• Lead, coach, and performance-manage a team of Customer Success Consultants supporting enterprise and complex customers. • Drive Customer Success strategy by fostering a culture of ownership, accountability, and execution. • Partner closely with Sales leadership to ensure strong collaboration and aligned routines. • Optimize team efficiency through effective delegation, workflow management, and process consistency. • Serve as the primary escalation point for complex customer issues and resolution coordination. • Use data and insights to identify trends, coaching opportunities, and service improvements. • Support onboarding, training, and continuous development through feedback and development planning. • Identify opportunities to reduce customer friction through automation and process improvement. • Manage special projects and customer initiatives aligned to evolving business priorities.

The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer. The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services. This role is all about client satisfaction and is not a quota carrying sales position. Description: - Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction - Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ solves those problems. Proactively share best practices - Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services - Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers - Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth - Ensure maintenance contract renewal Requirements: - Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus) - Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor - Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges - Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience - Ability to set and communicate expectations; skill in mediating and resolving problems - Must be highly organized and able to prioritize and process a number of tasks concurrently - Ability to build lasting relationships based on trust - Takes ownership of customer issues and drives to resolution - Self-motivated, strong work ethic, creative, customer-centric personality - Fluent written and spoken German is mandatory, also English Travel: - Estimated from 10% to 25% The path to success Within the first 30 days: · SailPoint Overview: Learn about the company’s history, mission and core values · Product / Service Offering: Learn the SailPoint pitch · Meet the team: Introduce yourself to key stakeholders such as regional leaders, your team, AEs, marketing, channel, support, professional services, etc · Mentorship: Meet your onboarding buddy and set up regular meetings & 1:1s with your manager · Tools: Familiarize yourself with the tools provided, such as Salesforce, Gainsight, Tableau, ServiceNow, etc. 60 days: · Enablement: Complete revenue org onboarding enablement, role specific enablement, SailPoint certifications, and all assigned compliance / security tasks · Shadowing: Shadow CSMs on customer meetings · Portfolio: Review your assigned customer portfolio, familiarise yourself with the customer success plans, conduct internal handovers with AEs/CSMs to understand each customer’s objectives and opportunities 90 days: · Customer Meetings: Conduct introduction sessions & schedule regular meetings with your customer base · Renewals: Accurately forecast renewals, identify & mitigate risk, and work with Renewals Managers, AEs and Partners to close renewals on time · Revenue Generation: Create opportunities for upsell/cross-sell based on customer utilisation and expanded use cases · Customer Advocacy: Build customer champions through the SailPoint Admirals Program, case studies, and customer speaking opportunities for user groups · Continuous Learning: Stay up to date on new information distributed to the team, product roadmaps, thought leadership and industry trends · Feedback: Actively seek and incorporate feedback from peers, mentors and management SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Job Description: We're hiring for a Customer Success Manager (CSM) at Pluralsight. In this role, you will work to engage, retain, and enable our customers to fully utilize our platform to achieve their desired business outcomes. As a successful CSM, you will build memorable client relationships and show ability to achieve trusted adviser status in the customers’ minds. You'll work closely with account executives to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets. Who you’re committed to being: - A Strategic Growth Partner: You are committed to driving the Pluralsight Client Engagement Model forward, ensuring that every interaction results in mutual success and long-term value for both the customer and the business. - An Accountable Lifecycle Owner: You take full ownership of your portfolio from onboarding to renewal, proactively anticipating needs and mitigating risks to ensure a seamless negotiation process and a clear path for expansion. - A Data-Driven Strategist: You are dedicated to mastering our internal tools to interpret customer health and utilization, translating those insights into timely, corrective actions and strategic recommendations that prove ROI. - A Catalyst for Change: You strive to inspire your customers to adopt industry best practices, guiding them through successful implementations and accurately forecasting the future health and growth of their portfolio. What you’ll do: - Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success. - Take full accountability for your accounts in all aspects from onboarding to renewal. - Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth - Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers. - Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful. - Inspire change within customers to drive adoption of standard methodologies and successful implementations - Predict and forecast risk, renewal and expansion within customer portfolio Experience you’ll bring: - Experience with Gainsight and Salesforce.com preferred - An understanding of the software engineering development life cycle and workflows - Technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions. Requirements: - Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree. - Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement) - Experience supporting global enterprise customers on both SaaS and On-Premises solutions - Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments - Ability to travel 25-50% - This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. - Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: - We work in a blended environment that supports collaboration, flexibility, and connection across teams. - We are mission-driven, shaping the future of tech up-skilling and delivering impact that matters. - We foster a culture of inclusion and belonging, where everyone can contribute and thrive. - We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. - Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us:Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements:This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC & Accommodations Statement:Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency:The annual US base + variable range for this role is $104,000 - $130,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice:Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-DV1 #LI-Remote

Role Description As the Technical Customer Success Manager (TCSM) at Carbon Robotics, you are responsible for ensuring customer success via successful implementation and maintenance of Carbon Robotics Equipment. This includes: - Training operators, equipment supervisors, or farm managers. - Making usage recommendations based on agronomic knowledge. - Implementing setup and conducting preventative maintenance and repairs. - Establishing a trustworthy relationship to ensure continued customer satisfaction post-delivery. - Acting as a liaison to engineering and product departments by communicating customer wishes, complaints, equipment performance, and pain points. Duties & Responsibilities: - Deliver efficient field support to customers using Carbon Robotics equipment. - Verify machines are operating at peak efficiency through proper calibration and regular preventive maintenance. - Serve as the point of contact for assigned accounts by training operators and farm personnel. - Log, document, and communicate customer experiences and pain points to engineering and product teams. - Quickly respond to customer concerns and identify issues in collaboration with other departments. - Willingness to travel to customer locations greater than 50% of the time in peak seasons. - Oversee and manage service tickets for service territory. - Exercise safe working practices and procedures at all times. - Participate in the rotation of weekend on-call duties and after-hours phone support. - Demonstrate work cleanliness. - Maintain all company property in good working condition. - Build strong cross-functional relationships with customers and teams within Carbon Robotics. - Attend in-person or virtual FRE related meetings to stay current with the Carbon Robotics Ops team agendas. - Support demonstration and implementation activities. - Collect and upload data to assist with model labeling. - Attend online or in-person refresher training classes for continuous improvement. - Learn and teach every facet of equipment usage, from transportation to field operation. - Carry out tasks assigned by the supervisor that are related to duties. Qualifications - Ability to diagnose problems with equipment or machinery. - Strong mechanical and electrical aptitude with troubleshooting skills. - Ability to remain calm and articulate in difficult customer situations. - Excellent relationship management, customer service, and communication skills. - Desire for solving customer issues in a fast-paced environment. - Ability to lift up to 55 pounds. - Trailer towing experience preferred but not required. - Valid driver’s license required. - Verbal and written English literacy required; bilingual preferred regionally. Requirements - Passion for building teams capable of solving uniquely interesting problems. - Innovation while disrupting the market. Benefits - Competitive salaries. - Pre-IPO Stock Options. - Fully-paid medical, dental, and vision insurance premiums for you and all dependents. - Choice of PPO or HDHP/HSA. - Virtual Care - Doctor on Demand. - Employee Assistance Program. - Mental Health HRA. - Restricted Healthcare Travel support. - Menopause Support. - Life Insurance. - Long Term Disability. - Flexible PTO. - 401(k) plan. - Pet Insurance. - Commuter Benefits.