Ethos Risk Services

Role Description Our synergetic Ethos IT Team is growing and seeking a full-time AI Solution Architect (REMOTE) to design, implement, and scale enterprise-level artificial intelligence solutions within the insurance claims space. This role will focus on building cloud-based AI systems on AWS, driving innovation across claims automation, fraud detection, and operational efficiency, while ensuring strict compliance with data privacy regulations. Our ideal candidate is a hands-on AI professional who thrives in agile environments and collaborates effectively across teams to deliver secure, scalable, and explainable solutions that drive performance, accuracy, and customer trust. Key Responsibilities - AI Solution Architecture: Design and implement scalable AI and machine learning solutions using AWS (including Amazon Bedrock) to support claims processing, automation, and fraud detection. - Data Privacy & Compliance: Ensure all AI systems adhere to regulatory standards (HIPAA, PCI DSS), with proper handling of PII and PHI. - Cross-Functional Collaboration: Partner with data scientists, engineers, and business stakeholders in an agile (Scrum) environment to deliver sprint objectives and production-ready solutions. - Model Deployment & MLOps: Build and maintain data pipelines, deployment frameworks, and monitoring systems to support continuous model improvement. - Business Translation: Convert business needs and compliance requirements into effective, scalable AI system designs. - AI Governance: Provide guidance on responsible AI practices, model governance, and data lifecycle management. - Enterprise Alignment: Collaborate with enterprise architects to ensure alignment with existing data architecture, cloud infrastructure, and security frameworks. Qualifications - Education: Master's degree in Computer Science, Data Science, Artificial Intelligence, Machine Learning, or a related field (preferred). Relevant experience may be a substitute for formal education. - Experience: - Minimum of 10+ years of experience in AI system design, cloud architecture, or enterprise software engineering (required). - Strong hands-on experience with AWS AI/ML services, including Amazon Bedrock, SageMaker, Lambda, and API Gateway (required). - Strong experience deploying AI/ML models into production environments (required). - Extensive hands-on experience developing using Agentic AI IDEs such as Kiro and/or Claude Code (required). - Experience in insurance, claims, or investigative services (preferred). - Experience working with sensitive data environments (e.g., HIPAA and PCI DSS). - Certifications: AWS Certified Database Specialty or AWS Solutions Architect (preferred). - Skills: - Proficiency in Python and ML frameworks such as TensorFlow or PyTorch. - Experience with MLOps, CI/CD pipelines, and infrastructure-as-code (Terraform or CloudFormation). - Strong understanding of data pipelines, model deployment, and performance monitoring. - Ability to translate business requirements into scalable AI system designs. - Excellent communication, stakeholder management, and problem-solving skills. Working Conditions This is a primarily remote position working in a home office environment, with a preference for candidates able to work within Eastern or Central Time Zone business hours. The role requires prolonged periods of sitting or standing while operating a computer and other office equipment. Occasional travel may be required, including overnight stays. Frequent communication with team members, clients, and stakeholders is expected.

