TLC Worldwide

• You will develop, maintain, and enhance reporting, dashboards, and analytical solutions that provide clear, actionable insights across TLC’s operational, client, and product environments. • You will analyse business, campaign, loyalty, and customer engagement data to identify trends, opportunities, risks, and areas for optimisation, supporting KPI tracking, commercial analysis, forecasting, and data-driven decision-making across the organisation. • You will work with data from Snowflake and connected operational systems to transform, analyse, and model data into trusted, business-ready datasets and semantic layers that support scalable reporting and self-service analytics. • You will help ensure data is accurate, structured, documented, and optimised for insight generation across the business. • You will contribute to improving reporting processes, dashboard usability, automation, and analytical workflows across TLC’s modern data environment. • You will support the adoption of AI-enabled analytics, intelligent workflows, and AI-assisted tooling to improve efficiency, accessibility of insights, and decision-making, while helping evolve future predictive and advanced analytical capabilities. • You will work closely with Product, Technology, Client Services, Commercial, and Leadership teams to understand business requirements, translate them into analytical solutions, and communicate insights clearly to both technical and non-technical stakeholders. • You will help maintain high standards of data accuracy, consistency, governance, and reporting best practices across TLC’s analytics environment. • You will support analysis across TLC’s operational ecosystem, including COSMOS, Mixpanel, campaign platforms, and third-party systems, helping deliver trusted insights into operational performance, programme effectiveness, and customer engagement.

• Be the first line of defence for IT issues, managing our service desk like a pro • Set up and manage user accounts, laptops, and printers • Administer DNS using GoDaddy and manage Zendesk campaigns • Support our remote teams with meeting room technology • Troubleshoot Dynamics 365 and assist with various IT projects • Learn and master our in-house developed platform

• Reaching out to local restaurants and small businesses (by phone, email) • Introducing them to TLC’s programs and benefits

WE ARE HIRING A RELEASE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: - Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients - Weekly webinars to support your development through our People Academy - Annual TLC Wellness Week and programmes throughout the year - TLC Culture Club - including seasonal social events, tasty lunches & more - TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave - TLC Rise - supporting and empowering women into leadership roles - 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits - TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme What you'll be doing: Change Management Lead the preparation of the business for upcoming change from initial concept through execution and post‑implementation review. Act as the connector between project teams and business users to ensure changes are delivered smoothly. Work with stakeholders to understand impact, manage risks, and ensure alignment with strategic and operational goals. Apply Agile principles to maintain flexibility and responsiveness throughout change cycles. Release Management Plan, coordinate, and oversee release cycles to ensure business stability while enabling innovation. Ensure governance, compliance, and approvals are properly followed for each release. Collaborate with technical teams to schedule, test, and deploy changes effectively. Identify and resolve conflicts between releases to prevent operational disruption. Use Agile frameworks to keep release cycles efficient and adaptive. Stakeholder Engagement and Communication Develop and deliver communication plans in partnership with the Stakeholder Manager and Project Manager. Build relationships with key stakeholders, keeping them informed and engaged throughout the change process. Provide support and training to business users to ensure successful adoption of new processes or systems. Promote an Agile mindset that encourages collaboration and continuous improvement. Risk Management and Compliance Conduct impact assessments, resource analysis, and contingency planning for major changes. Monitor and manage risks across change and release activities. Ensure compliance with regulatory requirements and business continuity standards. Process Improvement and Best Practices Champion the use of industry best practices across change and release management. Evaluate and enhance frameworks, tools, and methodologies to promote continuous improvement. Provide expert guidance across teams to strengthen organisational capability and outcomes. Leverage Agile principles to iteratively improve processes. Who we're looking for: - Proven experience in Change and Release Management within the public sector or a highly regulated environment. - Strong understanding of ITIL frameworks and industry best practice. - Excellent communication and stakeholder management skills, with the ability to translate complexity into clarity. - Proven ability to manage multiple initiatives while minimising operational risk or disruption. - Strong analytical, problem solving, and decision making abilities. - Comprehensive understanding of Agile methodologies and how they can enhance change and release processes. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!

• Growing our partner network through smart, strategic recruitment • Nurturing and retaining our existing brand partners • Leading pitches, negotiating commercial deals, and managing contracts • Running multiple projects end‑to‑end with excellence and efficiency • Driving team performance, resourcing, and a culture of productivity and positivity • Championing TLC’s global strategy and shaping the product portfolio in your market • Spearhead brand partner recruitment and build strong, long‑lasting relationships • Secure high‑value commercial deals aligned with global and local strategy • Manage projects from inception to delivery, ensuring they run on time and to the highest standards • Lead, support, and develop the Brand Partnerships team • Optimise profitability through efficient cost management and innovative partnership solutions • Stay ahead of market and industry trends, identifying new opportunities for growth

Role Description As our Brand Partnerships Manager, you’ll be steering performance, elevating standards and ensuring we deliver outstanding work every time. - Growing our partner network through smart, strategic recruitment - Nurturing and retaining our existing brand partners - Leading pitches, negotiating commercial deals, and managing contracts - Running multiple projects end‑to‑end with excellence and efficiency - Driving team performance, resourcing, and a culture of productivity and positivity - Championing TLC’s global strategy and shaping the product portfolio in your market - Spearheading brand partner recruitment and building strong, long‑lasting relationships - Securing high‑value commercial deals aligned with global and local strategy - Managing projects from inception to delivery, ensuring they run on time and to the highest standards - Leading, supporting, and developing the Brand Partnerships team - Optimising profitability through efficient cost management and innovative partnership solutions - Staying ahead of market and industry trends, identifying new opportunities for growth Qualifications - Project management experience - A proven track record in brand partnerships, commercial negotiation, and relationship management - Strong leadership skills and the ability to inspire and motivate a team - Exceptional communication, presentation, and influencing abilities - A strategic mindset with a passion for maximising value and spotting new opportunities - Highly organised with impeccable attention to detail - A natural team motivator with a positive, proactive attitude - Approachable, diplomatic, and great at building trust - Calm under pressure with excellent time‑management skills - Energetic, enthusiastic, and committed to excellence Benefits - Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Weekly webinars to support your development through our People Academy - Annual TLC Wellness Week and programmes throughout the year - TLC Culture Club - including seasonal social events, tasty lunches & more - TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave - TLC Rise - supporting and empowering women into leadership roles - 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits - TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

• Active daily outbound outreach via phone, email (Outlook), LinkedIn and other channels • Identify and develop new opportunities within target accounts (including FMCG, banking, telco, digital platforms) • Strategically engage decision-makers across various industries • Book qualified meetings for our Business Development team • Confident use of our CRM for targeted, effective outreach • Research industries, challenges and potential of your contacts • Build a strong professional network, especially via LinkedIn • Clearly and convincingly communicate the TLC value proposition • Tactfully convert skepticism into genuine interest