• Administer and operate assigned Quality IT Systems according to the applicable processes, ensuring availability, performance and compliance • Perform user and role management, system maintenance and supports in system configuration & validation activities • Support release and upgrade activities in coordination with the Quality IT System Owner • Monitor system operation and ensure incident resolution in line with IT Service Management processes • Collaborate closely with Business Owners and Business Administrators to support business processes in alignment with the Quality IT System Owner • Translate approved business and system owner requirements into system configurations and operational setups • Provide expert system support for Quality and Regulatory Affairs users • Support compliance of Quality IT Systems with applicable GxP regulations and internal standards • Contribute to validation and change documentation (e.g. risk assessments, testing support) • Ensure systems remain inspection ready and compliant with the applicable regulations (e.g. data integrity, GxP, GDPR, etc.) • Support audits and inspections together with Quality IT System Owner and Quality stakeholders • Handle incidents, service requests and changes for Quality IT Systems • Support root cause analysis and corrective actions related to system issues • Ensure proper documentation and traceability of changes and system activities • Identify opportunities for operational improvements and system optimization • Support the implementation of best practices for Quality IT Systems administration • Stay up to date with the supported system’s capabilities to advance system evolution and usability

Role Description As a Senior IT Administrator (Remote, Replacement Role), you will ensure the stability, scalability, and evolution of Descartes’ global cloud and hybrid infrastructure. This role exists to maintain continuity in a mature environment while accelerating our transition toward modern, automated, and cloud-first operations that directly support business performance and resilience. Outcomes - What Success Looks Like - Maintain >99.9% uptime across critical hybrid (cloud/on-prem) infrastructure while reducing incident resolution times by 20% within 12 months. - Successfully lead and deliver key Azure and Microsoft 365 migration/modernization initiatives on time and within scope. - Increase infrastructure automation coverage (IaC, scripting) by at least 40% within 18 months. - Improve security posture and compliance across cloud and on-prem systems, with measurable reductions in vulnerabilities and audit findings. - Establish and document scalable, standardized architectures for hybrid environments adopted across global teams. - Enhance monitoring, alerting, and incident response processes to proactively identify and resolve issues before business impact. - Actively contribute to and influence cloud strategy through technical recommendations adopted by leadership. Qualifications - Deep expertise in managing large-scale cloud and hybrid IT environments (Azure, Microsoft 365, Windows Server). - Strong analytical thinking and advanced troubleshooting skills applied to complex, distributed systems. - Proven ability to lead technical initiatives and influence decisions across global, remote teams. - Proficiency in automation (PowerShell, Azure CLI) and Infrastructure as Code (IaC) practices. - Ability to design, document, and communicate scalable cloud architectures clearly. - Strong collaboration skills with both technical and non-technical stakeholders. Culture Add - TEAM Values: We value team members who communicate with transparency, sharing information openly and building trust across functions. - You bring excellence and expertise to your craft, holding a high bar for quality while continuously improving your skills. - You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results. - You are driven by metrics, using data and experimentation to inform decisions and deliver measurable impact. Aptitudes - Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments. - Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working. - Coachable: Open to feedback, willing to adapt, and continuously improving through learning. Benefits - This is a high-impact, fully remote opportunity to step into a well-established global infrastructure environment while shaping its future direction. - You’ll gain exposure to large-scale cloud transformation initiatives and work closely with experienced engineers and leadership across regions. - The role offers a balance of autonomy and collaboration in a technically sophisticated, fast-paced environment. - Over time, you’ll have the opportunity to expand your influence on cloud strategy, architecture standards, and automation practices, while working with modern tools and enterprise-grade technologies. Salary Range $90,000 - $100,000 CAD annually - Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.

