Customer Care - Fully Remote in Life & Retirement Job Posting Title: Remote Customer Service Representative Start Date: May 26, 2026 Schedule: Must be able to work any shift that falls between the hours of 7:00 am-8:00 pm CST Monday-Friday- Saturdays required (10 am - 2 pm CST). In this role, you will primarily support educators by addressing inquiries about their life and retirement insurance policies. Through phone calls, emails, and live chats, you will provide exceptional customer service, helping our clients protect their valuable assets. No license or experience in Insurance? No problem! Horace Mann will provide the necessary training and support to help you obtain your Life license and/or your 6/63 license if you do not already have one. If you have a passion for supporting educators and making a meaningful impact, this role could be a great fit for you. Key Responsibilities: - Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies. - Handle and problem solve customers' inquiries via phone, email, and chats. - Responsible for ensuring a great customer experience in both written and verbal communications. - Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations. - Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base. * Duties, responsibilities, and activities may be assigned or changed * Requirements - Education and Experience: - H.S. Diploma or GED required (Bachelor’s degree preferred). - 2+ years of customer service/business/sales experience preferred. - Insurance or Finance industry experience helpful. - Licensing and Training: - Successfully complete the Service Representative Trainee Program - Obtain and maintain Life license and/or your 6/63 license within 12 months of hire and maintain after that. - Skills and Abilities: - Basic math skills and billing interpretation skills. - Effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions. - Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills. - Work Environment and Schedule: - Internet speed of at least 10 mb/s download 1mb/s upload – Verification required. - Employee must have a private, organized location removed from daily household distractions. - Work location is flexible if approved by the Company except that the position may not be performed remotely from New York, California, Colorado, Washington, New Jersey, Maryland, Alaska, Hawaii, Massachusetts, Minnesota, New Mexico, Oregon, or Rhode Island. Pay Range: $16.20 - $25.43 per hr. Salary is commensurate to experience, location, etc. #APP Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For applicants that are California residents, please review our California Consumer Privacy Notice All applicants should review our Horace Mann Privacy Policy

• Develop and execute strategic outreach to hospitals, health systems, and physician groups • Generate new business through cold outreach, networking, and relationship building • Lead the full sales cycle—from prospecting to proposal development and contract closure • Meet or exceed partnership and revenue growth targets • Leverage existing relationships and internal networks to uncover new opportunities • Maintain accurate pipeline tracking and reporting within CRM systems • Analyze market trends and competitive dynamics to identify growth opportunities • Partner with executive leadership to penetrate new and underdeveloped markets • Collaborate with marketing to support go-to-market strategies and campaigns • Educate healthcare stakeholders on the value of telemedicine solutions • Build and maintain relationships with hospital executives, physician leaders, and key decision-makers • Conduct presentations, meetings, and consultations with C-suite and clinical leadership • Serve as a trusted advisor and advocate for clients throughout the sales process

• Customer Expansion & Revenue Growth: Identify, qualify, and drive cross-sell and upsell opportunities within the existing customer base. • Collaborative Selling: Partner closely with Account Executives and Customer Success to plan and execute expansion strategies. • Customer Understanding: Learn how customers use the platform today, what challenges they face, and where additional AI agents or features create value. • Value-Based Storytelling: Clearly explain new features, modules, and use cases — always tying them back to customer outcomes and business impact. • Pipeline Ownership (Expansion): Build and manage an expansion pipeline, from opportunity identification to deal support and close. • Feedback Loop to Product: Share insights from customer conversations with Product and GTM teams to help shape future features and positioning.

