Title: Release Customs Analyst Location: McAllen, TX, US, 78503 Department: Customs Brokerage Remote Job Description: We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. JOB SUMMARY Reporting to the Manager, Service Delivery, this is a remote role responsible for the timely processing and release of all client shipments. The ideal candidate has strong computer or administrative skills, is bilingual, and is able to work Monday through Friday 10am to 7pm CST. Experience creating customs entries is a plus. KEY DUTIES & RESPONSIBILITIES - Ensure accurate and timely processing of shipments which could include all modes of transportation. - Create customs entries through review, proper selection of client records, proper data entry, and interpretation of documentation for all clients' shipments. - Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate. - Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code - Work with the Release Import Analyst's or the client service team as required for missing documentation, information or instructions necessary to release a shipment. - Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). - Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations. - Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via email - Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards. - When applicable, assist in billing and data entry (ASR – automated systems rating) where required. - Participate fully with other team members in the day-to-day operation of Release Operations. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. KNOWLEDGE & SKILLS - Excellent oral and written communication and organizational skills - Client Service oriented -- interpersonal skills with internal/external clients and coworkers - Ability to handle large volumes and meet tight deadlines - Attention to detail; organization, completeness and accuracy - Good analytical skills with problem-solving ability - Ability to make decisions and recommendations within authorized limitations - Excellent time management skills - Knowledge of Word and Excel software. WORK EXPERIENCE – MINIMUM REQUIRED No experience required EDUCATION Required: High School/GED or equivalent Preferred: Associates Degree or post-secondary education We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Location: TX McAllen - US049, TX El Paso TX - US084

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