Overview Are you excited about working on the largest, most-complex consulting delivery engagements? Do you have what it takes to establish a foundation for complex, multimillion dollar global programs and, when engagements encounter headwinds, step in to drive program recovery? Success demands leveraging AI-powered solutions, innovation, and resilience at every turn. As Microsoft’s largest customers digitally transform their business and operating models, they look to Microsoft Industry Solutions Delivery (ISD) to help achieve the change successfully and at pace. You will have the opportunity to enhance your program governance skills and experience as you build relationships with senior internal and external stakeholders, supporting some of the most complex and strategic customers across a number of industries, and collaborating with teams located in multiple locations and time zones. In ISD you will be working in an environment that empowers you to bring your best each day. You will grow professionally and personally as part of a team that cares passionately for great customer outcomes, and who strive to improve the overall customer and partner experience. Join our team of exceptional people who deliver world-class professional consulting services. Our team provides a supportive atmosphere with passion for growth, where you can earn customer confidence, trust, and loyalty by improving the overall customer and partner experience. At the same time, we put specific emphasis on work-life balance, wellbeing, and the opportunity to execute in diverse and inclusive environments. We are looking for Director of Delivery Excellence (DDE) with a passion for delivering desired customer outcomes, who can take responsibility for driving the successful initiation, recovery, and acceleration of large-scale, complex cloud programs. This role focuses on the governance infrastructure, tools, and processes needed to quickly and successfully launch or recover a multimillion-dollar program, setting up program governance, setting up operational cadence, and managing stakeholder relationships. DDE will serve as a trusted advisor to both internal teams and clients, ensuring that every program starts proficiently, is positioned for long-term success, and can be rapidly brought back on track when challenges arise. Creative use of artificial intelligence (AI) is expected to enable program delivery, streamline program recovery, and achieve efficiency throughout the program lifecycle. This opportunity will allow you to accelerate your career growth, honing your industry and cloud expertise as well as deepening your contractual and commercial acumen. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Champion AI-enabled Delivery Excellence: Incubate Agentic AI capabilities across the delivery lifecycle - from mobilization through lessons learned. Explore how intelligent automation and AI-augmented workflows can enhance execution on complex engagements, partnering across the organization to identify scalable patterns and shape ISD’s AI-enabled delivery roadmap. - Program Governance Setup: Establish and implement robust governance framework, tools, and processes tailored to the needs of each program, leveraging AI-driven solutions to ensure alignment with organizational goals and compliance with industry standards and best practices. - Operational Cadence Establishment: Develop and maintain a consistent rhythm of business for the program, including setting up key processes, meetings, and reporting structures to drive program progress. Utilize AI-powered tools to automate routine tasks, streamline workflows, and enhance overall program efficiency. - Stakeholder Management: Function as the primary point of contact for stakeholders, facilitating clear communication, expectation management, and conflict resolution. Ensure that all stakeholders are aligned with program objectives and timelines. - Resource Onboarding: Design and oversee the resource onboarding process to the customer environment, ensuring that all team members are equipped with the necessary tools, knowledge, and support to contribute effectively from day one. Leverage AI-driven onboarding platforms and generative AI for rapid knowledge transfer and documentation. - Program Planning and Execution: Collaborate with cross-functional teams to develop detailed program plans, including timelines, milestones, and deliverables. Ensure that all program activities are executed on time and within scope. - Risk Management: Identify potential risks and develop mitigation strategies to minimize their impact on the program. Use AI-powered predictive analytics to proactively detect and address risk factors throughout the program lifecycle, adjusting plans as needed. - Continuous Improvement: Continuously assess and refine program activation processes, incorporating lessons learned, best practices, and AI-driven process optimization to enhance efficiency and effectiveness in future programs, aiming for 2x improvement in delivery outcomes. - Reporting and Documentation: Provide regular status updates to leadership and stakeholders, including detailed reports on program progress, risks, and issues. Leverage AI automation and generative AI to accelerate reporting, maintain comprehensive documentation, and ensure timely stakeholder communication. - Program Recovery: Lead program recovery where needed, starting from a rapid assessment of challenges, leveraging AI for diagnosing root cause, partnering with technical leaders and architects, and implementing targeted turnaround strategies. Drive efficient restoration of program health and performance, aiming for achieving target outcome for the customer and sustainable success. - Leadership and Mentorship: Lead and mentor program directors, managers and other key personnel involved in the program activation process, fostering a culture of collaboration, innovation, and excellence. Other - Embody our culture and values. Qualifications Required/Minimum Qualifications - Bachelor's Degree in related fields AND 7+ years of experience in program management - OR equivalent experience. Additional or Preferred Qualifications - Bachelor's Degree in related field AND 15+ years' experience in project or program management - OR equivalent experience. - Project Management Professional (PMP) and Program Management Professional (PgMP) certification. - 8+ years financial management experience. - Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification. - Certification in relevant industry. - Experience leveraging AI‑powered analytics, automation, and generative tools to improve program governance, accelerate delivery, enhance reporting, and drive