Work Flexibility: Remote Schedule - 1st Shift: Mon - Fri, 8:30am – 5pm Pacific Time What you will do As the Repair Service Representative, you will serve as the primary point of contact for all customer and sales representative inquiries regarding repairs, providing comprehensive information on basic product details, service pricing, and available service options/processes - Support a phone queue for repair inquiries while multitasking, i.e., answering support cases (via email) for our customers, Sales Representatives, and other field personnel - Provide Repair Estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes - Advise accounts on ProCare programs during repair approval/pricing confirmation calls - Work with cross-functional teams to prioritize urgent repair orders - Maintain meticulous documentation for each order; assist in team’s shared inbox - Manage repair order intake and repair approvals for assigned regions - Communicate guidelines and policies effectively with all internal and external customers. Escalate urgent situations to leadership when necessary - Enter complaint information in a timely manner for tracking and visibility - Maintain excellent customer service throughout all interactions - Timeliness, professionalism, and genuine care in their interactions (via phone, in person or email) will be key metrics for this individual’s performance What you need Required - High School Diploma or GED - Two (2) years’ relevant work experience Preferred - Preferred candidate resides in Pacific or Mountain Time Zone - Call center, phone queue, remote work experience - Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.) $21.58 – $37.96 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

• Develop and execute strategic outreach to hospitals, health systems, and physician groups • Generate new business through cold outreach, networking, and relationship building • Lead the full sales cycle—from prospecting to proposal development and contract closure • Meet or exceed partnership and revenue growth targets • Leverage existing relationships and internal networks to uncover new opportunities • Maintain accurate pipeline tracking and reporting within CRM systems • Analyze market trends and competitive dynamics to identify growth opportunities • Partner with executive leadership to penetrate new and underdeveloped markets • Collaborate with marketing to support go-to-market strategies and campaigns • Educate healthcare stakeholders on the value of telemedicine solutions • Build and maintain relationships with hospital executives, physician leaders, and key decision-makers • Conduct presentations, meetings, and consultations with C-suite and clinical leadership • Serve as a trusted advisor and advocate for clients throughout the sales process

• Customer Expansion & Revenue Growth: Identify, qualify, and drive cross-sell and upsell opportunities within the existing customer base. • Collaborative Selling: Partner closely with Account Executives and Customer Success to plan and execute expansion strategies. • Customer Understanding: Learn how customers use the platform today, what challenges they face, and where additional AI agents or features create value. • Value-Based Storytelling: Clearly explain new features, modules, and use cases — always tying them back to customer outcomes and business impact. • Pipeline Ownership (Expansion): Build and manage an expansion pipeline, from opportunity identification to deal support and close. • Feedback Loop to Product: Share insights from customer conversations with Product and GTM teams to help shape future features and positioning.

• Prepare and deliver presentations related to available IS technology and service offerings • Request and measure satisfaction feedback from clients • Participate in client stewardship meetings • Develop higher level of intelligence of customers business needs • Educate clients with potential technology solutions • Identify high opportunity industries and geographies • Actively manage major accounts (CRM) • Ensure service excellence to key or strategic clients • Administer tracking process for bid submissions and results • Develop sales programs designed to achieve budgeted sales volume