, and implementation guides. - Participate in solution design meetings and approve technical solutions. - Drive ServiceNow transformation by embracing continuous learning, deepening expertise, and delivering innovative, future-ready solutions. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field required - 8+ years of progressive IT experience - 5+ years of hands-on ServiceNow experience - 3+ years in an architect or technical lead role - Strong hands-on experience with data modeling and configuration item (CI) relationship mapping within ServiceNow CMDB - ServiceNow Certified System Administrator (CSA) required - ServiceNow Certified Application Developer (CAD) required - At least two Certified Implementation Specialist (CIS) Certifications required - ServiceNow Certified Technical Architect (CTA) required - ServiceNow Certified Master Architect (CMA) preferred - Proven experience in healthcare IT environments or with healthcare clients - Strong understanding of ITIL frameworks and healthcare compliance standards (e.g., HIPAA, HITECH) - Experience with ServiceNow modules: ITSM, ITOM, HRSD, CMDB, HAM/SAM, SPM - Strong integration experience with REST/SOAP APIs, LDAP, and EHR systems - Familiarity with Agile methodologies and DevOps pipelines for continuous delivery - Knowledge of CSDM, domain separation, and multi-tenant architecture - Excellent communication, leadership, stakeholder engagement skills. Ability to translate complex technical concepts into clear business solutions - Experience with ServiceNow Performance Analytics, reporting, and dashboard design - Exposure to cloud infrastructure (AWS, Azure) and security best practices Benefits - Expect paid time off, parental leave, 401K matching, and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability, and more. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career, and adoption assistance to help you grow your family. - Commitment to champion a culture of belonging where everyone feels valued and respected. - Support and development opportunities to deliver an exceptional employment experience.

• Lead project teams, directing coworker and client teams in solution design and development. • Lead end-to-end ServiceNow solution architecture across one or more product lines (e.g., ITSM, ITOM, CSM, ITAM, etc.), ensuring alignment to platform best practices and client business outcomes. • Aggregate oversight of technical solutions across multiple projects to ensure synergy in our approach and broad visibility to the solutions delivery team • Proactively addresses or escalates any budget issues that are identified during the project. • Quality Assurance for SOW requests that meet triggers for size, cross brand, and complexity. • Perform peer review of deliverables from other team members for technical content to ensure accuracy. • Maintain client relationships as a trusted Technical Advisor. • Serve as focal point for communications between multiple departments and clients, when necessary, using experience and judgment to communicate effectively to all parties. • Recommend solutions supporting client account teams with development of proposals, quotations, and presentations. • Define and govern ServiceNow platform architecture, including data model design, integration patterns, environment strategy, and security model. • Act as the primary owner of technical solution design artifacts. • Lead technical discovery workshops and translate business requirements into scalable ServiceNow solutions aligned to CSDM and platform standards. • Define and enforce platform governance. • Provide architectural guidance for complex integrations.

• Provide leadership for Advisory teams, comprised of senior advisory consultants focused on strategy, platform maturity, operating model design, and transformation enablement. • Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. • Expand these relationships to CDW account managers, regional managers, architects and engineers. • Collaborate with Sales, Advisory Consultants, Services Teams and Management to maximize services financial results. • Partner with Sales leadership to support complex pursuits, including opportunity qualification, deal shaping, advisory positioning, estimates, and executive-level client conversations. • Collaborate with practice, portfolio, and delivery leadership to ensure advisory work transitions effectively into delivery and managed services motions. • Manage team members’ performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability. • Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies. • Act as escalation point for issue resolution related to team member performance or client satisfaction. • Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. • Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with “C” suite level leadership.

• Design and develop ServiceNow integrations using REST, SOAP, Integration Hub, Spokes, and MID Server • Build and maintain API endpoints, scripted REST APIs, and data import/export interfaces • Configure Transform Maps, Data Sources, Scheduled Jobs, and ETL logic • Implement secure authentication methods (OAuth 2.0, Basic Auth, API Keys, JWT) • Troubleshoot integration issues, perform debugging, and optimize performance • Work with cross functional teams to understand integration needs and deliver scalable solutions • Maintain documentation for integration flows, mappings, and error handling processes • Ensure compliance with security, data governance, and ServiceNow best practices.