• Lead project teams, directing coworker and client teams in solution design and development. • Lead end-to-end ServiceNow solution architecture across one or more product lines (e.g., ITSM, ITOM, CSM, ITAM, etc.), ensuring alignment to platform best practices and client business outcomes. • Aggregate oversight of technical solutions across multiple projects to ensure synergy in our approach and broad visibility to the solutions delivery team • Proactively addresses or escalates any budget issues that are identified during the project. • Quality Assurance for SOW requests that meet triggers for size, cross brand, and complexity. • Perform peer review of deliverables from other team members for technical content to ensure accuracy. • Maintain client relationships as a trusted Technical Advisor. • Serve as focal point for communications between multiple departments and clients, when necessary, using experience and judgment to communicate effectively to all parties. • Recommend solutions supporting client account teams with development of proposals, quotations, and presentations. • Define and govern ServiceNow platform architecture, including data model design, integration patterns, environment strategy, and security model. • Act as the primary owner of technical solution design artifacts. • Lead technical discovery workshops and translate business requirements into scalable ServiceNow solutions aligned to CSDM and platform standards. • Define and enforce platform governance. • Provide architectural guidance for complex integrations.

• Provide leadership for Advisory teams, comprised of senior advisory consultants focused on strategy, platform maturity, operating model design, and transformation enablement. • Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. • Expand these relationships to CDW account managers, regional managers, architects and engineers. • Collaborate with Sales, Advisory Consultants, Services Teams and Management to maximize services financial results. • Partner with Sales leadership to support complex pursuits, including opportunity qualification, deal shaping, advisory positioning, estimates, and executive-level client conversations. • Collaborate with practice, portfolio, and delivery leadership to ensure advisory work transitions effectively into delivery and managed services motions. • Manage team members’ performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability. • Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies. • Act as escalation point for issue resolution related to team member performance or client satisfaction. • Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. • Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with “C” suite level leadership.

• Design and develop ServiceNow integrations using REST, SOAP, Integration Hub, Spokes, and MID Server • Build and maintain API endpoints, scripted REST APIs, and data import/export interfaces • Configure Transform Maps, Data Sources, Scheduled Jobs, and ETL logic • Implement secure authentication methods (OAuth 2.0, Basic Auth, API Keys, JWT) • Troubleshoot integration issues, perform debugging, and optimize performance • Work with cross functional teams to understand integration needs and deliver scalable solutions • Maintain documentation for integration flows, mappings, and error handling processes • Ensure compliance with security, data governance, and ServiceNow best practices.

• This is a remote position. • Role: Senior ServiceNow Developer • Location: REMOTE • Duration: 6+ Months Contract • MUST HAVE POWER APPS AND AI COPILOT IN ADDITION TO SERVICE NOW. • Enhancing existing ServiceNow catalog items, including implementing functional improvements and aligning them with business requirements. • creating and executing detailed test scripts, particularly within Asset Management and similar programs. • I’m comfortable taking existing stories or test cases and expanding them into comprehensive, well-documented scripts to ensure full coverage. • In my recent roles, I’ve operated as a self-starter, often stepping into projects with minimal guidance and driving tasks independently from analysis through implementation and validation. • As a Service Management Analyst, you will be part of the Service Management Department, where your primary responsibilities will be working with ServiceNow's Configuration Management (CMDB), Discovery, Digital Portfolio Manager (DPM) and IT Asset Management (ITAM/HAM Pro/SAM Pro) modules enhancing maturity and driving improvement initiatives. • Responsibilities: Support and enhance Discovery schedules • Support and enhance Service Mapping • Support and enhance Hardware and Software Asset Management • Support and enhance ServiceNow Knowledge Management practices • Provide CMDB guidance during the weekly CMDB Office hours for Audits, Lifecycle tasks and general CMDB questions • Work and complete ITSM related ServiceNow stories UAT stories from monthly sprint and projects • Assist with report development and integration development • Assist with ad-hoc tasks related to the ITOM, ITAM, ITSM initiatives • Planned initiatives: Streamline CMDB Maintenance activities • Re-evaluate CSDM framework and mature accordingly • Implement additional ITAM Publisher Packs and vendor integrations • Implement reconciliation of Discovered CIs for CMDB accuracy and SAFE Controls • CMDB User self-service, reporting enhancement with ServiceNow and Power BI • Build training sessions and documentation for CMDB and ITAM