Role Description Our growing Ethos IT Team is seeking a full-time Technical Product Owner (REMOTE) to define, manage, and deliver product requirements within an AI-first, spec-driven development environment. This role partners closely with the Product Director and cross-functional teams to translate business needs into clear, scalable technical solutions while supporting delivery across the full Agile lifecycle. Our ideal candidate is a seasoned Product Owner with strong problem-solving and strategic planning capabilities, able to deliver simple, scalable solutions with a clear focus on user experience and system design. They communicate effectively across technical and business stakeholders, translating complex concepts into actionable requirements while aligning teams around priorities and outcomes. With a solid technical foundation and hands-on experience in modern, cloud-based and AI-supported development environments, they bring a growth mindset and continuously seek opportunities to improve product delivery and innovation. Qualifications - A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Relevant experience may be a substitute for formal education. - Minimum of 4+ years of translating business needs into product requirements and scalable solutions (required). - Minimum of 3+ years of experience working in an Agile/Scrum environment, actively participating in backlog refinement, sprint planning, and delivery, with accountability for product clarity and readiness (required). - Minimum of 4+ years of experience working closely with software development teams (required). - Hands-on experience with development and delivery tools such as Azure DevOps, Jira, GitHub, or similar platforms, including managing work items, delivery flow, and dependencies. - Experience using Kiro for spec-driven development, including maintaining high-quality specifications, locking requirements appropriately, and supporting downstream generation and implementation workflows (required). - Prior experience working with AWS-based cloud solutions and AI capabilities, including collaborating on or guiding products that leverage cloud services and agentic AI (required). Requirements - Collaborate with Product Director to align initiatives with broader product roadmap and priorities. - Translate business and technical needs into structured, implementation-ready specifications. - Own lifecycle of specifications, including creation, refinement, and validation using tools like Kiro. - Create clear, scalable user stories and acceptance criteria. - Partner with Development and QA to clarify requirements and ensure alignment through delivery. - Prioritize backlog balancing business value, technical complexity, and roadmap goals. - Promote simple, intuitive, and scalable product and system designs. - Work across distributed teams with high responsiveness during business hours. Working Conditions This role is 100% remote and requires working hours between 8:00AM to 5:00PM EST or CST. However, there might be occasional exposure to overtime or working more than 8 hours in a day due to project demands.

Role Description We are seeking an experienced full-time OSINT Jr. Analyst (REMOTE) with prior knowledge in investigative services. The ideal candidate is a self-starter, proactive, and detail-oriented individual who is interested in putting their problem-solving and internet researching skills to work in a professional setting in a growing industry. Suppose you're an avid social media user who enjoys going down rabbit holes to find interesting content and information about other users. In that case, our Complex Litigation Division team will take your existing investigative skills to the next level with comprehensive background checks, skip-tracing, and various types of record searches! - Performing research on individuals via social media and various online databases to inform various types of investigations (e.g. insurance claim fraud, background checks, etc.) - Documenting findings and drafting summary reports - Updating and managing information in Ethos' client database - Partnering with colleagues and clients to resolve and guide ongoing investigations Qualifications - Previous experience in investigative roles or related (required) - Bachelor's degree in Criminal Justice, Legal Studies, or related field (preferred) - Internet Research, Problem-Solving, Reporting, Critical Thinking - Fluent in Spanish and English (bonus) Requirements - This position is remote (US) and calls for an office-like environment where temperatures are constant. - Frequent prolonged periods of a stationary position. - Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine/printer. - Frequent communication via telephone and in person with clients, customers, and co-workers. Company Description Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers. EthosPLUS is a premium extension of our core services offered to our prestigious clientele focused on higher-level investigation cases. This high-performing team focuses on complex litigations, claims investigations, and urgent situations that call for every detail to be uncovered with rapid delivery.