Leidos Health and Services Sector currently has an opening for a Systems Administrator Lead to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system. The Systems Administrator Lead is responsible for managing the functionality and efficiency of one or more operating systems and associated applications. ROLE - Establishes administrator and service accounts, maintains system documentation, tunes system performance, installs system-wide software, validates and implements critical patches, and allocates mass storage resources. - Customizes and configures system modules, workflows, forms, fields, business rules, UI policies, and related components to align with organizational processes and requirements. - Manages user roles, permissions, and access controls to ensure appropriate levels of system and data access. - Designs and implements workflows to automate processes, approvals, notifications, and task assignments using the Salesforce workflow engine. - Integrates systems and applications through APIs, web services, and integration tools to ensure data consistency and efficient information exchange. - Develops and manages custom reports, dashboards, and analytics to provide insights into service performance, trends, and improvement opportunities. - Manages platform data, including imports, exports, cleanup, and transformation activities, to maintain data integrity and accuracy. - Troubleshoots and resolves technical issues and incidents to minimize operational disruptions. - Implements configuration changes through controlled change management processes to ensure platform stability and mitigate risk. - Supports end users by providing guidance on system functionality and assisting with technical issues. - Plans and manages platform upgrades, patches, and enhancements to ensure system instances remain current and aligned with evolving features. - Implements security measures, data protection protocols, and compliance standards to safeguard system platforms and maintain regulatory compliance. - Performs remote troubleshooting using diagnostic techniques and targeted inquiries, determines appropriate solutions based on reported issues, and guides users through the resolution process. - Reviews and updates tickets, close resolved issues, and perform routine system checks, maintenance, and updates across organizational platforms. - Responsible for supporting disaster recovery solutions (i.e., RTO). Job Responsibilities - Configure, manage, and maintain enterprise system platforms including Salesforce, Amazon Connect, and associated operating systems and applications. - Establish and manage administrator and service accounts, user roles, permissions, and access controls to ensure appropriate system and data security. - Install, validate, and maintain system-wide software, patches, upgrades, and enhancements to ensure optimal performance and compliance. - Customize and configure system modules, workflows, forms, fields, business rules, UI policies, and automation processes using platform workflow engines. - Integrate systems and applications through APIs, web services, and integration tools to ensure data consistency and efficient information exchange. - Develop and manage reports, dashboards, and analytics to provide insights into system performance, utilization trends, and operational improvements. - Manage platform data activities including imports, exports, transformations, and data cleanup to maintain integrity and accuracy. - Monitor system health and performance, conduct system audits, and perform preventive maintenance to ensure stability and reliability. - Troubleshoot and resolve Level 2 and Level 3 technical issues, minimizing operational disruptions and guiding users through issue resolution. - Coordinate with development teams to gather functional requirements and support system enhancements and releases. - Plan and oversee system upgrades and environment changes through established configuration and change management processes. - Support disaster recovery planning and recovery time objectives (RTO), including backup and restoration activities. - Provide technical guidance and work direction to less experienced staff as needed. - Serve as a technical point of contact for users requiring system assistance via phone, email, or chat-based platforms. - Maintain accurate documentation of system configurations, procedures, and updates. - Perform additional duties as assigned. Basic Qualifications - Bachelor’s degree in a related technical discipline with four to six years of operating systems and systems administration experience. - In-depth knowledge of cloud technologies, system design, implementation, and remote management. - Strong technical expertise in server and platform administration. - Experience configuring and supporting enterprise applications and integrated platforms. - Excellent troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues. - Strong understanding of system security controls, access management, and compliance requirements. - Strong written and verbal communication skills and the ability to collaborate effectively with technical teams, stakeholders, and vendors. - Ability to manage multiple projects and priorities in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and determine appropriate methods and procedures for new assignments. - U.S. citizenship and fluency in English required. - Ability to successfully pass criminal history, fingerprint background checks, and credential verification required. - Ability to maintain and retain suitability investigation and clearance as required. - Proficient in navigating electronic systems, computer programs, and virtual service platforms. - This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Preferred