data‑driven decision making Consulting Project Management IC6 - The typical base pay range for this role across the U.S. is USD $138,200 - $268,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $175,900 - $288,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview Smile Brands is one of the largest providers of dental support services in the United States, supporting a nationwide network of affiliated dental practices. We are seeking a Director of Contracting & Credentialing to lead our provider enrollment function and drive operational excellence across a multi-state organization. Reporting to the Vice President of Revenue Cycle Management, this role will oversee provider contracting and credentialing strategy, ensuring efficient onboarding, payer alignment, and regulatory compliance to support revenue cycle performance and provider satisfaction. Schedule (days/hours) Monday - Friday 8am - 5pm Responsibilities - Lead and optimize provider contracting and credentialing operations across a multi-state network of supported practices - Develop and execute strategies to reduce time-to-credential and accelerate provider onboarding, improving speed to revenue - Build and maintain strong relationships with payers, partnering to resolve issues and streamline contracting processes - Ensure compliance with all federal, state, and payer-specific requirements, including credentialing standards and audit readiness - Oversee primary source verification processes, including license, DEA, board certification, and NPDB queries - Establish and monitor KPIs and performance metrics (e.g., turnaround times, approval rates, backlog management) - Partner cross-functionally with Revenue Cycle, Operations, HR, and Compliance to ensure accurate and timely provider data - Lead system and process improvements, including automation and workflow optimization within credentialing and contracting systems - Manage relationships with external vendors supporting credentialing and verification services - Oversee department budget, resource planning, and organizational design - Lead, develop, and mentor a high-performing team, fostering accountability, engagement, and continuous improvement - Provide regular reporting and insights to executive leadership on performance, risks, and opportunities Qualifications - 5+ years of experience in provider contracting, credentialing, or provider enrollment within healthcare or dental - 3+ years of leadership experience, including managing and developing teams - Strong understanding of payer contracting, credentialing processes, and regulatory requirements - Experience supporting or partnering with Revenue Cycle Management functions - Demonstrated ability to improve processes, drive efficiency, and scale operations - Strong analytical skills with experience using data to drive decision-making - Advanced proficiency in Microsoft Excel and reporting tools - Excellent cross-functional collaboration and communication skills Preferred Qualifications - Bachelor’s degree in Business, Healthcare Administration, or related field - Experience in a Dental Service Organization (DSO) or multi-site healthcare organization Compensation $125,000 - $150,000 per year About Us Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com

Title: Associate Director, Prospect Management Location: Durham United States Hybrid Regular or Temporary: Regular Job Description: School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations. Collaborate with a dedicated team to identify, manage, and grow grateful patient and alumni prospects for meaningful philanthropic impact! Duke Health Development & Alumni Affairs (DHDAA) supports a flexible work environment by offering on-site (in office 5 days a week), hybrid (in office a minimum of 2 days a week or defined by manager), remote (work off-site 5 days a week), and flexible start and end time work arrangements. All team members must reside within a 50-mile radius of our downtown Durham office. If working a hybrid or remote schedule, individuals must have access to and maintain a secure home office environment with high-speed internet service and work collaboratively with others using a variety of technologies and tools. With approval from their manager, staff members may work a flexible schedule in terms of start/end times, while working within DHDAA's core work hours between 9:00 a.m. and 4:00 p.m. (eastern standard). At the discretion of Managers and/or Senior Leadership, staff working a hybrid, remote or flex schedule may be required to be in the office on days and/or times outside of the agreed upon schedule. Be You. The Associate Director of Prospect Management at Duke Health Development and Alumni Affairs (DHDAA) reports to the Executive Director of Prospect Development. The individual is responsible for ensuring that prospect management best practices for grateful patient and alumni prospects are communicated and supported throughout the organization. They utilize sophisticated modeling and leverage patient and alumni data to proactively build and curate the prospect pipeline-at all giving levels-and help guide our proactive prospect identification efforts at DHDAA. The Associate Director and their team member(s) are part of the overall Prospect Development team, which provides data insights by analyzing and disseminating information to direct and inform solicitation and engagement strategies for prospective donors to Duke Health. This role is highly collaborative and interfaces with staff throughout DHDAA and Duke Alumni Engagement and Development (DAED). Work Arrangement - Hybrid; This is not a remote position. This is a full-time position located in Durham, NC. DEPARTMENT SKILLS/PREFERENCES Preferred Experience and Skills - Proven knowledge of prospect management and fundraising best practices. - Knowledge of effective fundraising practices, preferably at a large, de-centralized academic healthcare system with grateful patients. - Familiarity with Customer Relationship Management (CRM) platforms with Salesforce experience being desirable. - Advanced Excel and data visualization (Tableau, Power BI) experience. - Demonstrated track record of strategic and creative approaches to prospect management and collaboration with frontline fundraisers, system administrators, and senior level management. - Demonstrated experience with change management. - Excellent written and oral communication skills with the ability to synthesize and accurately present relevant information. - Supervisory experience. - Ability to innovate and effectively problem-solve. - Demonstrated proficiency in working with large and complex databases and systems. - Demonstrated ability to build strong