Overview Company Overview At Benjamin Moore, our success is attributable to the employees who dedicate their time and talents to the brand and exemplify our core values of openness, integrity, community, excellence, and safety. Benjamin Moore employees enjoy a competitive and well-rounded benefits package, career development options, business resource groups, and opportunities to come together and connect with colleagues. We facilitate growth, development, and purpose for all through an inclusive and engaging workplace. Join us and be part of a brand that inspires creativity, innovation, and passion while supporting locally owned stores in 65 countries. Click here to see how you can paint your future! Job Summary Benjamin Moore & Co is currently looking for an ambitious and self-motivated individual to join our sales team. You will be accountable for delivering sustainable and profitable sales and market share growth in your territory and will also lead the implementation of product placement, programs, and services within your assigned stores. This territory covers Central & Eastern Massachusetts, including Springfield, Holyoke, and Pittsfield. Candidates are required to live within a 30-mile radius of Springfield, ideally in close proximity to one of our key retailers. We Are Looking For: - Energetic salespeople. Confident, results-oriented salespeople to represent our brand with an unparalleled work ethic and drive to support our retailers and customers in a customer-centric way. - Relationship focused partners. People who understand market positioning and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty. - Team players. Partners who listen to ideas, share thoughts and work together to move the business forward. This is a great opportunity to develop your sales experience with a high-energy team and become part of an iconic and growing Berkshire Hathaway family brand. Benjamin Moore offers a company car, as well as a competitive compensation & benefits package designed to attract the very best sales professionals Responsibilities - Focus on customer satisfaction by demonstrating teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service. - Establish yourself as your customers “go-to” expert by bringing a dynamic mix of technical knowledge, business acumen and a thoughtful customer approach to the table. - Develop and cultivate relationships for new business, existing accounts, in order to increase profitability and sales growth for both Benjamin Moore and our partners. - Drive, orchestrate and close opportunities with key partners, producing transformative business outcomes. - Leverage professional solution based selling skills to meet customer needs while utilizing selling tools provided. - Seek and qualify new business in accordance with Company account stratification goals. - Research customer business needs and develop a mix of products and service to meet demands. Qualifications - Excellent communication, listening and public speaking skills with the ability to listen, negotiate and effectively persuade others. - A real people-person. You live for building relationships and thrive in interpersonal settings while demonstrating an ability to forge strong, positive business relationships. - High degree of self-discipline, organization, and effective at time management; ability to meet deadlines is imperative. - An innate sense of accountability, self-motivator that is comfortable with autonomy. - Demonstrate teamwork ability and persistence when dealing with customers as well as company departments related to the selling function. - Ability to drive outcomes and meet expectations, not afraid to follow-up and give/take feedback. - Exceptional Interpersonal skills; confident, enthusiastic and a friendly demeanor. - Ability to analyze situations and identify opportunities for success. - Effective decision-making and problem-solving skills. - Working knowledge of Microsoft Office, CRM experience a plus. - 1+ years field sales experience and a college degree preferred (previous paint experience not required). - Valid driver's license and a good driving record are a must. - Willingness & ability to travel within region & work evenings/weekends when necessary. - Ability to travel daily within the territory and do up to 25% overnight trips. - The ideal candidate will reside within the territory outlined above. - Bilingual in English/Spanish is a plus Compensation Philosophy At Benjamin Moore, our brand represents excellence, and we strive to provide a comprehensive total rewards package to match. In addition to a competitive base salary, every exempt and non-exempt role in our organization is eligible for a performance-based annual raise and bonus in recognition of their efforts that contribute to the success of our organization. We conduct regular pay audits using external market data and internal comparisons to ensure our employees are compensated fairly and equitably. The salary range listed herein refers to the amount the Company is willing to pay at the time of posting. The actual salary offer will be carefully considered based on a wide range of factors, including your skills, qualifications, experience, job location, and other relevant factors. In addition to our monetary compensation package, Benjamin Moore provides a full range of benefits that are personalized to support you physically, financially, and emotionally, through both the big milestones and in your everyday life. Benefits include, but are not limited to, the following: • Medical/Dental/Vision • 401 (k) match • PTO starting at 3 weeks' vacation + (7) paid holidays and (5) personal days • Employer-paid life insurance • Tuition reimbursement You can view the complete benefits package by clicking the following link: https://www.benjaminmoore.com/en-us/benjamin-moore-careers?targetid=row-benefits-summary Engagement, Inclusion + Social Impact At Benjamin Moore, we don't just accept difference — we celebrate it, support it, and thrive because it benefits our employees, customers, and community. We remain steadfast in our commitment to cultivating an environment where all are provided the tools and opportunities to thrive in the workplace. Our efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence, and Safety. Our Social Impact initiatives, including strategic partnerships, in-kind donations, and volunteerism, further amplify our ability to positively impact the lives of our stakeholders. We believe that fostering a culture of inclusion and belonging is the right thing to do and essential for our continued success. Student Loan Repayment Assistance Program Benjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee's student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law. EOE Benjamin Moore is an equal-opportunity employer that is committed to a culture of inclusion and belonging. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to these principles means all employment decisions are made based on qualifications, merit, and business needs. Pay Range USD $72,000.00 - USD $110,000.00 /Yr.