Qualifications - AWS Certified Sysops Administrator or certification strongly preferred. Pay Range $92,300 - $143,775 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: April 13, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Department: 11994 Regional Non Enterprise Corporate - Maintenance: Plant Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Full Time and Remote Pay Range $33.05 - $49.60 It's More Than a Job, It's a Calling! Position: Computer Maintenance Management System Coordinator Location: Carolinas Medical Center; Charlotte, NC - REMOTE Full Time; 1st Shift Major Responsibilities: - Responsible for developing, implementing, and managing facility related CMMS programs. Collaborates with CMMS programmers to implement system updates. Sets level of access and develops an information security strategy for the system. Communicates with customers, both internal and external, on needs and issues associated with CMMS. Coaches and educates associates on the CMMS functions and best practices for preforming tasks. Establishes a team to develop common maintenance task descriptions and completion intervals to make it uniform throughout the system. Develops common nomenclature and abbreviations for infrastructure equipment and systems. Sets up asset lists and coordinates annual reviews for accuracy. Provides support to the operations staff for quarterly updates and changes to preventive maintenance tasks and scheduled events. - Designs and develops reports for division and individual site management teams. Develops an action plan tracker for monitoring CMMS implementation progress by site. Generates monthly reports of open preventive maintenance and service work orders for management review. Creates and maintains reporting tools for monthly Key Performance Indicators and conducts analysis against targets and benchmarks. Develops CMMS training topics and tracks completion of training for the facilities division. Supports management in the review of work order data accuracy such as equipment on work orders, worked hours, parts usage, work order type, closing codes, and work order comments. Sets up and assists vendors in developing CMMS programs relevant to Advocate Facilities Division. Works with data utilizing Microsoft Excel skills and extensive knowledge of tables, data connections, graphing, conditional formatting, and formulas. - Responsible for establishing, monitoring, and improving CMMS. Facilitates PC hardware and software procurement process. Provides first level IT support for software and hardware related issues ensuring the facilities team has access to the necessary systems and training. Coordinates and manages projects which require on-going data improvements and/or new system enhancements and data implementation. Coordinates all new system enhancements and internal/external releases. Ensures accuracy of data within the system. Coordinates database customization for new customers and projects. Works closely with internal end users within the facilities division to ensure proper data entry and procedures are carried out for data integrity. Develops and recommends policies and procedures for best practice with use of CMMS. - Responsible for designing, developing, and managing Call Center software system. Audits Call Center software system reports, verifying the tickets are being processed properly and the system continues to communicate with all Advocate sites. Coordinate with Call Center associates on new data implementations needed in CMMS and Call Center software systems. Performs database changes and communicates database needs and enhancements/modifications to Call Center associates. Licensure, Registration, and/or Certification Required: - None Education Required: - Associate’s degree or equivalent experience. Experience Required: - 2 years of experience in a data management and customer service environment. - 3 years of related experience in a hospital facilities management environment. Knowledge, Skills & Abilities Required: - Demonstrated competency in operating computer systems specifically CMMS. Excellent communication skills. Proficient customer service skills. Knowledge of a variety of hardware platforms and operating systems. Excellent management experience of large projects. Ability to prioritize and manage multiple projects simultaneously. Strong skills in project planning and Management. Experience with installation, and support including database administration. Experience that includes Microsoft Windows and Microsoft Office Products, automated software deployment and device management tools. Active Directory experience that includes, group policy creation and administration, user and device management. Good problem determination skills. User training experience a plus. Physical Requirements and Working Conditions: - Ability to lift the lightweight requirements according to DOL definitions. Ability to work under stressful conditions and in difficult situations. Must be able to travel to various Advocate sites. 24 hour/7 day on-call support required. Ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis. May be required to lift greater than 35 pounds from floor to waist. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Preferred Job Requirements - Bachelor’s degree (or equivalent knowledge) in Business Management. - Bachelor’s degree (or equivalent knowledge) in Computer Science or related field. - 3 years' experience in a data management and customer service environment. 3 years related experience in a hospital facilities management environment. - Knowledge of relevant CMS, TJC, DNV, and NFPA regulatory codes and requirements. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.