Role Description Our dynamic Ethos IT Team is growing and seeking a full-time Salesforce/MuleSoft Solution Architect (REMOTE) to partner and support our enterprise sales and marketing initiatives and solutions, leading the design and delivery of scalable, end-to-end business capabilities across the Salesforce ecosystem and MuleSoft integration platform. This role plays a key part in guiding technical implementation, overseeing offshore development teams, and ensuring excellence throughout project execution. Our ideal candidate is an experienced solution architect with a proven track record designing and implementing complex Salesforce and MuleSoft integrations across large-scale projects. Key Responsibilities - Business Solution Design: Design comprehensive business solutions utilizing Salesforce modules such as Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and MuleSoft. Translate business needs into scalable architecture, integrating industry best practices and platform capabilities. - User Story Development: Develop detailed, testable user stories and acceptance criteria aligned with business goals. Collaborate with stakeholders to refine and prioritize backlogs. - Leadership & Project Management: Lead and mentor a team of offshore Salesforce and MuleSoft developers. Oversee project timelines, deliverables, and budgets while coordinating across technical and business teams. - CI/CD Pipeline Oversight: Implement and manage secure, automated CI/CD pipelines across all environments. Ensure version control, automated testing, and deployment best practices. - Quality Assurance & Testing: Advise QA teams to define robust testing strategies and validate feature delivery to maintain high-quality code and release integrity. - Stakeholder Engagement: Act as a trusted advisor on Salesforce and MuleSoft solutions. Partner with internal and external stakeholders to align technical solutions with business strategy. Qualifications - Education: A Bachelor's degree in Computer Science, Engineering, or a related field. Relevant experience may be a substitute for formal education. - Experience: Minimum of 7+ years of demonstrated expertise in designing and implementing solutions across multiple Salesforce modules and MuleSoft integrations. - Minimum of 3+ years of experience managing offshore teams and delivering large-scale technical projects. - Proficiency in Agile development, user story creation, and project planning. - Proven ability to work independently in a remote environment. - Certifications: - Required: Salesforce Architect certifications (e.g., Application Architect, System Architect). - Preferred: MuleSoft certifications. Working Conditions This is a full-time, 100% remote position based in the United States. The role requires consistent access to a quiet, professional home office environment with a reliable internet connection. The candidate must be comfortable working independently and collaborating with distributed teams across time zones. Regular use of video conferencing, email, and digital project management tools is expected. Company Description Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers. Please note: At this time, Ethos Risk Services is unable to offer visa sponsorship. All candidates must possess valid work authorization to work in the United States without the need for current or future sponsorship.

Role Description Our synergetic Ethos IT Team is growing and seeking a full-time Senior Agentic AI Software Developer (REMOTE) to architect and guide software solutions in an AI-first, spec-driven environment. This role translates business requirements into structured specifications, oversees AI-assisted development workflows, and ensures the quality, security, and performance of AI-generated code. Our ideal candidate is a senior engineer with hands-on spec-driven development experience who has worked with agentic AI tools and AI-integrated systems. They have strong SQL experience, preferably PostgreSQL, and experience on development teams leveraging AI-assisted workflows, including reviewing and validating AI-generated code. Key Responsibilities - Spec-Driven Development – Translate business requirements into clear, testable specifications for AI-assisted development. - AI Workflow Orchestration – Oversee software generation using agentic AI tools, ensuring alignment with architecture. - Code Review & Quality – Rigorously review AI-generated code for accuracy, security, and maintainability. - Testing & Validation – Ensure outputs meet specifications through strong testing practices. - Prompt Engineering – Develop and refine prompts, constraints, and AI workflows for better outcomes. - Architecture & Modernization – Support scalable system design and migration from legacy environments. - Risk & Security – Identify and mitigate risks in AI-generated code and ensure secure development practices. - CI/CD & Automation – Contribute to pipelines with validation and quality gates for generated code. - Mentorship & Support – Guide team members and provide production support for AI-assisted systems. - Documentation – Maintain clear specifications, workflows, and technical documentation. - Collaboration – Partner with stakeholders to refine requirements and solution design. Qualifications - Education: Master's degree in Computer Science, Data Science or a related field (preferred). Relevant experience may be a substitute for formal education. - Experience: - Minimum of 7 to 10 years of software development experience, primarily with C# and .NET technologies (required). - Minimum of 5 years working with MS SQL Server and PostgreSQL (required). - Minimum of 3 to 5 years of experience with cloud platforms, preferably in AWS (required). - Minimum of 1 to 2 years of hands-on experience with AI-assisted or spec-driven development tools (e.g., Kiro or similar) (required). - Proven experience reviewing and validating AI-generated code (required). - Experience with modern front-end frameworks, preferably in React. - Strong background in CI/CD pipelines, automation, and quality assurance. - Demonstrated ability to lead architecture and mentor engineering teams. - Certifications: - AI-assisted development or prompt engineering certifications (preferred). - Microsoft, AWS, or security certifications (preferred). - Required completion of secure software development training annually, including AI-specific secure coding practices and validation techniques. - Skills: - Proficiency in Python and ML frameworks such as TensorFlow or PyTorch (preferred). - Experience with MLOps, CI/CD pipelines, and infrastructure-as-code (Terraform or CloudFormation) (required). - Strong understanding of data pipelines, model deployment, and performance monitoring (preferred). - Ability to translate business requirements into scalable AI system designs (preferred). - Excellent communication, stakeholder management, and problem-solving skills (required). Working Conditions This is a primarily remote position working in a home office environment, with a preference for candidates able to work within Eastern or Central Time Zone business hours. The role requires prolonged periods of sitting or standing while operating a computer and other office equipment. Communication with team members, clients, and stakeholders is expected.