partnerships and collaborate with a wide variety of constituencies at all levels of an organization. - Demonstrated ability to handle confidential and sensitive information. - Exceptional analytical skills and attention to detail. - Ability to handle multiple priorities with diplomacy and timeliness. - Demonstrated consultative skills. MINIMUM QUALIFICATIONS Education/Training - Bachelor's degree required. Master's or professional degree preferred. Experience - Minimum of five (5) years of experience in prospect research and prospect management. Minimum of three (3) years of supervisory experience required. Be Bold. Work Preformed Prospect Management (50%) - Support and measure the efforts of a robust and sustainable pipeline including evaluating: if the appropriate prospects are being managed, if assigned prospects are being engaged, and if we are moving prospects forward at a reasonable pace. - Oversee and maintain the DHDAA prospect clearance and assignment process. Uphold standards and data integrity to ensure a coordinated and strategic approach to prospect outreach. - Maintain comprehensive guidelines specific to DHDAA for patient prospects and the Salesforce CRM that provide organization-wide transparency, consistency, coordination, and collaboration of fundraiser engagement activities. - Design and implement prospect management standards, policies and procedures, as needed, specific to DHDAA. - Develop and implement training regarding Prospect Management processes and procedures. - Facilitate prospect strategy meetings providing data to influence or shape successful strategy, next steps, and outcomes. - Credibly lead conversations on all aspects of Prospect Management including portfolio optimization, system training, and process change management. - Lead conversations regarding size, balance, value, and yield to measure portfolio and pool performance. Assist with portfolio management across fundraising teams using existing resources and best practices. Plan and lead portfolio management/moves management, strategy, and optimization meetings with fundraisers. - Implement industry best practices for the comprehensive monitoring and tracking of managed and engaged prospects through the solicitation cycle. - Identify opportunities for changes to organizational relationship management policy or pipeline performance metrics that support an integrated approach to prospect management. - Utilize organizational knowledge and constituency data, including prospect segmentation tools, to explain and make recommendations for activity, strategy, and assignment. - Adapt and customize prospect strategy management, tracking, and reporting for various prospect segments (annual gift prospects, major gift prospects, and principal gift prospects). - Identify and implement best practices for distributing information to a complex network of interested parties. - Participate in cross-departmental projects to improve understanding and strategic use of Prospect Development tools and data. Strategic Planning & Leadership (30%) - Collaborate and strengthen partnerships between DAED Prospect Development and DHDAA Prospect Development. - Identify and build mutually respectful relationships with stakeholders that result in community standard socialization, partnership, and best outcomes. - Identify community needs, appropriate measures, and implementation plans that increase fundraising success and identify opportunities for improvement. Listen, translate, and act on recommendations from leadership. - Guide the development of new fundraiser portfolios/pipelines and provide ongoing support. - Provide regular updates to leadership on portfolio and pipeline activity and partner with leadership to encourage best practices. Management (20%) - Create monthly and annual reports/visualizations on metrics and workload of the prospect management team for development leadership. Provide analysis on metrics and workload trends. Manage on-going proactive and reactive projects for staff. - Build productive partnerships with the Director of Prospect Research and the Information Management and Business Intelligence team. Collaborate on shared organizational efforts related to the identification and management of prospects, and accountability mechanisms for staff. - Responsible for effective staff management of direct reports via direct instruction and coaching sessions. This includes hiring and orientation, workflow and performance management, and the promotion of an inclusive and innovative work environment. - Encourage high-performance to achieve team goals, including recognition of effective work output, and fostering professional development and training. Other related duties as assigned. Choose Duke. Apply today! Continue your career and work closely with a collaborative team supporting and growing grateful patient and alumni prospects! Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,694.00 to USD $107,633.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it isessential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

• Serve as DRI for all revenue adjustments in weekly reporting: own the underlying logic, file integrity, and formula soundness. • Maintain active reconciliation checks and ensure adjustments are accurate, complete, and explainable at any point in the week. • Work proactively with cross-functional partners throughout the week to incorporate new intel before weekly close. • Lead weekly alignment meetings with the FP&A team; own WoW variance explanation and post summaries to relevant stakeholders. • Own all deal types end-to-end ranging from standard structures to complex, unique, and customer-specific arrangements. • Maintain and enforce the Deal Desk approval matrix; lead a bi-annual Deal Desk Strategy Review with SLT. • Own the philosophy and commercial logic underlying how Liftoff approaches deal structures, including eligibility thresholds and deal parameters by customer segment. • For non-standard deals: lead upfront diligence including detailed financial modeling. • Lead weekly cross-functional reviews on active non-standard deals; make budget and commercial adjustment recommendations as needed. • Produce monthly performance updates on active deal programs for senior leadership, with clear variance analysis against original assumptions. • Monitor cash flows and financial commitments on structured deals; update models as actuals come in and flag deviations proactively. • Own and lead accrual review for all key Deal Desk items, including complex arrangements. • Hold a well-supported, defensible position on accrual levels, with the underlying data and logic ready to present in senior Finance forums.