• Collaborate with Account Directors on the strategic mapping of the North American territory. • Lead prospecting efforts into large enterprise-sized companies. • Partner closely with Marketing to design and execute bespoke 1:1 ABM programs. • Take full accountability for sourcing sales pipeline and nurturing target accounts within your designated territory. • Collaborate with Marketing to execute 1:few campaigns targeting specific industry verticals. • Drive strategic pre- and post-event outreach for key industry conferences and trade shows.

Overview *Remote Position, must have full availability including weekends* *Must be located on the East Coast* SUMMARY: The Guest Experience Representative supports guests across phones, email, chat, social media, and other digital platforms as the voice of our brand and a direct reflection of our hospitality culture. This role goes beyond answering questions — it creates meaningful connections, delivers memorable experiences, and turns service moments into loyalty-building opportunities. KEY RESPONSIBILITIES: Primary duties and responsibilities include but are not limited to the following. - Manage high volume guest communications, reservations, and inquiries across all channels to ensure seamless, high-quality service. Personalize interactions to create memorable experiences. - Handle online reservations, group events, adjustments, cancellations, and refunds accurately. - Identify opportunities to enhance the guest experience through recommendations and upgrades. - Coordinate with on-site operations teams to deliver a seamless and memorable guest experience. - Provide guests with support regarding retail transactions, promotions, seasonal programs, season passes, gift cards, rainchecks, leagues, etc. - Proactively and creatively resolve guest challenges, including technical issues and service recovery situations, to ensure a positive experience. Escalate issues when appropriate. - Become a product knowledge expert to provide accurate information regarding center details, property features, onsite promotions, and event sales processes across all brands. - Respond to billing inquiries and concerns. - Meet quality assurance expectations across all channels to deliver a memorable guest experience. - Identify recurring trends and provide feedback to leadership. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below are representative of the knowledge, skills, and abilities required. EDUCATION AND/OR EXPERIENCE: - High school diploma required; associate or bachelor’s degree preferred. - Minimum of one (1) year guest service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required. - Self-motivated with the ability to work independently, maintain a positive attitude, and collaborate effectively in a team environment. - Strong listening, written, and verbal communication skills; receptive to coaching and feedback; and motivated to meet or exceed goals while solving problems in a fast-paced environment. - Proficient computer skills, including the ability to navigate multiple systems and web applications simultaneously and use search tools to locate information. - Proficiency in Microsoft Office Suite, standard office software, CRM platforms, and booking systems; Zendesk experience is a plus. WORK ENVIRONMENT/PHYSICAL DEMANDS: This position is fully remote. Must be available to work weekends and holidays. #LI-KK1 Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com. The pay range for this position is $24.04-$26.44 per hour. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: https://luckystrike.hrbenefits.net

• Overseeing a sales territory to achieve quarterly and annual sales goals • Supporting existing customers and exploring new business prospects • Working closely with cross-functional teams to reach ambitious targets • Reviewing and submitting business expense reports in a timely manner • Developing strategies for individual accounts and territories with regional Sales Team • Preparing accurate and timely quotes and business proposals • Closing sales in accordance with agreed goals and strategies • Serving as a trusted advisor to Aristocrat's key customers • Maintaining current and complete product knowledge through training

Work Flexibility: Remote Schedule - 1st Shift: Mon - Fri, 8:30am – 5pm Pacific Time What you will do As the Repair Service Representative, you will serve as the primary point of contact for all customer and sales representative inquiries regarding repairs, providing comprehensive information on basic product details, service pricing, and available service options/processes - Support a phone queue for repair inquiries while multitasking, i.e., answering support cases (via email) for our customers, Sales Representatives, and other field personnel - Provide Repair Estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes - Advise accounts on ProCare programs during repair approval/pricing confirmation calls - Work with cross-functional teams to prioritize urgent repair orders - Maintain meticulous documentation for each order; assist in team’s shared inbox - Manage repair order intake and repair approvals for assigned regions - Communicate guidelines and policies effectively with all internal and external customers. Escalate urgent situations to leadership when necessary - Enter complaint information in a timely manner for tracking and visibility - Maintain excellent customer service throughout all interactions - Timeliness, professionalism, and genuine care in their interactions (via phone, in person or email) will be key metrics for this individual’s performance What you need Required - High School Diploma or GED - Two (2) years’ relevant work experience Preferred - Preferred candidate resides in Pacific or Mountain Time Zone - Call center, phone queue, remote work experience - Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.) $21.58 – $37.96 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.