Role Description Our synergetic Ethos IT Team is growing and seeking a full-time IT Systems Administration Lead (REMOTE) to provide technical leadership across IT infrastructure, systems, and engineering operations. This role is responsible for overseeing Tier 3 systems administration, driving infrastructure strategy, and ensuring alignment across engineering, service desk, and security functions to support business operations. Key Responsibilities - Technical Leadership: Lead Tier 3 systems administration and engineering efforts, providing guidance and direction to the team. - Infrastructure Strategy: Own and execute strategy for AWS, Microsoft 365, and core systems infrastructure. - Escalation Management: Oversee prioritization and resolution of complex technical issues. - Standardization & Best Practices: Establish and enforce system configurations, documentation, and engineering standards. - Cross-Functional Collaboration: Partner with Service Desk and Security teams to improve processes, service delivery, and compliance. - Security & Compliance: Support implementation of controls, risk mitigation, and compliance requirements. - Technical Advisory: Serve as a key advisor to IT leadership and drive execution of technical initiatives. Qualifications - A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Relevant experience may be a substitute for formal education. - Minimum of 5+ years of progressive, hands-on experience in systems administration and infrastructure engineering (required). - Strong AWS administration experience, including EC2, S3, IAM, VPC, and CloudWatch (required). - Proven leadership experience in a senior, lead, or architect-level infrastructure role. - Relevant Microsoft or AWS certifications (strongly preferred). Working Conditions - This role is 100% remote and requires working hours between 8:00AM to 5:00PM EST or CST. - There might be occasional exposure to overtime or working more than 8 hours in a day due to project demands.

Role Description Our synergetic Ethos IT Team is growing and seeking a full-time Data Architect (REMOTE) to lead the modernization of our enterprise data environment. This role will be responsible for designing and implementing scalable, cloud-based data architecture, transitioning from on-prem systems to AWS, and enabling advanced analytics and AI capabilities across the organization. Our ideal candidate is a forward-thinking Data Architect who thrives on modernizing data environments and building scalable, cloud-based solutions that support advanced analytics and AI. They bring deep technical expertise, strong collaboration skills, and a proactive, solutions-oriented mindset to drive data strategy and innovation. Key Responsibilities - Data Architecture & Modernization – Lead transition from Microsoft SQL Server to AWS Aurora (PostgreSQL-compatible) and drive overall data strategy. - Cloud & Database Management – Architect and manage AWS database services (Aurora, RDS, DMS). - AI & Data Innovation – Implement vectorized data storage solutions to support machine learning and generative AI use cases. - Data Modeling & Integration – Develop and maintain logical and physical data models aligned with business needs. - Performance Optimization – Monitor, tune, and ensure high-performing database environments. - Data Governance & Security – Establish frameworks for compliance, security, and data integrity. - Cross-Functional Collaboration – Partner with engineering, analytics, and business teams. - Technical Leadership – Mentor team members and contribute to strategic architecture decisions. - Documentation & Standards – Maintain architecture documentation, standards, and best practices. Qualifications - A Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience may be a substitute for formal education. - Minimum of 10+ years of SQL database design, development, and administration (required). - Experience with AWS database services (Aurora, RDS, DMS) (required). - Background supporting AI/ML workflows in enterprise environments (required). - Experience in insurance, claims, or investigative services (preferred). - Experience working with sensitive data environments (e.g., HIPAA). - AWS Certified Database Specialty or AWS Solutions Architect (preferred). - Advanced expertise in Microsoft SQL Server (T-SQL, SSIS, SSRS) and PostgreSQL. - Strong knowledge of data modeling, ETL processes, and data warehousing. - Experience with vector databases (e.g., OpenSearch, pgvector, Pinecone). - Understanding of data security, privacy, and disaster recovery. - Strong communication and cross-functional collaboration skills. Working Conditions - This is a primarily remote position working in a home office environment, with a preference for candidates able to work within Eastern or Central Time Zone business hours. - The role requires prolonged periods of sitting or standing while operating a computer and other office equipment. - Occasional travel may be required, including overnight stays. - Frequent communication with team members, clients, and stakeholders is expected.

Role Description Our synergetic Ethos IT Team is growing and seeking a full-time AI Solution Architect (REMOTE) to design, implement, and scale enterprise-level artificial intelligence solutions within the insurance claims space. This role will focus on building cloud-based AI systems on AWS, driving innovation across claims automation, fraud detection, and operational efficiency, while ensuring strict compliance with data privacy regulations. Our ideal candidate is a hands-on AI professional who thrives in agile environments and collaborates effectively across teams to deliver secure, scalable, and explainable solutions that drive performance, accuracy, and customer trust. Key Responsibilities - AI Solution Architecture: Design and implement scalable AI and machine learning solutions using AWS (including Amazon Bedrock) to support claims processing, automation, and fraud detection. - Data Privacy & Compliance: Ensure all AI systems adhere to regulatory standards (HIPAA, PCI DSS), with proper handling of PII and PHI. - Cross-Functional Collaboration: Partner with data scientists, engineers, and business stakeholders in an agile (Scrum) environment to deliver sprint objectives and production-ready solutions. - Model Deployment & MLOps: Build and maintain data pipelines, deployment frameworks, and monitoring systems to support continuous model improvement. - Business Translation: Convert business needs and compliance requirements into effective, scalable AI system designs. - AI Governance: Provide guidance on responsible AI practices, model governance, and data lifecycle management. - Enterprise Alignment: Collaborate with enterprise architects to ensure alignment with existing data architecture, cloud infrastructure, and security frameworks. Qualifications - Education: Master's degree in Computer Science, Data Science, Artificial Intelligence, Machine Learning, or a related field (preferred). Relevant experience may be a substitute for formal education. - Experience: - Minimum of 10+ years of experience in AI system design, cloud architecture, or enterprise software engineering (required). - Strong hands-on experience with AWS AI/ML services, including Amazon Bedrock, SageMaker, Lambda, and API Gateway (required). - Strong experience deploying AI/ML models into production environments (required). - Extensive hands-on experience developing using Agentic AI IDEs such as Kiro and/or Claude Code (required). - Experience in insurance, claims, or investigative services (preferred). - Experience working with sensitive data environments (e.g., HIPAA and PCI DSS). - Certifications: AWS Certified Database Specialty or AWS Solutions Architect (preferred). - Skills: - Proficiency in Python and ML frameworks such as TensorFlow or PyTorch. - Experience with MLOps, CI/CD pipelines, and infrastructure-as-code (Terraform or CloudFormation). - Strong understanding of data pipelines, model deployment, and performance monitoring. - Ability to translate business requirements into scalable AI system designs. - Excellent communication, stakeholder management, and problem-solving skills. Working Conditions This is a primarily remote position working in a home office environment, with a preference for candidates able to work within Eastern or Central Time Zone business hours. The role requires prolonged periods of sitting or standing while operating a computer and other office equipment. Occasional travel may be required, including overnight stays. Frequent communication with team members, clients, and stakeholders is expected.

Role Description Our dynamic Ethos Sales Team is looking for a full-time entry-level Business Development Representative (REMOTE) to serve as the first point of contact in our sales process. In this role, you will engage with prospective clients through outbound calls, emails, and inbound inquiries, generating interest, qualifying leads, and setting meetings for our Account Managers. Our ideal candidate is a driven and confident communicator who thrives in a fast-paced, goal-oriented environment. No prior sales experience? No problem. We are looking for driven individuals with the right mindset—coachability, persistence, and strong communication skills. This position offers a structured training program, rapid career advancement, and unlimited earning potential, providing a clear path to transition into an Account Manager role. Key Responsibilities - Prospect & Engage: Reach out to potential clients via phone, email, and social channels to generate new business opportunities. - Qualify Leads: Identify decision-makers, understand client needs, and assess potential fit. - Set Meetings: Schedule discovery calls between qualified prospects and our Account Managers. - Follow Up & Nurture: Keep conversations going with potential clients to build relationships and move deals forward. - CRM & Reporting: Maintain accurate records of outreach efforts, interactions, and pipeline progress in Salesforce. Qualifications - Education: Bachelor's Degree in Marketing or related field (preferred). Recent and upcoming graduates are encouraged to apply. - Experience: Previous business development experience (plus). Requirements - This role is 100% remote and requires working hours from 8:00AM to 5:00PM. - This role requires a dedicated workspace with reliable internet. - The role involves prolonged periods of sitting, operating a computer, and communicating via phone and email. Benefits - $40K-$45k base + uncapped commission with average of $7-$20k in your first year. - Fast-track career growth to an Account Manager position. - Hands-on sales training and mentorship. - A dynamic, high-energy team environment. Company Description Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

Role Description Our dynamic Ethos team is seeking a full-time Cash Application Specialist to join our Finance team. This role is responsible for strengthening cash flow by ensuring timely and accurate posting of payments in a high-volume, service-based, multi-entity environment. You will work closely with Billing, Collections, and other Finance team members to quickly resolve issues, reduce Days Sales Outstanding (DSO), and maintain a clean and current A/R subledger. Key Responsibilities - Payment Posting: Accurately post daily cash (checks, ACH, wires, credit cards) in Microsoft Dynamics 365 Business Central with correct customer, invoice, and dimension coding. - Remittance Reconciliation: Retrieve and reconcile remittances (lockbox files, customer portals, emailed advices) and resolve unapplied cash quickly. - Dispute Resolution: Research and clear deductions, chargebacks, and short-pays; prepare supporting documentation for approvals or write-offs. - Document Management: Maintain finance documents on the shared drive for accuracy and accessibility. - Finance Support: Assist with other finance duties as needed. - Daily Reporting: Use Excel (lookups) to verify and produce cash application files. - Audit Trail: Maintain copies of remittances and proper receipt documentation for bank deposits. - Master Data Maintenance: Keep customer master data current (contacts, remit info, terms, portals). - Process Improvement: Follow and improve SOPs and internal controls around cash handling, application, and write-offs. - Month-End Close: Support cash cut-off, reconciliations, and assist with external audits. Qualifications - Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, or related field preferred. - Experience: 1+ years of hands-on cash application or accounts receivable experience (required). Experience with Microsoft Dynamics 365 Business Central (or a similar ERP system) is highly desirable. - Skills: - Proficiency with Microsoft Excel (lookups, reconciliations, reporting). - Strong attention to detail with the ability to manage a high volume of accounts and meet deadlines. - Excellent customer service and communication skills, with clear written documentation and professional follow-through. - Ability to work independently while collaborating effectively with cross-functional teams. Working Conditions - This role is eligible for work-from-home/remote or in office environment in our Broussard, LA office. - Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine/printer. - Frequent communication via telephone and in person with clients, customers and co-workers.